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Beck Chrysler Dodge Jeep RAM - Service Center

Palatka, FL

4.6
370 Reviews

370 Reviews of Beck Chrysler Dodge Jeep RAM - Service Center

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January 21, 2025

Lounge needs improvement specially when waiting more than 6 hours. wifi was spotty and slow More

by wmourino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Whitmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dowling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Demming
Jan 27, 2025 -

Beck Chrysler Dodge Jeep RAM responded

Thank you for your feedback! We’re sorry to hear that your experience in our lounge didn’t meet expectations. We understand how important a comfortable and well-equipped space is, especially during long waits. Your comments about the lounge and Wi-Fi are valuable, and we’ll work on making improvements to enhance the experience for our customers. Thank you for bringing this to our attention!

January 20, 2025

Justin is great. Dan is very good. I suggest you have a person take cars out for washing and bring them back - ready to go. A five star rating requires that. More

by bslobo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dowling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Beck Chrysler Dodge Jeep RAM responded

Thank you for your feedback and for recognizing Justin and Dan! We're glad to hear you had a great experience with them. We appreciate your suggestion and will take it into consideration as we strive to provide a five-star experience for all our customers. Your input helps us improve, and we hope to exceed your expectations on your next visit!

January 20, 2025

Great customer service. Service was done in a timely manner and all issues were addressed and repaired. We would highly recommend this dealership. More

by JGW421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Mott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Beck Chrysler Dodge Jeep RAM responded

Thank you for your kind words! We're so glad to hear that you had a great experience and that our team was able to address all your vehicle's needs in a timely manner. Your recommendation means a lot to us! We look forward to serving you again in the future.

January 18, 2025

Received good service because of the commitment to ensure that our vehicle is working correctly and safely More

by ANDREWSTROMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Whitmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dowling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Beck Chrysler Dodge Jeep RAM responded

Thank you for your kind words! Ensuring your vehicle is working correctly and safely is always our top priority. We're glad you had a great service experience, and we appreciate your trust in us. If you ever need anything, we're here to help!

January 17, 2025

Easy to work with, Friendly service, Dealership was really good an looking at the issue and explaining how long it would take. More

by e2gibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dowling
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

Everyone is so friendly! I live in Gainesville and I drive all the way to Palatka for service on my 2022 Jeep Cherokee. My local dealership leaves a lot to be desired. Dan i More

by snse94
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Whitmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dowling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan in service , Shane McBay, Ed Demming
January 15, 2025

Fast and dependable service. Friendly staff. I have been using their service department for nine years of great work. More

by dllandman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dowling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Demming
January 13, 2025

I was traveling from out of state and needed emergency repairs to my car. Though I my never be back in the area they took very good care of me and got me back on the road in a very timely manner. Thank yo More

by SLINKDOUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Whitmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dowling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Demming
January 11, 2025

Excellent service personal customer service and care. Complete review of the vehicle needs and goes over what is needed and future service More

by KCRAW1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dowling
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

The service department went above and beyond to assist me with an issue with my dash. They contacted Customer Care and fought for me when no one else would. Great customer service! More

by jdanieljones72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan with Service Department and Justin, Service Manager
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