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Beck & Masten Buick GMC North

Houston, TX

4.2
1,035 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 1,035 reviews

March 31, 2025

Took 1-1/2 years to get the part to do my recall. The mechanic that worked on my car left a xxxxxxx extension under my hood. Kept hearing noises from that and found the tool that was making the noi More

by bouskaalan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
March 30, 2025

Good service from start to finish . T h a n k y o u f 👌 More

by arzola0305castelan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Itaty
March 28, 2025

Had appointment to get oil changed at 8am didn’t get out of there til 10:15.Why schedule a appointment if it’s going to take 21/2 hours.Need to take schedule service off website since it appears it doesn’t More

by cwatson11
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
John barnett
March 28, 2025

They were very help full and respectful, patient with us making our decision on the vehicle More

by ballinasomar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Nabbs
Mar 29, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 28, 2025

They have been very good in prior visits. And really, the end result was very good this visit. Only issue was coordination with the service advisors. Service advisor I left initial request wi More

by rick
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Mar 29, 2025 -

Beck & Masten Buick GMC North responded

Hello Rick, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2025

Service Advisor Adrian C. was not very helpful and wasn't available to answer my questions. Mar 19, I Dropped my vehicle off for routine service and check on vehicle part malf More

by stephenboyd050488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian C, Matthew
Mar 29, 2025 -

Beck & Masten Buick GMC North responded

Thank you for the feedback about your recent service experience. My apologies that the communication was less than desirable, this time around. We are always looking to make sure we are as accessible as possible for the customer and great job to Matthew for stepping in the moment. Communication and transparency are very important to us and we take it very seriously. We will use this as an opportunity to grow and add it to our training material. Thank you David Marti Jr Service/ Shop Manager 281.897.6641 dmarti@group1auto.com

March 27, 2025

The service is always great here! I was in and out very quickly. I will continue to use Beck & Masten north for the future maintenance of my vehicle. More

by Darneishae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Guajardo
Mar 28, 2025 -

Beck & Masten Buick GMC North responded

Hi Darneishae, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 26, 2025

Seamless purchase. Very helpful and professional staff. Great communication and an overall great experience. Will definitely consider buying here again. More

by Joelinke1965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Ivanic
Mar 27, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 26, 2025

They took long time and they did not keep me informed. .I had to call several times. I also asked to check other things than what the fixed and they ignore that request completely. More

by simoneoropeza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Beck & Masten Buick GMC North responded

I'm sorry to hear about the lack of communication you experienced during your recent service visit. We are constantly training to improve the level of service we provide. We take all comments seriously and thank you for your feedback. David Marti Jr Service/ Shop Manager dmarti@group1auto.com

March 25, 2025

I was a walk-in at Beck & Masten North, in Houston, and was pleasingly surprised at how smooth my experience was. Cameron assisted me, and was very professional and accommodating. He even offer a ride home More

by msbuff8125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hayes
Mar 27, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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