Beau Townsend Ford - Service Center

Very friendly and pleasant to work with too! Service Manager, Katelyn Hoover treated me with respect. Service Manager, Katelyn Hoover treated me with respect. More

The tech was friendly and professional. He explained everything very well and gave me the best options for fixing my issues. He explained everything very well and gave me the best options for fixing my issues. More

Impressed with the customer service representatives. They were engaged and astute regarding my truck and track history. They were engaged and astute regarding my truck and track history. More

Everyone I came in contact with at the dealership were friendly and efficient. Kudos to Kaitlyn, the service advisor, and Gary, the courtesy driver. friendly and efficient. Kudos to Kaitlyn, the service advisor, and Gary, the courtesy driver. More

Thee Best! bought our first new car there in 1988. then i bought my f150 right off the showroom floor in 2007. still have that beautiful truck and only has 87,0 bought our first new car there in 1988. then i bought my f150 right off the showroom floor in 2007. still have that beautiful truck and only has 87,000 miles on it now. maybe 88,000. then we bought our 2012 fusion there too. Great service great people very helpful. Wonderful service department wonderful parts department. I have nothing bad to say about Beau Townsend Ford, other than that’s my go to place for everything. More

I purchased my truck from this dealership and have used their service department for 20 years. This was the first bad experience. I had just had my transmission fluid and filter serviced during my last s their service department for 20 years. This was the first bad experience. I had just had my transmission fluid and filter serviced during my last service. I had noticed some fluid on my driveway and checked under the vehicle. The transmission fluid was leaking all around the pan. So, when it was due for the 5000 mile Works Package service, I scheduled it with the dealership and told them about the transmission leak. When I checked in, I reminded them of the transmission leak and they took my truck back for service. When the service manager returned, she told me that the technician said the engine was leaking oil but did not say anything about the transmission fluid leak. I said I was shocked and asked about the transmission fluid leak. I explained I had checked under the vehicle and there was no oil leak but that there was fluid all around the transmission pan, I reminded her that I had said all this when I checked in my vehicle. She went back and checked with the technician. When she returned, she said that the technician had typed in the wrong thing and that it was indeed the transmission fluid leaking. (Suspicious.) I then needed to schedule another service appointment to get that fixed. (Frustrating.) More

I hate that they made me bring car in just to tell me they don't have the part and no idea when they will AND I have to drive around without piece on my car until who knows when. Also not sure other issu they don't have the part and no idea when they will AND I have to drive around without piece on my car until who knows when. Also not sure other issue was even resolved. Tech called and asked if I wanted a complimentary car wash, picked car up and zero car wash so I don't think a single thing was done but time wasted. More

Nice folks. Have done business with them for many years. Nothing else to say! Bye! Have done business with them for many years. Nothing else to say! Bye! More

This dealership is a friend. I know I am responsible for my mistakes, you too. I know I am responsible for my mistakes, you too. More

Great experience working with Katelyn Hoover. She explained every process throughly during the time our vehicle was being examined. She explained every process throughly during the time our vehicle was being examined. More