Beaver Toyota of Cumming - Service Center

Friendly and low pressure. Would definitely buy a car from them again. Three words minimum. Would definitely buy a car from them again. Three words minimum. More

My service tech LJ Silva did an excellent job from arrival to departure. My service was quick and efficient. I would highly recommend LJ and Beaver service department arrival to departure. My service was quick and efficient. I would highly recommend LJ and Beaver service department More

Great experience! Great communication leading up to the service, and very quick once i got there--In and out in less than 40 minutes! Great communication leading up to the service, and very quick once i got there--In and out in less than 40 minutes! More

Friendly service, very fast, and take the time to explain what is needed or not required yet. what is needed or not required yet. More

My personal experience with Beaver Toyota has been one of the best business relationships . No other dealerships compare to the services they offer. I'm a lifetime customer ! Keep up the Outstanding Work. the best business relationships . No other dealerships compare to the services they offer. I'm a lifetime customer ! Keep up the Outstanding Work. More

Very professional kept me informed service writer very courteous exceptional waiting area spotless restroom all around best dealer experience ever courteous exceptional waiting area spotless restroom all around best dealer experience ever More

Except for the waiting time which was longer than 1 hour, all was satisfactory to me. all was satisfactory to me. More

Good experience, taking my Highlander in for service. They are very professional and polite, and knowledgeable. They are very professional and polite, and knowledgeable. More

Chris Wright and Luis Medina are top notch! They were great to work with and made the experience smooth. They were great to work with and made the experience smooth. More

Previously, my experiences have been pleasant. This past visit was downright terrible. Lack of communication from the service advisor is the heart of the issue. I had to keep calling for updates. This past visit was downright terrible. Lack of communication from the service advisor is the heart of the issue. I had to keep calling for updates. Originally told on Saturday that I’d get a call Tuesday. Tuesday afternoon, I stop by to hear “oh, I was just about to call you.” Proceeded to tell me what the issue was and what needed to be done to fix. Looked up the part, said they had one in stock. Thursday they should have my vehicle done. Called them Wednesday to confirm timing, but was too busy and said they would call back. My advisor never called back. Thursday, called a couple times and finally got a hold of my advisor. Told me another technician had taken the part and they had to order another one. New time was the following Monday (9 days after original drop off). No update on vehicle. Tuesday, called but could not get a hold of him. Wednesday, called told my advisor would call back. Advisor did reach out and told me Thursday (next day). Thursday, I reached out to confirm. Had to call me back and then told me Friday. I confirmed that I could pick it up Saturday (2 weeks from initial drop off) and drop off the rental without additional charge. He confirmed, but said the vehicle would be ready Friday. Called on Friday afternoon to see if the car would be ready as I was on that side of town. Told that the car would be worked on on Saturday and ready then. Called Saturday morning and asked for a time when in would be ready that day as it had been two weeks. Told it would be ready by two. Advisor calls me later and said it was ready early. This was the second time since I initially dropped off the vehicle that the service advisor reached out with no prompting from me. The first time being the date of drop off to tell me the car would not be ready that day and I’d need to get a rental car. With a price tag of a bit over $2k due to work needed in getting the A/C fixed, I would have expected more communication. I’ll take my business elsewhere, and when I finally replace my vehicle I know another dealership I would not go to. More