Beau Townsend Ford - Service Center

The mobile service is a fantastic option, super convenient, the crew was very nice and helpful! convenient, the crew was very nice and helpful! More

Everything was fixed and we picked up car within 2 days. Everyone has been very helpful. Everyone has been very helpful. More

Had the distinct displeasure of talking to Svc Mgr, Angel. If only her demeanor was as Heavenly as her name. One of the top 3 nastiest people I've ever dealt with. I'm in my mid-60s. I had a few ite Angel. If only her demeanor was as Heavenly as her name. One of the top 3 nastiest people I've ever dealt with. I'm in my mid-60s. I had a few items to check. I sent a letter in advance by email to Angel to make my needs clear. It seems that really made her angry. One item is, I'm getting 9.14 MPG below Ford's advertised fuel economy rating. I sent her all the data from my last 11 tankfuls. I was advised by Katelyn to do that. 1st thing Angel said was, she was looking at the stats on 'Ford Pass', and my car was reporting over 51,000 miles. She accused me of not getting service for over 25,000 miles. She said an air filter wouldn't last that long. That was what was causing my poor mileage. I told her that was incorrect. I had only put about 5,000 miles on the car since the service at her place. I told her that the car only had a little over 31,000 miles on it. Angel blamed the mistake on her computer. It sounded to me like she was looking at the wrong account. She probably had more than one tab open. She made several other accusations. Conditions that cause poor mileage were actually all listed by me, in my letter to her. I don't know why she felt the need to tell me what I had already written to her. At one point, she stated that she had been in the business for 25 years. She was really talking down to me. Something you never do in the service industry. I said something like, "Just so you know, I was ASE certified in about 1980." She said, "I don't see how that's 'revelant'". Of course, she meant "relevant". People tend to make mistakes like that when heightened. I answered, "Isn't it just as relevant as you bringing up your 25 years?" She questioned if my new tires were adequate for my model. I told her since the tires have been on the car, the mileage actually improved by 5 MPG. She just kept digging the hole she made for herself. She pointed out in my letter, that I didn't appreciate an almost $600 estimate, as the items I needed looked at were pretty insignificant. Except for the mileage. I needed the windshield wipers set back to the factory position. They are resting up on the windshield. They should be tucked in. Another item is, I've no idea how much life was left on my brake pads. I just wanted a brake inspection. Basically, I purchased the extended warranty from a nice gentleman in the BT sales dept. They charged me plenty for a pre-coverage inspection. The warranty was about $3,111. I paid in full with my debit card. He told me that whenever I had any concerns, bring the car in or call for valet service and my deductible would be $100 per visit. I assumed that would be the case. My Ford dealer in AZ has been doing it exactly that way for several years with my other car. Angel was charging me a min of $165 for every issue that I listed. These were "1st hour charges." I shudder to think what a 2nd hour costs. I said that seemed exorbitant and not what I was told when I purchased my warranty. She assured me that they had shopped area competitors and her rates were, "definitely the cheapest." I told her that there was a shop in my neighborhood that I believe would do a brake inspection for $40. She said, "Well, why don't we cancel your appointment for tomorrow and you can go do that." The call had gotten worse with every second that ticked off. I told her, because she was an 'a$$hole', I would move my service to another dealer altogether. BT Ford is not cheaper than Germaine Ford, my new choice. I went to Midas and had my brakes inspected. It was to cost $24.99. It was done in 20 minutes and they said it would be no charge. No problems. Plenty of pad life remaining. Angel hung up after saying, "I recorded this call so, we'll see who the a$$hole is. (It's still her, by the way 🤣). How bizarre. For what reason did she record the call? Did she make the call, expecting confrontation? I was fine. She brought the negativity. Stay away! More

Excellent service work and easy process. I will definitely be back in the future. Beau Townsend Ford/Lincoln is a great place to do business! I will definitely be back in the future. Beau Townsend Ford/Lincoln is a great place to do business! More

They were not able to fix the problem - and we are trying to get this issue resolved before the car goes out of warranty. It has been 3 weeks and the service manager still has not returned my phone call, I h to get this issue resolved before the car goes out of warranty. It has been 3 weeks and the service manager still has not returned my phone call, I have called back a couple times. One time the service manager was on lunch the other time in the bathroom. More

Steve was super informative and very helpful Kept in touch through the whole process and very through He’s very friendly and professional touch through the whole process and very through He’s very friendly and professional More

Always informative and honest. Will call and let you know what if any issues arise. Will call and let you know what if any issues arise. More

The representatives treated me respectfully and listened attentively to my explanation of the problem. The waiting room and public restroom areas were clean. I was given access to refreshments. The workers attentively to my explanation of the problem. The waiting room and public restroom areas were clean. I was given access to refreshments. The workers seemed to do a thorough inspection of my vehicle. I was told what they looked for, what they did and did not find. I was given a summary for my future reference. I was made to feel welcome and appreciated. More

After picking up my vehicle I noticed the following weekend that my windshield wipers switch no longer works. Unfortunately, that discovery happened during a rainstorm. I'm able to wash my windshield, weekend that my windshield wipers switch no longer works. Unfortunately, that discovery happened during a rainstorm. I'm able to wash my windshield, but the wipers no longer detect rain fall or come on with the switch. Something got disconnected when the recall items were fixed. More

Good service from the scheduling of the appointment, arrival at dealership for service, updates during wait and final return of vehicle. I was always kept informed during the service process. arrival at dealership for service, updates during wait and final return of vehicle. I was always kept informed during the service process. More