Beau Townsend Ford

During internet research, I loved the Ford Fusion's aggressive new look. I was leaning away from the Fusion, however, due to the higher price and lower fuel mileage compared to the Nissan Altima, Hond aggressive new look. I was leaning away from the Fusion, however, due to the higher price and lower fuel mileage compared to the Nissan Altima, Honda Accord, and Mazda 6. I decided to visit Beau Townsend since they had both Ford and Nissan vehicles available, so I could compare the Altima and the Fusion in person. Justin Jacobs assisted me in my comparison of the two vehicles. Justin exhibited robust knowledge of both vehicles, a friendly and helpful--yet not pushy--demeanor, and efficient response time in arranging a test drive of each vehicle. Without Justin's knowledge, demeanor, and efficiency, I likely would not have made a purchase that day. Once I took the test drive of the Fusion, the car sold itself. I was possibly ready to walk away from the Fusion's great looks on account of the price and fuel mileage, but I could not walk away from the combination of the looks and incredible performance. Justin negotiated well over the Fusion's sale price and the trade-in value of my 2007 Chevrolet Tahoe. He remained respectful throughout the negotiation, while maintaining good bearing from a business standpoint. J.R. Rash was very courteous in congratulating me on my new purchase, and Kevin Berger performed the financial transaction quickly and efficiently. The staff at Beau Townsend that handled this transaction were great. As a result, I purchased my first Ford product, having only ever owned a General Motors vehicle. I feel confident that I will purchase many more Fords due to the product and this purchasing experience. Well done. More

I went to the dealership to have some work done on my old car (Chevy Cobalt), but then got "Hooked" on a new Ruby Red Focus............and as they say, "The rest is history." Jamie and J.R. were just terrif car (Chevy Cobalt), but then got "Hooked" on a new Ruby Red Focus............and as they say, "The rest is history." Jamie and J.R. were just terrific, and Tim Peffley did a great job. If I were to have one complaint at all about my experience, it would be that the deal was Sooooo good and the buying experience so easy, I really had no choice except to take that Ruby Red beauty home with me. I do love my new car, and I believe you have me as a long term customer......thanks so much. Rick Lockwood P.S. I don't know the young man's name that took my plates off my old car to put them on the new one, but he came up to me in the showroom and asked me if the "Purple Heart" plates were mine. When I told him yes, he shook my hand and thanked me for my service, and that, as an old VietNam veteran, is something that doesn't happen too often. If you can, please let him know how much I appreciated his gesture, and I won't forget it. More

Everyone was very friendly, great service. Salesperson listened to me and worked with me, and was very helpful, friendly and down to earth. It was by far my easiest dealing with a car dealer. I would defi listened to me and worked with me, and was very helpful, friendly and down to earth. It was by far my easiest dealing with a car dealer. I would definitely recommend this dealership and will go back in the future. More

Justin was absolutely great to work with. Very positive experience. I will recommended him and Beau Townsend to my friends. I love my new truck. experience. I will recommended him and Beau Townsend to my friends. I love my new truck. More

Customer service, quality of work, friendliness, overall experience was great. The only negative about the sale was that not all of the staff are aware of Ford Motor's purchasing incentives. For example, I experience was great. The only negative about the sale was that not all of the staff are aware of Ford Motor's purchasing incentives. For example, I am a part time student at Sinclair Community College and was not aware of the $500.00 Student Bonus until after I purchased my vehicle. I contacted Johnny to work out getting the 500.00 Student Bonus that I believe is owed to me. More

Very friendly sales associates! Helpful, patient, and thorough. I will definitely send my friends your way! Extremely satisfied in all aspects of my new car purchase! thorough. I will definitely send my friends your way! Extremely satisfied in all aspects of my new car purchase! More

Don't have one single complaint. It was my first brand new car and everybody made it an amazing experience. I can t say enough about your staff brand new car and everybody made it an amazing experience. I can t say enough about your staff More

Excellent service! Will definitely recommend! Mike is very knowledgable and extremely helpful. He helped us get exactly what we wanted. I am sure we will be repeat customers. very knowledgable and extremely helpful. He helped us get exactly what we wanted. I am sure we will be repeat customers. More

I have dealt with a few different dealerships over the years and this time with George and Chris at Beau Townsend Ford was a most pleasant surprise! Very kind,calm and explained everything that I needed t years and this time with George and Chris at Beau Townsend Ford was a most pleasant surprise! Very kind,calm and explained everything that I needed to know about buying a vehicle from them. I never felt uncomfortable at all and was never made to feel like I wasn`t an important customer. I was and still am left with feeling my choice to go there was the best choice I could have ever made. I so much appreciate everything they did! I will no doubt never go any place else for my vehicle needs. Thank you! Bonnie-Jean Seaver More

After having my vehicle serviced at Beau Townsend this last time, we had an issue that was very upsetting. After speaking with the service manage and voicing our displeasure, he worked hard to fix the pro last time, we had an issue that was very upsetting. After speaking with the service manage and voicing our displeasure, he worked hard to fix the problem and handled the issue in a very professional manner. Thanks to his help I will continue to have my vehicle serviced here as i have for the past four years. More