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Beck Chrysler Dodge Jeep RAM - Service Center
Palatka, FL
308 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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308 Reviews of Beck Chrysler Dodge Jeep RAM - Service Center
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November 19, 2024
No communication, you call and leave a message and they never call back. Horrible customer service. Our service advisor blamed it on us and said I called you, you called me, we couldn’t get a hold of one a never call back. Horrible customer service. Our service advisor blamed it on us and said I called you, you called me, we couldn’t get a hold of one another. That is the issue is what he told us. That service advisor called me twice. Once to give me the quote and followed up two days later to see if we wanted to spend the $6k that we were quoted. My husband called the guy multiple times because we wanted to understand how they came to the diagnosis of that they did and he would never call him back. I felt like I was being taken advantage of because I was a women especially since he never wanted to return my husbands phone calls. After a significant amount of research, the Jeep Grand Cherokees have an issue with the transfer case modules. We bought the part (from a different dealership) replaced it ourselves for less than $500 and haven’t had a problem with the vehicle since. I’m so glad that we didn’t spend the $6k that we were quoted by this dealership. More
by CRYSTAL.L.INGRAM1981
Verified CustomerEmployees Worked With
None of the people listed above were anyone we spoke with. I think the guys name was Dan if I recall correctly.
November 19, 2024
It took to long to fix my truck and change my wife car. They lost the request for my wife oil change spit took 24 hrs to change the oil. They lost the request for my wife oil change spit took 24 hrs to change the oil. More
by RONALD_D36
November 18, 2024
had a recall and it took all day and they never called me to let me know it was ready. came back to me with the whole glove compartment on the floor. then i found another piece that belonged somewhere in t to let me know it was ready. came back to me with the whole glove compartment on the floor. then i found another piece that belonged somewhere in the back of the glove compartment on the floor under the seat............. OMG!!!!!! person i worked with was helpful, but i do not feel comfortable going back there More
by lorettaloiselle
Employees Worked With
john
November 18, 2024
Great Service! ! The service department at Beck Chrysler always takes great care of my Jeep! ! The service department at Beck Chrysler always takes great care of my Jeep! More
by BRAD S
Employees Worked With
November 17, 2024
Service was done on time truck was returned the same way I left it all is good I left it all is good More
by drevette1961
Employees Worked With
November 15, 2024
Service department is excellent. Always on point with timely matter on getting the job done . They won my business Always on point with timely matter on getting the job done . They won my business More
by Ruben Rosado
November 14, 2024
This dealership has the best service department I have dealt within the state of Florida dealt within the state of Florida More
by jhiggin190
November 13, 2024
Wow! ! All I can say is the knowledge and expertise of this crew is second to none ! All I can say is the knowledge and expertise of this crew is second to none More
by kevinwayne4320
November 10, 2024
The service department goes beyond expectations every time I do business with them. The parts department is always a pleasure to deal with too. time I do business with them. The parts department is always a pleasure to deal with too. More
by kevinwayne4320
November 08, 2024
Very great service😊 We are pleased and will return. Thanks Dan and Justin for everything y'all are amazing Thanks Dan and Justin for everything y'all are amazing More
by Robinson
Employees Worked With
