Beaver Toyota St. Augustine

My overall experience with St. Augustine Toyota was great. Both Mike Banks and David Wooley who I negotiated the deal with via email were able to meet my every need. Moreover, they acyually worked wi great. Both Mike Banks and David Wooley who I negotiated the deal with via email were able to meet my every need. Moreover, they acyually worked with me online whereas other Toyota dealers only wanted to get me to the lot. Our deal was done before I ever sat foot in the dealership. I received the most for my trade in and best price, both from St. Augustine Toyota. I checked with both David Maus Toyota and Daytona Toyota...neither was willing or able to work with me on sale price and trade in value like St. Augustine Toyota did. We were greeted once we arrived at the lot and introduced as well to Marius the sales manager who also took the time to chat with my family and I to see if we had any questions. The finance manager was also very polite and professional and found us a very reasonable interest rate for a 48 mo. new car loan. We could not be more pleased with the team there. They were definitely a cut above the other two dealerships I contacted. More

Brought my daughters car in for service, stood in the service area for about 15 minutes before anyone would even make eye contact with me. Had an appoint with Gary, he wasn't in that day. Talked to a com service area for about 15 minutes before anyone would even make eye contact with me. Had an appoint with Gary, he wasn't in that day. Talked to a complete moron named Mark, the head service guy, that fat bastard was disorganized, sloppy and out right rude. Appologized for the lack of service, his excuse, "I can't get people to show up for work" and "the management doesn't give a damn", his words not mine ! Finally got my car in to be looked at and sat in the customer waiting area. I watch 2 female service advisors running their asses off while 2 other service guys, sit in their offices, one reading the paper, the other playing solitaire on his computer. All the while this Mark is walking around aimlessly trying to look as important as he could. I'm no expert on how to run a service dept., but, WOW !! What a cast of total misfits. I'm not the only one who noticed this either, an elderly woman sitting in the waiting area mentioned to me that she hadn't seen either of the two male employees get up off of their asses too and that the fat guy, seemed more worried about something to do with who did or didn't get his email that he just sent out ! Once the car was in for its oil change, it only took about a half hour to complete but actually getting it In for the oil change took 45 minutes ! The next time, i'll drive the few miles to Jacksonville or Palm Coast for service ! More

Dealing with St. Augustine Toyota for the purchase of my 2010 Sequoia was a five star experience from start to finish. Both David Wooley and Mike Banks were a pleasure to deal with. I was allowed a great 2010 Sequoia was a five star experience from start to finish. Both David Wooley and Mike Banks were a pleasure to deal with. I was allowed a great trade in price on my 2006 4Runner, and given the best price on the Sequoia as compared to two other dealers. Moreover, St. Augustine Toyota was able to negotiate with me online. I'd definitely recommend this dealership. The overall experience made buying a new car easy. The dealership's customer service was great and everyone was very friendly. More

Recently we bought a 2010 Toyota Camry at St. Augustine Toyota by trading our 1999 Honda Civic LX. What Toyota gives in the form of up to $4000 rebate with zero percent financing is not without its cleverl Toyota by trading our 1999 Honda Civic LX. What Toyota gives in the form of up to $4000 rebate with zero percent financing is not without its cleverly disguised "markups". Everything is clearly spelled out on the window MSRP sticker except "ADM" for $1995. Beware!!! ADM stands for ADDITIONAL DEALER MARK-UP. So What Toyota gives with the right hand as a rebate it takes half of it away with the left hand in the form of ADM!!! Unbeknown to us the 2010 Camry had an odometer reading of 170 miles. Also, the financial figures on the bill of sale were different from those agreed to in the negotiations (off by $212!!!); We did not have the Title to our Honda Civic LX with us. On the proviso that we would bring the Honda Civic Title we were able to drove the Camry off the lot. The next day when we complained to the Sales Person about our dissatisfaction with the deal he agreed that we could cancel the deal and let us return the car and we could take back our Honda Civic. Next day however, the Sales & Finance Manager both refused to let us return the car by insisting that the "Honda Civic" without the Title was already off the lot to an Auction site. They agreed to "correct the figures" however by $212. The Customer Service even tried to make it up to us with a goodwill gesture of about $150 but we truly feel we were taken for a ride by St. Augustine Toyota. The question we keep asking ourselves is "when is the Toyota Company going to learn its lesson"? If one examines the history of the Toyota Company, its enormous success eventually turned into arrogance which in turn led to a failure of their manufacturing prowess leading to its present morass of lawsuits, massive recalls & what appears to be a sure downfall from "THE BEST OF BREED"? Will it recover if it continues with its "not so kosher" current business practices or will it eventually go the way of companies like Chrysler? Only Time Will Tell!!! More

Bought an 08 truck, 3rd purchase from this dealership. Felt like it was a "one night stand". No customer follow up. No offer to detail or remove the 5 stickers on windshield. Salesman complained that my Felt like it was a "one night stand". No customer follow up. No offer to detail or remove the 5 stickers on windshield. Salesman complained that my trade was "worn" (he's the one that wanted to appraise it). When trying to negotiate, the salesman said it didn't matter to him, because he had to split the commission with another sales person. More

We bought a Toyota Solara 5years ago from St. Augustine (Different owner of dealership) Car has always been maintained by them so it can be certified. Went to buy a new Camry last Friday (4/23/2010), exp (Different owner of dealership) Car has always been maintained by them so it can be certified. Went to buy a new Camry last Friday (4/23/2010), expecting to be treated "Royally" as a returning Toyota owner, and all the problems Toyota has had !!! BOY, WAS I MISTAKEN Can you believe they wanted Full MSRP at first, until I said I have NEVER paid full retail in 50 years of buying cars. They wanted $8000 down (my trade in) plus $249 a month for a 3year lease, when I objected and left, another manager(Brian)came out into the car lot with a lease payment 0f $112 a month plus my trade in. TOO late I went across the road and bought a 2011 Hyundai Sonata. What courtesy, what service, great price up front. GOODBYE TOYOTA More

I received a price quote from St. Augustine Toyota for an Avalon with the options I wanted thru ebay. I went to the dealer with the quote to see if they would honor it. Of course not. They wanted $3000 more Avalon with the options I wanted thru ebay. I went to the dealer with the quote to see if they would honor it. Of course not. They wanted $3000 more than the quote and they made me wait for an hour while they "ran the numbers". Wasted my time. Thank you for the poor service St. Augustine Toyota because I then went across the street to the Hyundai dealer and purchased the Genesis, a much superior vehicle to the Avalon, for $1200 more than you wanted for the Avalon. Also, St. Augustine Hyundai's price for the Genesis was less than their ebay quote. More