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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.3
1,168 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 1,168 reviews

April 22, 2025

The wait for just an oil change was horrible. I do not recommend anyone coming here. More

by Sonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maryann
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Apr 23, 2025 -

Beck & Masten Buick GMC North responded

Good morning Sonia, I'm sorry your recent service was not the 5 star experience we strive to provide. Could you please reach out to me to give me a little more information about your experience? David Marti Jr| Beck and Masten Buick GMC North Service Manager Tel 281.897.6641

April 22, 2025

I have had bad/questionable experiences at this dealership. There is always something wrong with my GMC Sierra SLT 2023. The customer service, in the past, was horrible. Often the representatives More

by Bossladycmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Apr 24, 2025 -

Beck & Masten Buick GMC North responded

We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. General Manager cchiv@group1auto.com

Apr 24, 2025 -

Beck & Masten Buick GMC North responded

We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. General Manager cchiv@group1auto.com

April 22, 2025

Great, transparent, honest, friendly and very professional service from salesman Mr. Joe Nabbs. Had a very good experience at Beck & Masten GMC North. I strongly recommend this dealership. More

by elibertob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Joe Nabbs Mr. Enrique Landaverde Mr. Jorge Gomez
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Apr 24, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 21, 2025

Great service and in a timely manner. Inspection of vehicle and pointing out defects was an asset to me. Good job More

by Juan Rodriguez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Apr 23, 2025 -

Beck & Masten Buick GMC North responded

Hi Juan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 19, 2025

More about quantity instead of quality customer care. Never will have my vehicle serviced there again. More

by Lake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2025 -

Beck & Masten Buick GMC North responded

Good morning, I'm sorry if it was quite busy during your recent service visit. We do experience high volumes at times and we try to do our best to dedicate the check-in times solely to that client. If you could please reach out at your convenience to expand on your experience so I can use this as a training opportunity moving forward. David Marti Jr| Beck and Masten Buick GMC North Service Manager Tel 281.897.6641

Apr 23, 2025 -

Lake responded

High volumes should not reduce in the quality of care for the customer. I work in the hospital setting and if it was run like your service department no one would come back. Your service advisor sat there and talked to another customer about what they were doing to my car. He never asked for a name but told me after he talked to the wrong person. If we did that in the hospital people would die. In your business it would be doing the wrong service to the wrong car. There is no poor excuse for poor customer service. I am sorry that I bought a service page for oil changes and tire rotations at your business. I will just have to forfeit that money as I will not be coming back.

April 19, 2025

From the sales person to the general sales manager and the finance staff, everyone treated me very well. I purchased a used vehicle and it was cleaned and detailed beyond belief. More

by J Kropik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Padilla
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Apr 21, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 19, 2025

The salesperson, sales manager, and finance manager all made my buying experience at Beck & Masten North a no pressure experience! More

by Myderby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
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Apr 21, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

April 18, 2025

Sunny was very helpful and patient with me! ! And helped me to understand what was going on with my car More

by crystalprice409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to Sunny at Beck & Masten Buick GMC North! Please don't hesitate to reach out if there's anything additional we can do for you.

April 18, 2025

Oscar was very professional and attentive to details. He was very responsive to my concerns and resolved issues quickly More

by Carguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Apr 19, 2025 -

Beck & Masten Buick GMC North responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2025

Lovish, our salesmen, was wonderful! ! Very easy to talk to and knowledgeable. Dealership is very efficient and would highly recommend. More

by Kileylou22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lovish Krishan
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Apr 18, 2025 -

Beck & Masten Buick GMC North responded

Hello, we're happy you found Lovish to be so supportive during your experience here at Beck & Masten Buick GMC North. Thanks for the recommendation, and have an amazing day!

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