Beck & Masten Buick GMC North

My salesperson was top notch, went above and beyond what he needed to do to get the best deal done for me. he needed to do to get the best deal done for me. More

I’ve been going to the dealer for a couple of years. Today was the best experience I’ve had with them yet. I was greeted immediately after pulling in. My service advisor was with me within a minute of Today was the best experience I’ve had with them yet. I was greeted immediately after pulling in. My service advisor was with me within a minute of me getting there. More

I have had service difficulties at Beck & Masten in the past, but this time Juan M. Did a fantastic job in every way. He was the best service rep that I have ever had. past, but this time Juan M. Did a fantastic job in every way. He was the best service rep that I have ever had. More

David C. and Richard W. we're AWESOME! Thanks for working as a team and getting me my ride. and Richard W. we're AWESOME! Thanks for working as a team and getting me my ride. More

The time to get it even diagnosed was to long. My car was there over a week My car was there over a week More

Rosie was very helpful and got my repair done in a timely manner and kept me advised of what was going on. manner and kept me advised of what was going on. More

Spoke to a salesmen John Ivenek for two days over text. Told him I was out of town and wanted pictures of some damage on the door before k made the hour and a half drive down to look at it. Did not revive Told him I was out of town and wanted pictures of some damage on the door before k made the hour and a half drive down to look at it. Did not revive pictures until two days later. Made the trip down to see the truck. Texted John that we were there. Told the receptionist and she called him over the intercom. Waited there for 20-30 min. John called while we walked the lot looking at other vehicles and he said he was on his way to meet us. 30min goes by and still no show so we go back to the office when another salesman calls him to the front only to tell us that the truck we came to see sold a few minutes before. He offered to show us another vehicle. I said sure when he walked inside to get the keys he decided to talk on the phone for a bit and go over paper work with other customers, so we left. Everyone else was very nice and helpful. Complete waste of my time and the lack of respect was frustrating. More

Today was the worst service since I 2012 when I started visiting Beck and Masten. Inspite of having a 10:45am appt. The advisor didn't acknowledge my arrival for 20 minutes, at which time I was told there visiting Beck and Masten. Inspite of having a 10:45am appt. The advisor didn't acknowledge my arrival for 20 minutes, at which time I was told there would be a 2 hour wait. Decided to take advantage of the Lyft service and get some essentials from Walmart. When calling for a return to the service dept. my advisor never picked up her phone and I returned to find her chatting it up with other advisors. There was a recommendation received at 1:40pm for a new battery. This was the recommended repair last visit in August when I purchased a new battery, which should have been in the records. After 3 hours of waiting there is nothing I wanted more than to leave that place. More

They have good customer service. They have what you are looking for and really sales person thank you They have what you are looking for and really sales person thank you More