Beau Townsend Ford - Service Center

Beau Townsend Ford SERVICE was extremely helpful to me and my Wife. We are full time RVers that have been across the country over the past 7 years. I have had my F-350 Super Duty truck that has been pulli and my Wife. We are full time RVers that have been across the country over the past 7 years. I have had my F-350 Super Duty truck that has been pulling our 43’ Fifth wheel. We have had the engine light come on two time in 7 years, the first time a Ford service center come through for us in Colorado. Now we were at a campground in Dayton, Ohio for just a few days at the W.P. AFB Famcamp. Engine light came on and had just 3 days before having to head to another state. Called up Beau Townsend Ford service center and got a hold of diesel mechanic Michael Platfoot who got me in the next day when most other Ford service dealers did not want to help us. We were on a time crunch. Found out it was a sensor that they had in stock and that could have left us stranded on the side of the road. They got us in and back on the road. Beau Townsend Ford has done a great job helping us and would recommend them to anyone. Thank you, Beau Townsend Ford Service, and Thank you Michael Platfoot. More

If you purchase your vehicle from Beau, do not take it back for any type of warranty or recalls. Incompetence accurately characterizes the lack of service you'll receive. 1st schedule appointment for re back for any type of warranty or recalls. Incompetence accurately characterizes the lack of service you'll receive. 1st schedule appointment for recall; nothing was done to vehicle 2nd appointment; notified parts were not available and had to be ordered After 2nd appointment, service desk arranged loaner to be provided as a result of their mistake and unnecessary trips. 3rd appointment, wife shows up on time and a very rude service clerk denied her the loaner and is waiting for service with children I have bought numerous new vehicles from Beau and that will cease as a result of their very poor and rude service department to loyal customers. More

Had an 11 am appointment. Sat there for 5 hours for them to guess what was wrong with my car.Totally unprofessional and about as skilled as a lawn mower mechanic.Told me they c Sat there for 5 hours for them to guess what was wrong with my car.Totally unprofessional and about as skilled as a lawn mower mechanic.Told me they couldn’t tell if wheel bearings were bad because the tires were to loud to tell!The good old listen diagnostics!!!! More

Had my truck serviced there for check engine light. Spent $2800 and when I got the truck back it made it about 20 miles and light came back on. Took it back and they want another $500 + and they will not bac $2800 and when I got the truck back it made it about 20 miles and light came back on. Took it back and they want another $500 + and they will not back their work on getting the codes wrong and fixing the wrong thing. Then their salesman approached me about selling me a new vehicle for $8000 above sticker and would give me $7000 for my truck. This dealership is working some kind of racket to rip you off. More

First of all, I do not write reviews but my service experience was just unacceptable. My F150 has a chatter upon a cold start (a known issue with 3.5 EcoBoost Fords). I wrote on my drop off ticket to " experience was just unacceptable. My F150 has a chatter upon a cold start (a known issue with 3.5 EcoBoost Fords). I wrote on my drop off ticket to "check upon cold start". The service associate called and advised they would check it and after 2 calls to them, they finally admitted that they could not replicate the noise because a lot tech had already moved it. I asked for a rental since they would need to keep it longer and was advised they had none, due to the COVID issue. I proceeded to pickup my truck and when waiting on them to pull it around, I was presented with a 2019 F150 Ranch model (Not My Truck).I told the employee that it was not my truck and he said "OK" and walked away leaving it running. I finally had to go find someone, since everyone was leaving at 06:00 p.m. very promptly. This apparent supervisor was clearly upset and confused by this action. He stated, "Its a good thing I was still here". He offered me a weak apology before disappearing into the dealership. I went to Germain Ford and had a correct diagnosis and was issued a rental vehicle until my truck was completed. I recommend Germain Ford for any service related issues to all of you. More

Took my 2019 Ford F-150 into BT Ford as my rear taillight was filling up with water. Dan Danner was appointed as my service advisor and provided me with phenomenal service. He worked with the Ford corporatio was filling up with water. Dan Danner was appointed as my service advisor and provided me with phenomenal service. He worked with the Ford corporation to ensure that the issue was corrected under warranty and his attitude and helpfulness was second to none throughout the entire process. Thank you Dan for the exceptional service, and I will be sure to return to BT Ford for all my servicing needs. More

Worst Experience ever Where do I even begin... Bought a 15 Ford escape with 55,000 mile last summer. The first few months were fine. But about 6 months later, while trying Where do I even begin... Bought a 15 Ford escape with 55,000 mile last summer. The first few months were fine. But about 6 months later, while trying to drive on the highway we got stuck going 120mph+ without being able to slow down. Definitely a scary moment. Beau Townsend was able to tow the vehicle to the service department. AFTER A MONTH of them having our car they said we needed to replace the engine which you'd think with only 55,000 miles on it and their supposed 120 point inspection they would catch something, guess not. Luckily the warranty covered it and the tow. However, the first two weeks or so of them having our car we had to get a rental and thought we were covered under warranty. NOT!!! Our service guy Brian said we would get reimbursed but after 5 months still nothing. Even when I called the last time, the female receptionist for the service department told me to not hold my breath on getting reimbursed for my rental. Guess their warranty isn't as true as they say. After nearly a month and a half, we finally got our car back and it was in worse condition than before. The wheel bearing was bad, the battery was dead and the vehicle drove worse than before it broke down. Needless to say it was a death trap. So the next day after getting it back we traded it in to another dealership. Definitely would not recommend them to anyone especially their service department. You'll never get your car back, if you do it'll be in worse shape than before!!!! More

Charged for repair of manufacturer defect Certified Preowned f150 had a smell a short while after we bought it. Dealer cleaned it again. Smell came back. Found out the roof was leaking and hea Certified Preowned f150 had a smell a short while after we bought it. Dealer cleaned it again. Smell came back. Found out the roof was leaking and headliner was covered in water stains. Called service, they knew exactly what it was, a defect. Took it in for repair, they charged us $87 to fix it and didn’t replace or clean the headliner. I have left 2 voicemails and no returned calls to me. Service guy just said he understood and was sorry and walked away. We have never had such horrible customer service at a dealership. More

Beau Helps those in need I ask Jamie to help with repairs for a Handicapped students family who can't afford repairs and he didn't even hesitate, he said absolutely. We met th I ask Jamie to help with repairs for a Handicapped students family who can't afford repairs and he didn't even hesitate, he said absolutely. We met there and he had his lead tech meet the family and he took the van for the repairs needed. That is what i call a Christmas miracle. Not only has Beau Townsend been my Ford dealership for 20+years but they are like family to me. Thank you Jamie And to all of the very caring professionals at Beau Your the Best. Merry Christmas to you all. More