Beau Townsend Ford - Service Center

Let me start by saying that I am an Army trained mechanic in the Army Reserve, a full time civilian heavy equipment mechanic at Wright Patterson AFB, I also worked as a tech for pep boys auto in 07-08 with t in the Army Reserve, a full time civilian heavy equipment mechanic at Wright Patterson AFB, I also worked as a tech for pep boys auto in 07-08 with that being said. I traded a car with no mechanical problems because my needs had changed and bought a truck (08 F150 FX4 super crew) for $26,000 + $1200 on an actual FORD extended warranty and was assured it was a good reliable vehicle by a very friendly sales staff and within one week had 3 issues with it, one of which could lead to a catastrophic drive train failure, and all 3 of my problems should have been found if they actually did the vehicle inspection they said they done. problem number 1. a faulty 4X4 engagement solenoid, that was causing my 4x4hi indicator light to flash when i switched back and fourth from 2hi to 4hi. this problem was caused by a vacuum leak under the hood leading to the solenoid. that issue was fixed under warranty no problem : ) problem number 2. 3 days after buying the truck i'm on the highway going to work and the ABS trouble light illuminates. after i get to work i shut the ignition off, restart the engine and the light goes out. on the way home it comes back on. that later turned out to be a bad front wheel bearing tripping the ABS sensor. The salesman informed me before i bought the truck that they had put new tires on it. At most service center it is standard practice to check wheel bearings, suspension and steering components every time a vehicle goes on a lift, (those parts commonly wear out and they're easy to make money on due to safety concerns) as if that wasn't enough one would think that front wheel bearings would be part of a vehicle inspection at a major new car dealer prior to selling one. Anyway way that was fixed under warranty : ) problem number 3. (the big one). Going down the highway and i press slightly on the gas and as it the transmission down shifts the entire truck shakes violently like i hit a rumble strip., after driving another twenty miles home I had pin pointed the problem enough that i could trigger it on demand, and i knew what it was. the problem was the torque converter shuttering on lockup. When the service advisor called me and told me that the first 2 problems had been fixed i was very happy and he said they had done a fluid and filter change on the tranny. this is a good start to the issue but i knew it would not fix it because transmission fluid won't fix mechanical damage, however since i dont work on cars a said ok great maybe they know something i dont and picked up my truck. Three blocks down the road u had to turn around and take it back because the shuttering problem was still very present. upon returning to Beau Townsend i asked the service advisor to go on a short ride with me so i could show him the problem was still there and he did. after showing him how to trigger the issue I left for the second time in a courtesy car. the next day (ten days after buying) they call back and say my truck is ready and when i ask what they did he said he spoke with the service manager and the tech working on it and they acknowledged there was a torque converter problem, but instead of replacing it they decided to put a friction modifying additive in it (yet another LIQUID fix for a MECHANICAL problem) a friction modifier is a heat activated anti-wear (not miracle repair) agent that bonds to metal and forms a super slick coating to reduce metal to metal friction basically what it does is hide the symptoms of wear, and in my case eliminate torque shutter by forming a cushion like layer of lube on everything it touches but the root problem still remains, I explained to them that I knew what a friction modifier was and that i knew it was a band aid on a bullet wound, not a real fix because there’s no way it will repair worn parts (it only helps prevent future wear), and i explained i travel alot and i would be towing an 18ft trailer and i could not afford to get stranded, Derek the service advisor said he understood my issue, and anyway to my displeasure i was asked to take it and drive it for a couple weeks to see if the modifier would help and if not then they would replace my torque converter. This to me is like a middle finger in the face since i knew, and they know i knew it would not fix the problem. when i asked Derek if they were gona come rescue me and my trailer when their bad business practices leave me stranded by the side of the road 4hrs from home, another service advisor butted in and said no but you did buy a roadside assistance plan with your warranty.........................................right now i am driving a $26,000 ticking time bomb waiting to get stranded because i paid $1200 for a FORD warranty that Beau Townsend is taking short cuts on their promise because they even though they sold me a $26,000 lemon they don’t want to give me a free torque converter, and IF my warranty expires before it goes i will have to pay another $1000 to fix something they refused to replace that was covered by my $1200 warranty More

WOW!!!!!!! I am so impressed with Beau Townsend Ford!!! The entire experience was awesome, beginning with Bobby Sparks in the service department. My 6 year old Nissan needed a major repair on the air condi The entire experience was awesome, beginning with Bobby Sparks in the service department. My 6 year old Nissan needed a major repair on the air conditioner and Bobby suggested I might want to look at a NEW car!! Great interest rates right now, great deals and I could become a NEW FORD owner!! He refered me to Mark Lindenhauer in Sales, who was incredibly thorough, patient and helpful as I walked through the process of selecting my car. Ken Emrick in Finance so efficiently processed all the paperwork for my loan and even called me yesterday to let me know he was able to secure a rebate on my GAP insurance from the Nissan. I also received a wonderful follow-up phone call from Justin Jacobs offering any support I might need on my new sync system. VERY personal touches from the entire staff I dealt with. Larry Taylor even stopped to greet us and make sure we were well taken care of. I am proud to now be a FORD owner and so glad Beau Townsend Ford is close to my home. I will certainly recommend them to any and all!!!! Thank you Beau Townsend Ford for your fantastic, exceptional and personal customer service!!!!!!!!!!!!! More

j gibson very friendly and professonal.he worked out a deal that i thought couldn't be done.was there to have work on my car and left with a truck that i really needed. this was the 3rd car car that i bou deal that i thought couldn't be done.was there to have work on my car and left with a truck that i really needed. this was the 3rd car car that i bought off the lot.thank you j gibson and Larry Taylor. Melvin Roe More

We purchased our new Lincoln Town Car from another dealership three hours from our home. The A/C did not seem to be working correctly. We call Beau Townsend and were given an appointment promptly dealership three hours from our home. The A/C did not seem to be working correctly. We call Beau Townsend and were given an appointment promptly...no questions about where the car was purchased, etc. They were ready to service the car when we arrived at the appointment time. Eugene was courteous and listened to our problems. The wait was very reasonable and the waiting area comfortable. Gene explained what appeared to be the problem and they had taken action to correct. We were asked to return for a follow up in three weeks to insure there were no leaks in the A/C line. We did that today and received the same great service. I would recommend Beau Townsend to friends. Gene and everyone we dealt with were very nice. More

We always take our car and truck here for service. They do a great job. They are friendly, courteous, efficient and get the job done in a timely manner. Today we had an urgent need as our brakes were exper do a great job. They are friendly, courteous, efficient and get the job done in a timely manner. Today we had an urgent need as our brakes were experiencing a problem that came on with no warning while we were driving this morning. They got us in right away, quickly found the problem and had us back on our way in about 4 hours. Since we live nearly 30 miles from the dealership and only one of us is able to drive they even gave us a loaner car so we could finish our errands and have lunch. There are other dealerships closer to us, but Beau Townsend has the best service and we would never take our vehicles anywhere else. More

Were able to get me in and out in a timely manner and offered a Ford Finance to help me with my payment. Thank you for your great service. offered a Ford Finance to help me with my payment. Thank you for your great service. More

Always have had a very successful experience with your service department. Jack has always taken care of me and has done so in a very quality and thorough manner. I am planning to buy new all season tire service department. Jack has always taken care of me and has done so in a very quality and thorough manner. I am planning to buy new all season tires for my Flex from BT thru Jack as your prices are better than Tire Rack and far less hassle. Also bought my Flex as well and as F350 from Mike Turner and was absolutely great in every wasy! Thanks to both of them. More

Went in for a scheduled oil change. The service tech who greeted us when we pulled in didn't even say "hello", didn't look at us, and asked do you have an appointment? He could care less if we were there o greeted us when we pulled in didn't even say "hello", didn't look at us, and asked do you have an appointment? He could care less if we were there or not. The girl who checked us out was friendly, and acted like she would want us to return. More

Bobbie and your service department has always bent over backwards to perform necessary services on my vehicle for over five years!!!!! J.R Rash has always assisted us in picking out a vehicle that really s backwards to perform necessary services on my vehicle for over five years!!!!! J.R Rash has always assisted us in picking out a vehicle that really served our needs !!!! More

We purchased our 1st Lincoln from Beau Townsend, 2011 MKX. We have had problems with the sync system & usb from day one and at times our back up camera will be so fuzzy you can not see what is behind the MKX. We have had problems with the sync system & usb from day one and at times our back up camera will be so fuzzy you can not see what is behind the vehicle. We have taken it in 4 times for this issue and it is the same no improvements. Our sync system is extremely noisey so much so the person on the other end can not hear / understand what you are saying. We are being told this is "within the normal limits" for this vehicle. We wanted to see if all MKX's sounded the same so we drove several off the lot at Beau Townsend they do not have this extreme noise. We even called Jamie from the MKX's which he agreed they did not have the extreme wind noise we have. We also called Jamie after our sync system was supposedly fixed, he could not hear us when we used it so had to call him back NOT using the sync system - how can they say this is normal ? We are unable to use our sync system at this point. After 2nd time taking the vehicle in for this problem we were told by Jamie 'we will make this right". those were just words. This is not true, they have not made this right and now are saying this is "normal" for this vehicle. At this time we are exploring other avenues to get this resolved. We purchased a new vehicle and expect all the options we paid for to work. This has been a very unpleasant experience and would have never thought we would have to be dealing with this on our own. More