Beaverton Kia - Service Center

Purchased a 2024 Kia Sorento SX Prestige X Line and traded in our 2021 Sorento SX Prestige. Work in the automotive field so I kind of knew what to expect, but sales worked perfectly with us and complet traded in our 2021 Sorento SX Prestige. Work in the automotive field so I kind of knew what to expect, but sales worked perfectly with us and completed the sale. However, had to take the vehicle back in to have the mirrors re-covered with the 3M covering for bubbles and scuffs underneath. And THIS is where it went sideways. Noticed the KIA badge on the back hatch dipping slightly to the left. Off by 2'. Slight, but to someone with OCD, a nightmare. Took it back in to service and approached Zack. Walked out to the vehicle with me, listening to my explanation. One of his co workers tagged along and agreed with me, "Now that you pointed it out, I cannot stop looking at it", he says. Of course, Zack has to go and get his service manager (Why? Order me another badge. Simple.) Service manager Amanda comes out to look at it, very disinterested, and says it looks fine. No, princess, I've proved it's off. Brings another vehicle in to park next to it. CLEARLY it is off in comparison to the other vehicle. Now tells me she has to go and get a General Manager. Why? Are you not empowered as service manager to order parts for a vehicle concern? Turned around and asked Eric (another service writer) to borrow his eyeballs to look at it and actually says this to me: "I'm trying to eat my lunch". This was and is completely unacceptable to say to a guest, much less a customer. Clearly, the service department here has absolutely no idea how to handle a guest and their concerns as they are now spending too much time trying to say no to the repair, than to actually re-order another badge and have it installed. **Update** General manager Sam Riley calls and accuses me of using "foul and abusive language" with his service department and insults me on the phone. Upset with them, yes. But foul and abusive? Absolutely not. I terminate my phone call with him. He calls back and starts into me again. Terminated call again. All over a silly hatch badge. More

Good luck getting any post-sale service, parts or information from this place. After 7 emails - 5 of which were hard core new car sales efforts - I finally got a quote for the maintenance I asked for information from this place. After 7 emails - 5 of which were hard core new car sales efforts - I finally got a quote for the maintenance I asked for in my 1st email. I also asked about some other parts & service, and about some warranty work. No response on the parts & service, and a “I’ll need the VIN,” in response to the warranty work inquiry. I provided the VIN & got no response. I even got an email from a sales manager asking if I got everything I needed for the ‘new car purchase inquiry’ I never made. If this is how they treat customers after the fact, I don’t think I’ll be buying a vehicle or anything else here, much less recommending the place to anyone. I’m sure Dick Hannah or Weston KIA would be more than happy to provide the information & service I need. More

Worst experience at any service center. I brought in my Kia for a clicking noise every time I turn the car. The technician heard it and clearly knew what the issue was. Wheel hub, wheel bea I brought in my Kia for a clicking noise every time I turn the car. The technician heard it and clearly knew what the issue was. Wheel hub, wheel bearing and snap ring replacement. I knew what the issue was and they had quoted me $800 for the fix. The technician did the initial repair, drove it and gave it back to me. As soon as I received the car and left, I started to hear clicking still as I did turns again. I took it back and they told me that they only did the passenger side. I said you told me it was 800 to fix the clicking noise and it wasn't fixed. It was still there and would be another 500 to fix the driver side. How do you do the repair, hear the sound and still return the car. If I knew the repair was 1300 total, I wouldn't have done it. I now just threw away $800 for noise that still persists. Do not go and save yourself the trouble. Also they tried to charge me $200 for an oil change and $100 for a cabin air filter. They really try to take advantage of you. More

Worst experience I've ever had with regards to the service department. Took my car in on may 3rd and its june 7th just for a small issue with the heater and it took them 2 weeks just to even look at i service department. Took my car in on may 3rd and its june 7th just for a small issue with the heater and it took them 2 weeks just to even look at it and for the last 2 weeks i keep getting told that the part will be in tomorrow and be done early next week and still nothing. I will never be coming back to this dealership ever again they are clear not capable of fixing anything on time and have terrible communication, F*** y** Kia 🤬🤬🤬 More

An honest service manager, had a safety recall that the other kia dealership would not fix, brought it to kia of beaverton, and they did the right thing other kia dealership would not fix, brought it to kia of beaverton, and they did the right thing More

I made an appointment to bring in my car at 2:30 for a diagnostics test (which should take at MOST 3 hours). They did not tell me that it would take 6 hours just for diagnostics so I was surprised to hear diagnostics test (which should take at MOST 3 hours). They did not tell me that it would take 6 hours just for diagnostics so I was surprised to hear this when I showed up that I would have to leave my car over night when I had no ride to take me home. They then told me it was because they were too busy. Which should be addressed when making appointments in the first place. I then got another answer saying that they always schedule them for 6 hour slots which is also strange to hear. I tried calling just to give the manager feedback and the answering service refused to do so. For some reason when I tried calling again the line will no longer connect me. I don’t usually do things like this, I normally leave feedback in private since online reviews can be seen by everyone. However here we are! Looking at the other reviews this may just be a one time issue with miscommunication but just keep this in mind. I’m not rating the service guy lowly because this is no means his fault. More

Bought this vehicle two and a half years ago A few weeks ago was our first interaction with the service department on a minor warranty repair issue. The interaction was very unpleasant from the get go and p ago was our first interaction with the service department on a minor warranty repair issue. The interaction was very unpleasant from the get go and proceeded to escalate as time went on and today a rather large screwdriver was discovered in the engine compartment and nobody's done any work on the vehicle since it was picked up the interaction and communication that we had with the service rep Nathan came across as rude condescending aggressive opinionated I did share these concerns with Rob the service manager and also called and left a message today regarding the screwdriver he was professional in that he listened to my concern however I don't feel like it was considered validated or taken seriously and still don't I would not recommend the Kia service department and hope not to have to have any further interaction ethos group indicated that we don't need to come back there to have our warranty work serviced they were very professional by the way and all of our interaction at one point I was told that our car was being held for a third-party rap from ethos group to come and evaluate and sign off on it we called ethos group and they said no it was approved an hour ago that there was no third party representative going out to approve the work additionally we had had an oil change done two or three days prior to bringing the vehicle in so that was scratched from the invoice however it was done and we were charged for it when we picked it up but we were told by our service rep tha t Nate that ethos group had been overcharged $25 so we would only have to pay the $20 difference again that doesn't feel very upfront and forthright to ethos group to overcharge them it was just a lot and I've never been treated in this manner in any business customer service interactions not to mention it feels really insulting because we bought two vehicles from lamphere within an eight-month period of each other the 2013 Kia Sorento on a 2019 Honda Civic and that shouldn't matter customer service should be customer service to anybody that brings there vehicle in for service rather they purchased it there or not the warranty somewhat mandates that we need to come back there for service and maintenance which makes me wonder if that's why the level of customer service is so low after the fact of the purchase having a hard time expressing just how disappointed I am and this interaction because it's not something I've ever experienced or dealt with and I'm 55 years old additionally I don't feel like the hundred plus point inspection was done because in discovering the screwdriver under the hood it was discovered that we need new motor mounts and that wasn't presented to us when we picked the vehicle up from service although we were told that a hundred plus point inspection was going to be done as part of the diagnostic and that anything discovered would be presented to us and that was given to us because we had already looked up the code that came up when the check engine light came on but we're told that it would have to be a full hundred plus point inspection to determine that that truly was what needed to be repaired and that's fine I appreciate that however we didn't get any additional information of any further repairs that may be needed in the future which is what I thought we are going to be provided we were told that the coolant that was in the vehicle was the wrong type however no coolant service or additives have been done on the vehicle since we purchased it so either it was sold to us that way used or the coolant that was in it was fine we did do a coolant flush elsewhere for half the price of what we were quoted at Beaverton Kia and that was after we had been told the wrong coolant was in there that my mileage it was due to be done we said we will get that done elsewhere while we're waiting for the parts to come in we were told we couldn't take our car that it wouldn't be released to us that they would hold it until the parts got there when we disagreed with that we needed to sign off saying the car was deemed unsafe to drive until we got the coolant flush done we left right from Beaverton Kia drove not even a few miles down the road and had the coolant flush done immediately and we were told at that appointment that we needed a new cap because it was old and not sealing properly that information wasn't disclosed To Us by the service rep at Kia however that may not even be a true statement it seems like we get a different answer ask three mechanics get three different answers on everything which is frustrating and that's nothing against Kia that just seems to be the nature of dealing with different mechanic opinions Etc so I don't hold that against Beaverton Kia or the service reps but our service rep Nathan was extremely unprofessional and every interaction that we had with him from the minute we dropped it off and he misspoke on several occasions he said I called at 9:30 for an update and I looked at my phone log and that was not correct I was told you need the car for 6 hours and I called at that point to see if it was going to be ready to coordinate transportation to come up and get it when I stated that I could show Nathan my phone log that I did not call at 9:30 for an update he backtracked but did not apologize and if it would have been just my initial dealing with him I might have just considered he was having a bad day I understand that however the car came in it was released to us while parts were being ordered we went back two days later the interaction never got any better so maybe he was having a bad week I don't know but it was unacceptable and unprofessional and has left us not wanting to do any further business with Beaverton Kia possibly not the lamphere group at all and again we purchased two cars in eight months time span two and a half years ago I was pleased with the purchasing process but haven't been satisfied with the service since the purchase in regards to maintenance that I've had done on the Honda which has been just oil changes. Until recently I brought it in a week ago for a recall on the fuel line which I was never even notified of the recall I called in to schedule an oil change was told of the recall in the parts would be ordered and they would call me when they were arrived and schedule the oil change at that time never received a phone call so I called them about a week later and was advised the parts had been received and sent back had to reorder them took my car and got the recall stuff done got the oil changed they had the car for half a day no big deal picked my car up and it had been ransacked inside my grand daughter's car seat thrown on the floor and maybe I wasn't supposed to leave that stuff in there I wasn't advised of that and if you need to move it that's fine I would think you'd put it back not throw it upside down on the floor so at this point just a very unsatisfied customer having difficulty putting my frustrations into words not the level of customer service that I'm used to experiencing More

The worst service ever. had an insurance claim so I took my 2014 Kia Sorento in. they diagnosed the problem with my front end suspension got the OK from Insurance and I dropped of my car. three days later I my 2014 Kia Sorento in. they diagnosed the problem with my front end suspension got the OK from Insurance and I dropped of my car. three days later I'm having to message again and again and leaving voice mails but my Service rep Carlos would not get back to me, finally i reached out to service manager Rob Corder and 30 min later Carlos reached out. I picked up my car and as I'm driving home I call back and message Carlos because problem was still not fixed and car was still pulling to one side. it was still out of alignment and suspension was making noises. three days later no response from Carlos so again I message the service manager. same day I get a call and took my car back in. they kept for a fey days and when i picked up my car still same Carlos response? "your car is old what do you expect" really!! they were suppose to replace rims as well nothing he said insurance was to blame. i take in a third time to get rims replaced and asked if they could again look at my front end. once again I herd as Carlos told tech it was in only for rims. well i picked up later that same day rims were worse than my original ones?? Carlos response? that's what insurance paid for?? I called my rep he said no! even if they were used dealer should not have installed if they were damaged a call would have been in order. but they didn't. I ended up taking car into Weston Kia and what a difference!! not only did they tell me one part was not even installed properly but they replaced other damaged parts. guess what noise is gone my car is fixed. Beaverton kia they will screw you over cant trust even there service manager to get things done right! More

Rob was great to work with - he took my issue seriously and made sure to get a good solution. Zach was also great to work with, getting the actual solution resolved. Love my Soul! and made sure to get a good solution. Zach was also great to work with, getting the actual solution resolved. Love my Soul! More