Beaverton Hyundai

I purchased my Ionic from Beaverton Hyundai in December 2018. It currently has about 12,000 miles. Recently, by appointment, I took my car in for an oil change. I was checked-in by Service Advisor Aaron 2018. It currently has about 12,000 miles. Recently, by appointment, I took my car in for an oil change. I was checked-in by Service Advisor Aaron. I asked if they would also check the very loud/annoying clunk/rattle in the right rear of the car. Aaron was irrated and said the cost would start at $179 and go up depending on time. Also, I would need to leave the car there for at least two days. I was a bit taken back by the charge for just checking the noise. Aaron said they did not have time to check it today, anyway. It was apparent that Aaron and I were not going to get along so I said to forget it. Aaron was visably angry. When I picked the car up, Aaron said they would "comp" the oil changed (I had a $25 coupon) because of our disagreement. When I got home I realized I had no paperwork to show the work done, I.e. the oil change. I texted Aaron and requested paperwork. I never received an acknowledgment or paperwork. I have never had an issue with a service department but this is my second incident with Beaverton Hyundai. In the future I will take my Ionic to Hillsboro. I'm done here! More

absolutely horrific service experience, was told someone would contact me ahead of my appointment to discuss what needed to be done. never heard from anyone so repeatedly tried to get in contact with someon would contact me ahead of my appointment to discuss what needed to be done. never heard from anyone so repeatedly tried to get in contact with someone in the service dept to no success. was told a manager would call me back which never happened. when i showed up for my appointment they wanted to do the same evaluation they had done six weeks earlier when i was there for the same issue. I was told the manager had “stepped out” when i asked to speak to someone else. truly unbelievably bad communication and it was clear no one there cared. I know others who have had similarly bad experiences. go literally anywhere else if you need something for your car. More

The most unpleasant and unprofessional experience I've ever had. No loaners. Wanted the car for four hours for a job Gladstone completed in 30 minutes without an appointment! Had three separate appoint ever had. No loaners. Wanted the car for four hours for a job Gladstone completed in 30 minutes without an appointment! Had three separate appointments. Showed for the first, and the "only technician capable for this job" was "hospitalized today" but would be back tomorrow?? Then I made an appointment, which they late claimed was not on their books. And then, it happened a second time!!! I got an automated questionaire later about the "appointment." The waiting area is gross. Admittedly I formerly drove a Lexus, and the dealership is first class. This review required I select an employee, but I really don't recall. More

Car was towed from my house. A service provider, Robbie called Tues night and gave a phone number - phone was never connected or working! I told him I needed to pick up the car A service provider, Robbie called Tues night and gave a phone number - phone was never connected or working! I told him I needed to pick up the car in the afternoon on Wed and he agreed. Wed at work I had to take several breaks 6* trying to chase down the status of my car. Twice I spoke w reception who promised a quick call back. That never happened and I had to keep calling When Robbie called it was already past 2 and he tells me the battery isn’t replaced yet. I was really disappointed because by that time it had already been in your possession over night and 6 working hours at least and I had an appt that morning at 7:45! He said that it needs a need battery and explained it isn’t under warranty and the cost is under $300. That was disappointing yet I agreed and authorized $300 repair. So at this point I estimated my final bill to be around $400. I asked for a discount due to poor customer service and poor communication. He agreed. It was getting later in the day and I needed to leave town as planned for a long weekend. Robbie called to tell me the car was ready and the discount was honored. I told him I already left town and so he left the car with sales Terrible communication and follow through for service. I had to call 6 times and left 2 vm with the service manager CRAIG. Attempted to charge me double what I verbally authorized. Charged another customer's credit card for my invoice instead of the card I presented. Forgot some of what I asked them to fix. Total dog xxxx business - don't go here unless you are looking for some drama in your life! More

A simple process turned ugly. I went to purchase a 2021 Palisade advertised on their website, Carfax and Craigslist as certified at a discounted price. On arrival, I said I wanted I went to purchase a 2021 Palisade advertised on their website, Carfax and Craigslist as certified at a discounted price. On arrival, I said I wanted to purchase at the advertised price. It was the right vehicle at the right price for me so I didn’t negotiate. Then things went from bad to worse. They wanted an extra $1000 and said the ads were not correct, price changed, wasn’t valid and the excuses went on and on. They (Travis sales manager and others) agreed to the lower price, then 10 minutes later said they wouldn’t sell it certified at that price. If I wanted it certified, it would be the higher price. The excuses again went on and on. Finally I did receive the lower price and received the CPO certification which extends out the powertrain warranty on a used car. Finally I signed papers and left with the vehicle I wanted, but disgusted at the process and the sales staff. Something that should have taken 90 minutes or less turned into almost 4 hours. Save the aggravation and . Go elsewhere. There are plenty of other options. More

Had delay in title documents being delivered and more importantly - after negotiations ended up with less than with agreed on in regard to trade-in and fees. No call back from the finance person. would n importantly - after negotiations ended up with less than with agreed on in regard to trade-in and fees. No call back from the finance person. would not buy from them again. More

Service department is the worst I've ever dealt with. We never received call backs when transferred to the service manager. This happened 5 times over a 5 day period. We never received call backs when transferred to the service manager. This happened 5 times over a 5 day period. More

Amazing Customer service Good communication,AMAZING freindliness,Price good Would Suggest Hamid he will always go the extra mile for you. freindliness,Price good Would Suggest Hamid he will always go the extra mile for you. More

Drove up to Beaverton from Forest Grove. Was in showroom for 10 minutes & was never acknowledged, so I left. As I was getting ready to back out, a new car backed in next to me & both drive Was in showroom for 10 minutes & was never acknowledged, so I left. As I was getting ready to back out, a new car backed in next to me & both driver side doors opened, so I waited. The back passenger door slammed into my side mirror - no damage, just added more to my irritation. Called the dealership & asked to speak to manager. Got no where. Told me they ONLY do business by appt & seeings there wasn't any damage to my car, there's nothing more to talk about. Oh well, I guess if they don't care about their new cars getting dings on the doors or new customers not becoming customers, then why should anyone else care. More

It was a pleasure working with both Robert and Hamid to purchase our 2023 Palisade. We love our new Palisade! purchase our 2023 Palisade. We love our new Palisade! More