Beck & Masten Buick GMC North

Quick friendly knowledgeable service every time I visit. That's why I keep coming back! That's why I keep coming back! More

Ron in the parts department office 1960 is life saver. He got things done and got me back on the road when the ACTUAL SERVICE department dropped the ball. He gets it He got things done and got me back on the road when the ACTUAL SERVICE department dropped the ball. He gets it More

Everything was OK except on the and I didi not received all. the papers, otherwise the Service is good. all. the papers, otherwise the Service is good. More

I wasn’t really given a choice with the down payment. I thought down payment was meant for the more expensive vehicle (Denali) which was said off $2500. Couldn’t get into the Yukon Denali. So chose a mo I thought down payment was meant for the more expensive vehicle (Denali) which was said off $2500. Couldn’t get into the Yukon Denali. So chose a more inexpensive vehicle Yukon elevation. Came back into finance he stated is going to be a $3k form payment. Already frustrated I said whatever to myself. Then Cesar added extra cost without telling me of a little over $2k to the cost of vehicle for damage warranty to the paint and inside warranty. And for GPS. And signing else, which he didn’t take the time to explain to me. He said it was already rearranged into the deal so the payment still stays the same. Which is ridiculous because he sold something extra and lowered the percentage rate, to make it the same monthly payment. I was frustrated after being there for 7 hours and just signed the agreement. Mind you we had to sign on his computer with a mouse and on our phones twice on the loan documents because he messed up on the first one. I saw the second loan agreement $1k more as well. I kept my mouth shut because again of frustration. A day later I had asked him if he can take it off the loan he said I can cancel it in 10 days. So he didn’t lose any money on the deal. I didn’t even get the onstar set up by Devin the sales man. I have never bought a car and onstar was not set up for me or activate . I drove off in a new vehicle mode!! I still don’t have my onstar activated 3days later. Very unprofessional and unpleasant way to but a brand new vehicle. I don’t think I will return again after buying my third vehicle there. More

Beck & Masten delivers the most Outstanding customer service that I have done business with throughout my life. The way they stand behind the GMC products makes me not want to venture away into any oth service that I have done business with throughout my life. The way they stand behind the GMC products makes me not want to venture away into any other products and especially other Dealers. This is the fourth GMC I have owned and will mostly continue to own for the rest of my driving life. Thank you for remaining true. More

Anthony Melford is an outstanding salesman. This purchase was by the use of the internet and was flawless. I was in and out of the dealership and back on the road to home in an hour. This purchase was by the use of the internet and was flawless. I was in and out of the dealership and back on the road to home in an hour. More

Price was right. Dealership matched my best trade on offer Financing was work but we got there Dealership matched my best trade on offer Financing was work but we got there More

Everything was great , service and specialy how they treated me , I left very happy thankyou treated me , I left very happy thankyou More