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Beau Townsend Ford - Service Center

Vandalia, OH

4.4
221 Reviews
Call Service Center (937) 898-5841

221 Reviews of Beau Townsend Ford - Service Center

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June 13, 2024

Staff at Beau Townsend took great care of me for my oil change, basic care, and recall. It was easy to schedule and they went above and beyond to bring my vehicle back to me during my work day! More

by MEGAN REISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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June 13, 2024

Beth did a wonderful job informing of the problems with my car. She is very easy to work with and talk to. More

by GHOBBS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
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Jun 14, 2024 -

Beau Townsend Ford responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that Beth did a wonderful job informing you about the problems with your car. Beth is indeed a valued member of our team, and it's great to know that she made the process easy and comfortable for you. Your kind words are much appreciated and will be shared with her. If there is anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

June 13, 2024

Staff friendly but updates were sporadic. Most information came via text rather than phone call. More

by PSRADER798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla in service
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June 13, 2024

Attitude from girl when scheduling service for a recall on my vehicle when I responded to her question "Did you buy your car from here?" I told her no, it's a Ford recall on my Ford vehicle. Her attitude c More

by BRIDGETNKING1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 14, 2024 -

Beau Townsend Ford responded

Thank you for taking the time to share your feedback. We sincerely apologize for the attitude you experienced when scheduling your recall service. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We will address this with our team to ensure better communication and courtesy in the future. We are pleased to hear that your drop-off and pickup experiences were smooth. However, we regret that we were unable to provide the complimentary car wash due to the volume of cars ahead of yours. Your understanding is greatly appreciated, and we will strive to improve our service efficiency. Thank you for your patience and for giving us the opportunity to service your vehicle. We are glad that, despite a few bumps, you are overall happy with our service. If there is anything more we can do to assist you, please don't hesitate to reach out.

June 13, 2024

Quality dealership with quality service department. Very happy as always. Quality from ownership down. Highly recommend. More

by ljduren2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris York
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Davell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Beau Townsend Ford responded

Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you are very happy with the quality of our dealership and service department. Our team strives to provide excellent service from top to bottom, and it's rewarding to know that our efforts have made a positive impact on your experience. Your recommendation means a lot to us. We appreciate your continued trust and support and look forward to serving you again in the future. If there’s anything more we can do for you, please don’t hesitate to reach out.

June 12, 2024

Always great service and quality workmanship. Employees are always courteous and professional. Would highly recommend More

by stew1416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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June 12, 2024

Friendly staff. Quick in and out time, even on a Friday afternoon. Truck was returned cleaned and in great condition. More

by RICHARDGWOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Wolf
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June 12, 2024

They did a great job on my car and delivered it to me when completed. More

by carigrill09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan from service
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June 10, 2024

Always prompt, efficient, and great personality of employees. I recommend BTF to friends all of the time!! More

by Allenbaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
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June 10, 2024

Breezed in without an appointment on a Saturday morning, and had "the works" completed in about 1.5 hrs. Very professional service in a dynamic environment. More

by JPSIGNSTUDIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Mcconnaughe
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