Beck Chrysler Dodge Jeep RAM - Service Center

Should not have wait more than an hour to have your oil changed when you have an appointment. I was there way more than an hour and I had other appointments to keep. Everyone was nice but having to wait th changed when you have an appointment. I was there way more than an hour and I had other appointments to keep. Everyone was nice but having to wait that long is aggravating. More

Big thanks to David, Justin, Dan, and John! Will continue to use Beck service for all my vehicles! Will continue to use Beck service for all my vehicles! More

As has always happened, I left the service department with my Durango in top shape. I am very pleased with the care of my vehicle and the courtesy extended to me. I definitely intend to continue having a with my Durango in top shape. I am very pleased with the care of my vehicle and the courtesy extended to me. I definitely intend to continue having any maintenance done at the service department at Beck's, Palatka Florida. More

It took to long to fix my truck and change my wife car. They lost the request for my wife oil change spit took 24 hrs to change the oil. They lost the request for my wife oil change spit took 24 hrs to change the oil. More

No communication, you call and leave a message and they never call back. Horrible customer service. Our service advisor blamed it on us and said I called you, you called me, we couldn’t get a hold of one a never call back. Horrible customer service. Our service advisor blamed it on us and said I called you, you called me, we couldn’t get a hold of one another. That is the issue is what he told us. That service advisor called me twice. Once to give me the quote and followed up two days later to see if we wanted to spend the $6k that we were quoted. My husband called the guy multiple times because we wanted to understand how they came to the diagnosis of that they did and he would never call him back. I felt like I was being taken advantage of because I was a women especially since he never wanted to return my husbands phone calls. After a significant amount of research, the Jeep Grand Cherokees have an issue with the transfer case modules. We bought the part (from a different dealership) replaced it ourselves for less than $500 and haven’t had a problem with the vehicle since. I’m so glad that we didn’t spend the $6k that we were quoted by this dealership. More

had a recall and it took all day and they never called me to let me know it was ready. came back to me with the whole glove compartment on the floor. then i found another piece that belonged somewhere in t to let me know it was ready. came back to me with the whole glove compartment on the floor. then i found another piece that belonged somewhere in the back of the glove compartment on the floor under the seat............. OMG!!!!!! person i worked with was helpful, but i do not feel comfortable going back there More