Beck & Masten Buick GMC North

This service advisor made it special. She gave me lots of information during the service process She made the experience easy She gave me lots of information during the service process She made the experience easy More

24hr minimum for diagnostic should be communicated on the website. 45+ minute intake time when we had an appt booked and needed to get to work was crazy. Website did not update accurately as work was progres website. 45+ minute intake time when we had an appt booked and needed to get to work was crazy. Website did not update accurately as work was progressing so we had no idea where the car was in process. With that in mind... Several texts sent to me at 7:15am on a Saturday demanding responses but then no responses to my texts during normal business hours. Upon pick-up, I had a concern and it was handled VERY well and I was grateful for the gentleman who took the time to work with me. Not sure if I will return solely based on the lack of communication during the service time and the time it took to simply drop off my car after I had booked an appointment. More

The service was good. I been waiting for a while for a truck like this and I’m really happy I now have it. The service people were really polite and organized. I been waiting for a while for a truck like this and I’m really happy I now have it. The service people were really polite and organized. More

I had a great experience working with Terrenance. From our initial text exchange to negotiating the deal, he was always professional, personable, and easy to talk to. We tested a few trucks, and when From our initial text exchange to negotiating the deal, he was always professional, personable, and easy to talk to. We tested a few trucks, and when the first one wasn’t quite right, Terrenance helped me find the perfect fit. He’s down-to-earth and made the entire process smooth and enjoyable. I’ll definitely return to Beckmann for my next vehicle purchase and refer others to him as well. Thanks again, Terrenance! More

Our seller was very helpful, He showed us several trucks, until we were happy. We are very happy with the deal and treatment we got! until we were happy. We are very happy with the deal and treatment we got! More

Exceptional service! A huge thank you to Mr. Edgar & Mr. Rick Wohl! I cannot thank them enough for all their help and their patience. I came in thinking it would be impos A huge thank you to Mr. Edgar & Mr. Rick Wohl! I cannot thank them enough for all their help and their patience. I came in thinking it would be impossible to get a car and walked out with the perfect car!! More

Service was great and went very smooth! Would recommend again to anyone shopping for a Buick! Daniel was a great salesman! Would recommend again to anyone shopping for a Buick! Daniel was a great salesman! More

Took 1-1/2 years to get the part to do my recall. The mechanic that worked on my car left a xxxxxxx extension under my hood. Kept hearing noises from that and found the tool that was making the noi The mechanic that worked on my car left a xxxxxxx extension under my hood. Kept hearing noises from that and found the tool that was making the noise. Careless mechanic!! More

Good service from start to finish . T h a n k y o u f 👌 T h a n k y o u f 👌 More

Service Advisor Adrian C. was not very helpful and wasn't available to answer my questions. Mar 19, I Dropped my vehicle off for routine service and check on vehicle part malf was not very helpful and wasn't available to answer my questions. Mar 19, I Dropped my vehicle off for routine service and check on vehicle part malfunction, a notice received from Buick Corp. Adrian C. let me know vehicle diagnostics take 3-5 days. I pre-scheduled a rental up to Mar 24. Mar 20, I text Adrian C. for vehicle update, he advised me of additional service needed. I was well informed on the routine and additional service completion, but was not updated on vehicle diagnostic being done. Mar 24, I text and called Adrian C., he couldn't be reached. Another service department rep advised me nothing had been done concerning a diagnostic test. I had to extend car rental an additional day to Mar 25. On Mar 25, I called for Adrian C., he wasn't available. Yet another service department rep let me know my vehicle was scheduled to receive diagnostic test on Mar 26. I had to do another extention on rental vehicle. Late Mar 25, Adrian C. Called to restate my time-line for diagnostic and maintenance completion. He also advised me of my extended warranty via All-State and that car rental was covered up to $40/day. I let him know I needed my vehicle back on Mar 26, no exceptions. Mar 26, I called for Adrian C., again not available. At the time of payment, another service Advisor did not see approval of extended warranty coverage so I paid the entire cost of vehicle repair. MAR 27, Adrian C. did contract me to state I was being reimbursed for the portion of maintenance service that was covered by the extended warranty, I did appreciate that. A guy named Matthew was VERY helpful getting me information about my vehicle. He stepped up big time!! My experiences with this dealership is typically really good, but this instance was not a good one. More