Beaver Toyota of Cumming - Service Center

Everything about this service went well. Car was accepted early, serviced quickly and washed. Great experience! Car was accepted early, serviced quickly and washed. Great experience! More

Extremely Disappointing and Unprofessional Service I had scheduled a service appointment for my car on May 22 at 9:15 AM. However, when I tried to reschedule, I was told that no appointment was on recor had scheduled a service appointment for my car on May 22 at 9:15 AM. However, when I tried to reschedule, I was told that no appointment was on record. They eventually gave me a new slot for May 23 at 10:15 AM. I dropped my car off as scheduled and was told it would be ready by 1:30 PM. After waiting until 3:30 PM with no updates, I called the service center, only to be told that the car wouldn’t be ready until the next day. I asked for a loaner vehicle and had to wait nearly two hours—finally receiving one around 5:30 PM. To my surprise, I received a call at 6:50 PM saying my car was ready for pickup. When I arrived, not only had the promised complimentary cleaning not been done, but I was also left uncertain if the safety recall issue (related to airbags) had actually been addressed. I now feel the need to visit another authorized Toyota service center to verify whether any inspection or repair was done at all. This experience was frustrating, disorganized, and completely lacking in customer courtesy. I will not return, and I advise others to proceed with caution. The service was unreliable, communication was poor, and customer care was non-existent. More

Theo Le was great. He is the reason for our decision to purchase from Beaver Toyota. He is the reason for our decision to purchase from Beaver Toyota. More

Agent was very personable and got me out in a gray timeline. The car wash wasn’t available but I felt heard and Silva went above and beyond! timeline. The car wash wasn’t available but I felt heard and Silva went above and beyond! More

Everybody was extremely helpful and kind. All of the necessary work could be completed while I waited. Luis Medina and Ian Myers went above and beyond to make certain I understood all of thei All of the necessary work could be completed while I waited. Luis Medina and Ian Myers went above and beyond to make certain I understood all of their work. I am so thankful for having purchased my vehicle at Beaver. You have a very special dealership. More

Always taken care of when I'm there. Brooks is always great to work with. Christopher Wright did a great job communicating with me on my recent visit Brooks is always great to work with. Christopher Wright did a great job communicating with me on my recent visit More

50,000 Mile service… still took 2hours and did not accept any “recommended” additional services. Service rep was very nice & communicative. Waiting area is exceptional with cafe, coffee, plenty of various ty any “recommended” additional services. Service rep was very nice & communicative. Waiting area is exceptional with cafe, coffee, plenty of various type seating (booth, couches, high top tables) all with plenty of outlets to plug in devices/computer. More

Facility is clean, offers snack area and coffee Clean restrooms, friendly staff. Very helpful Professional restrooms, friendly staff. Very helpful Professional More