Beaverton Kia

Everything went well during the purchasing process. The only thing that bothered me was that discounts I was initially promised I had to ask for from the manager doing the deal despite the fact I specifica only thing that bothered me was that discounts I was initially promised I had to ask for from the manager doing the deal despite the fact I specifically asked the sales person. One of the remote entry keys did not work when I drove the car home but they had a new one for me within a week. A month later I received a call from a manager stating they over paid my old loan and I owed them about $20. I've never had a car company do that and I was very put off by it. I was going to pay it but I was also going to put in a formal complaint to KIA Motors, but when the manager sensed this and saw I was a repeat customer she decided to write it off as well as offer a free oil change in return for a favorable review. So customer service gets a 4 rating from me because there is definitely some room for improvment but the rest was great. More

The internet sales department and email communication The internet sales department and email communication from salesmen leaves a lot to be desired. I emailed on a Saturday intending to purchase if th The internet sales department and email communication from salesmen leaves a lot to be desired. I emailed on a Saturday intending to purchase if the price was right. Did not receive a reply until closing time. Same thing the following weekend. I decided to drive to the lot and received good service. Went home and made my decision. Texted and emailed my sales rep at 11:30 am. At 7pm that evening, I was told they were limited on staff and I would have an answer by noon the following day. At 11 am the following day, I was told the car sold after my salesman went home for the evening. I understand that mis communications can happen, but my last contact with him was at 7pm, and they closed at 8pm. I have a hard time believing that the car was sold in that hour. I have dealt with other dealerships via internet and had great results. Beaverton Kia needs help in that department for sure. I must add that they are friendly and I experienced no pressure, which was wonderful. More

I went in to just to test drive cars as I won't have the money together until later this week. I explained this to Robert and he was completely fine with that. There was no pressure to buy, no manipulation, money together until later this week. I explained this to Robert and he was completely fine with that. There was no pressure to buy, no manipulation, no guilt. I test-drove two cars and he seemed fine with that and was polite and friendly throughout the hour he spent with me. When he gave me his card, one of the managers came out and I was worried I was about to get the hard sell, but when I explained the situation, he just asked if I thought I might come back to purchase when I was ready and seemed happy to let me go. Really appreciated that the staff listened to my explanation and didn't apply any pressure at all. More

I feel we both got a good deal. The Forte Koup is a great looking car, and handles very nice. looking car, and handles very nice. More

Bought a 2004 Chrysler Pacifica, went to thid Dealer twice because I wasn't sure if I wanted this vehicle for sure or not. Kept shopping but really liked the car and the people at Bob Lanphere's! They o twice because I wasn't sure if I wanted this vehicle for sure or not. Kept shopping but really liked the car and the people at Bob Lanphere's! They offer a lot to their customers and make sure the vehicles are exactly how you want them once you buy them! I love my car so much! When i bought it there was an issue with the DVD player and they are so wonderful they tried to fix it but couldnt, so they replaced it! My car was also detailed and filled with GAS! They are so wonderful and willing to work with you on anything! I would recommend them to anyone! THANKS GUYS! KEEP UP THE GREAT WORK! Another great thing--- When the employees speak so highly of the OWNER- Bob Lanphere, that he is one of the best bosses and treat all there employees great it sure shows a lot about the company and how it runs! Thanks to you too Bob! :) More

I would highly recommend buying a new or used car from Beaverton Kia because their employees really go out of their way to making buying a car from them fun, relaxing and enjoyable. I bought a used car Beaverton Kia because their employees really go out of their way to making buying a car from them fun, relaxing and enjoyable. I bought a used car from Craig W, back in October and he couldn't have made it a more enjoyable experience. It honestly took longer to take the test drives and check out the cars they had, then it did to purchase the car. Finance manager ,Don worked hard to help me get the best financing possible through my credit union and from paperwork signing, trade in etc it took maybe 30 minutes Which by the way I bought a 2006 Pontiac G6, I love the car and love these guys!! These guys honestly know customer service!! Great job More

My husband and I went to visit the dealership a few weeks ago, and found the salesman John Kim to be VERY pushy and unfriendly. He would NOT take "no" for an answer. We left the place as quickly as possible ago, and found the salesman John Kim to be VERY pushy and unfriendly. He would NOT take "no" for an answer. We left the place as quickly as possible and purchased a car from another dealership the following week. Would NOT recommend. More

My neighbor lady had been involved in a car accident, luckily not hurt or her fault and we were just starting the process to look for a replacement car for her. I do not like to deal with car salesman. luckily not hurt or her fault and we were just starting the process to look for a replacement car for her. I do not like to deal with car salesman. This experience has totally changed my opinion of the salesman at Beaverton Kia. JC Lam treated us terrific. I had called ahead the night before to John Hyland, we had set a tentative time for Saturday morning, JC met us in the parking lot, introduced himself and he was really great!!!! We made it clear, that we were not familiar with Kia's, needed to look around, wanted something similar to a Corolla and away we went. JC was professional, respectful of both of us, and was very patient with my neighbor. He answered all our questions and was very clearly not the typical "pushy, rude" car salesman. Told us clearly the plus and minus feature wise and dollar wise on several styles of cars, let us do a test drive on one of the cars to see what we thought. He was absolutely great. We thanked him and John for their time, and we went to lunch. During lunch, my neighbor and I discussed the car, but more importantly how honest and upfront JC had been with us. Decided that she really wanted one of the cars that we looked at. We went back and within less than 2 hours, she had herself a brand new car. Quick, easy and I can't believe I'm saying this, but really fun!!!!!Fun at a car dealership, who would have thought!!!!! I have already told several of my close friends who have been considering a different car to make sure they go to Beaverton Kia first!!!! I had another friend buy a car several years ago at a different dealership and the finance piece alone took 4 hours. Jared in finance was great. He had all the paperwork ready to go and we were in and out of his office and would have been done in less than an hour, if we hadn't been missing a piece of information that we had to go home for.... This was truly the best car buying experience that I have ever witnessed. Beaverton Kia is the first place anyone should go, that is looking for a great experience. More

My experience at this dealership was excellent. I would refer them to my friends and family. They took ownership of the issue that arose after I purchased my vehicle and they took the steps to fix the iss refer them to my friends and family. They took ownership of the issue that arose after I purchased my vehicle and they took the steps to fix the issue. So I made the decision to keep the vehicle. More

Chris Anderson was professional and respected my time. I called ahead, he had the cars ready to test drive. He did not pressure me to "buy today." He addressed me directly, even on the second visit when I called ahead, he had the cars ready to test drive. He did not pressure me to "buy today." He addressed me directly, even on the second visit when I came in with my husband. No old boy bulls**t. The purchase process was direct. We were shown the invoice, negotiated a fair price for my trade in, chose our financing and were in and out of the dealership with my new Sportage in four hours. I would recommend Chris, Tony and Beaverton Kia to anyone wanting a hassle free buying experience. More