Beck Chevrolet

I checked my truck for transmission repair under warranty. It took them 20 days before starting the repair causing me a huge downtime and lost of wage . TOO BAD ! warranty. It took them 20 days before starting the repair causing me a huge downtime and lost of wage . TOO BAD ! More

My Chevrolet Volt broke down on me in Yonkers and Chevy Roadside towed to Beck Chevrolet. There was an open recall for my Volt claiming the exact symptoms my vehicle displayed. Service Writer said they did Roadside towed to Beck Chevrolet. There was an open recall for my Volt claiming the exact symptoms my vehicle displayed. Service Writer said they did the warranty software recall on the third day it was in the shop but that “didn’t fix it.” 2 weeks later he calls me to say it needs $2,500 in repairs and it still won’t run. I ask if I can trade my car in on something new. Sales calls me back with a decent trade in minus the $2,500 in repairs but starts becoming extremely difficult and tells me I cant buy brand new because that’s “too hard since NY won’t allow car sales on the weekends.” What? I pressed for more answers and was told “yep, NY state law.” I said, ok what can you sell me and they said we can sell you a used car if you can get all the paperwork filled out before 4pm today. I had a check from my bank, totally ready to go and they would not sell. Finally they admitted there is no law they just wanted the note from my credit union to completely clear before I took the vehicle home... I’ve bought 4 Chevrolet’s in the last 7 years... I’ve never had this hard of a time buying a car. That’s fine. I said I’d come pick up my car as is and have it fixed locally and will buy from a dealer I know. They tell me I cant come get it because the Service Manager isn’t working the next day. This is when I decided to look into this more.. and man am I glad I did. Tried to start my Volt with the Chevy app and it worked... worked twice in a row. Then I looked on my profile on VoltStats.com and saw they had been driving my car for three days even though that afternoon the Service Writer still said it didn’t run. “Moved 60’ and then died so we just pushed it into a parking spoke” were his exact words. Then I called OnStar who confirmed the recall wasn’t done until three days prior so clearly the recall fixed the vehicle and the car hasn’t had any error codes in three days. Seems they weren’t happy letting it leave the lot with just warranty work. I showed up the very next morning with my truck and trailer to find the Service Manager working. He tells me he “doesn’t know nothing about that car.” Then his tech drives the car around the building. I take him outside to show two damage spots on my car but after only the first one he says the car was towed in he isn’t taking responsibility. Then he still charges me $486 for diagnostic work that never needed to be done. In my eyes, these guys thought they were going to squeeze an extra $2,500 out of an out of towner. I’ve been driving the car ever since I picked it up and have logged 2,000 miles. All it needed was an update. Filed complaints with GM and am now escalated to executive care. Reported to NY Attorney General and NY DMV. Letters at home from both requesting additional documents which I will send. Tried to resolve with the dealer through GM but after a MONTH they have never called me even after customer care said they would three times. More

Stay Away!!! I purchased a used 2002 Chevy Trailblazer from Beck Chevrolet on February 28th 2013 with under 60,000 miles on it. I was told when it was purchased th I purchased a used 2002 Chevy Trailblazer from Beck Chevrolet on February 28th 2013 with under 60,000 miles on it. I was told when it was purchased this was In great working condition. From the moment it left the lot I had nothing but issues. Thank God I purchased a warranty that had a $100 deductible for each occurrence. The vehicle was there in service for most of 2013 and part of 2014. During that time I had one issue that could not be resolved which has been on going for over several years. The issue is the vehicle is bucking/surging. At a certain point I just gave up and was going to continue to deal with the surging issue. Recently I passed by to get part for a different car and I saw the new renovations so I decided to give Beck another shot at resolving this ongoing issue. I brought it back to them on 7-11-2019 picked it up on 7-12 and was told I’m all set after I PAID. I drove the vehicle, within 20 mins of driving It, the vehicle was still bucking/surging. I brought it back 7-17 and picked it up on 7-25; I was charged again for work that I thought I already PAID for but was told again it’s been resolved. I drove the vehicle within 20 mins & it was still doing it. I was told to bring it back again - based on my prior experience I guess it’s safe to assume I will have to PAY a third time for work that I figured was already completed because that’s what I was told. At this point after all of these years I have 0 faith that the issue will be resolved. I don’t understand how I could actually be charged a second time when I was told the issue was resolved. To be honest that’s like me bringing in a car and saying my brakes aren’t working and the tires are replaced and I leave and the brakes are still not working. I end up with new tires which I paid for and now have to pay again for the original issue I brought the vehicle in for. Not to mention all of the time I spent bringing the vehicle in for several years and all of the times I have spent without the vehicle. I received a survey from Beck regarding my satisfaction. So I decided to fill it out an explain what happened. I also left my phone number just in case they wanted to contact me to get an even better understanding of my dissatisfaction in order to help improve their customer experience. I received a canned response 2 weeks later telling me “we apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.” After receiving an email from a box that doesn’t accept replies I was totally appalled. They expect me to proactively contact them for more of the same treatment. If anyone believes that this is the example of exemplary customer satisfaction please visit them. Otherwise do what I have done and STAY FAR AWAY More

Great leadership return experience I had had a good lease experience over the past 2 years, and just went in to return my lease. Joseph Contini, one of the managers, was very helpful wh I had had a good lease experience over the past 2 years, and just went in to return my lease. Joseph Contini, one of the managers, was very helpful when I came in to return my lease. He was courteous and professional, assisted me right away, and had the whole process completed in about 15 min. Thanks so much! More

No response or help from service dept. We brought our work truck in two weeks ago. Tony in service told our office the part would be in this week and the truck would be ready yesterday (12/ We brought our work truck in two weeks ago. Tony in service told our office the part would be in this week and the truck would be ready yesterday (12/11) Today they will not get anyone on the phone for us. Keep throwing our calls into random voicemails. HORRIBLE TREATMENT.. And we still do not have our truck back! More

Jessica was awesome! We were searching for a car for our daughter and needed a reasonably priced certified used car. Beck had just the car we needed and meeting Jessica m We were searching for a car for our daughter and needed a reasonably priced certified used car. Beck had just the car we needed and meeting Jessica made the experience worthwhile. She was very personable, friendly and courteous and had a sense of humor we all could appreciate. The entire staff went above and beyond. Would definitely recommend both this dealership! More