Beaver Chevrolet - Service Center

No customer service As to be expected, the dealer service repair prices were way high. They quoted me $348 for 4 spark plugs. Went elsewhere and had the work completed fo As to be expected, the dealer service repair prices were way high. They quoted me $348 for 4 spark plugs. Went elsewhere and had the work completed for $150. I was considering having another repair completed, because the quote seemed reasonable. However, it took me almost a week for anyone in the service department to return my multiple calls, messages, and emails regarding a full breakdown of the quote and applying my previously applied diagnostic fee towards the repair. After finally speaking to someone, it was cheaper to take the car elsewhere. More

One of the best dealer services arround. I have been to many other dealership service departments in the Jacksonville Florida area and have received the best dealer service from Paula William I have been to many other dealership service departments in the Jacksonville Florida area and have received the best dealer service from Paula Williams at Beaver Chevrolet. More

Serivice- Oil change My oil change was quick and no stress at all. The service Manager and staff including Mr. Terry who drop you off to work and pick you up from work is My oil change was quick and no stress at all. The service Manager and staff including Mr. Terry who drop you off to work and pick you up from work is friendly and pleasant as well. More

Evan is a great Asst. Service manager. I drove up to the dealership since it was close by a job site I have going on. Truck was going to be coming out of warranty soon. And I had a few conc I drove up to the dealership since it was close by a job site I have going on. Truck was going to be coming out of warranty soon. And I had a few concerns. Dealt with Evan the Asst Service Manager. Very easy to talk to him about what the truck was doing and we scheduled for me to drop it off the following week. Following week dropped it off. They check out my concerns and called me back with in a few hours. And was all done and ready for pick up. When I picked up the truck. They vacuumed out the truck and had it pulled up front before I arrived. Evan explained to me what was done with the truck and I was happy with it. Very easy process and enjoying. More

Very good, enjoyable. Very nice and excellent experience. Service person, Paula was very helpful and friendly and respectful, overall one of the best experiences I have had Very nice and excellent experience. Service person, Paula was very helpful and friendly and respectful, overall one of the best experiences I have had in a long time. More

No complaints Was immediately helped upon arrival. Truck was checked in for service. Waiting lounge was clean. Treated myself to bottle water and popcorn. Very nice Was immediately helped upon arrival. Truck was checked in for service. Waiting lounge was clean. Treated myself to bottle water and popcorn. Very nice, efficient and loved the courtesy wash! More

Wonderful & refreshing changes The new direction as a result of Beaver taking over was evident. The service manager was busy yet very polite at the same time. She went the extra mi The new direction as a result of Beaver taking over was evident. The service manager was busy yet very polite at the same time. She went the extra mile with assessing what the issue was and gave me the straight forward truth about how long it may take. I was prepared for the wait based on previous experiences and completely understood. There were even refreshments available that had been delivered for the customers! I really did appreciate the entire experience. More

Evan was great Evan the service writer took my truck in for a service and did an outstanding job! Really impressed with his dedication and desire to be the best. I Evan the service writer took my truck in for a service and did an outstanding job! Really impressed with his dedication and desire to be the best. I would highly recommend Evan and the service department above any other one in town. More

Rebranding at its finest My service with Paula was awesome. She kept me calm and updated. Definitely reassured my faith in the company. My car needed a complete new engine and My service with Paula was awesome. She kept me calm and updated. Definitely reassured my faith in the company. My car needed a complete new engine and I was nerve wrecked! They got me a rental to ensure I had a way to work and she did everything in a timely manner and was very personable. More

My Vehicle was Basically a Hostage Dropped truck off at 8:30am for an oil change and to have a dash panel reset into its casing. Called over seven times throughout the day trying to fin Dropped truck off at 8:30am for an oil change and to have a dash panel reset into its casing. Called over seven times throughout the day trying to find out how things were going/when I could pick my truck up. Every call was sent to voicemail... and I left multiple messages. Finally at about 6:10pm... P.M.! I called and got voicemail again, so I immediately called back so I could talk to the front desk again because I was going to tell her that I needed to talk to somebody, ANYBODY that was in the building. Before I could say anything more than my name, she put me on hold (she had been somewhat abrupt and unhelpful all day) and suddenly I had been transferred through to my service manager — whose voicemail I'd just gotten less than 3 minutes before (and all day). My service manager was extremely unapologetic and gave no reason why I hadn't been contacted when the service was finished or why my voicemails hadn't been returned. Thankfully I caught her before she went home for the day OR I WOULDN'T HAVE BEEN ABLE TO EVEN PICK UP MY VEHICLE! She sent my paperwork to the front desk and said to check out there. When I arrived the front desk manager was watching videos on her phone and didn't even notice me standing (literally) less than three feet from her until I quietly said, "Excuse me?" and even then as she check me out I felt very overlooked and unwanted. I am a female in my late 20's, but I look quite young — I have no idea if that has any bearing on these interactions... in any case, it shouldn't and when I had to suddenly get my battery replaced a week after my oil change appointment, I went to Coggin and they got me in earlier than my appointment and kept open lines of communication. I can't wait to work with them again. More