Beau Townsend Ford

I am a very satisfied customer. The sales person was very knowledgeable, patient and professional. The person I signed contracts and forms with was even helpful in finding me ways to save. This is the very knowledgeable, patient and professional. The person I signed contracts and forms with was even helpful in finding me ways to save. This is the third vehicle my household has purchased/leased from this dealership and will continue to do business with in the future as well as reccomend to friends and family. More

Squire was friendly and knowledgeable. I knew what I wanted when I came in so all I needed was sales man. Squire was not pushy and helped us with any questions we had. Once we got to the purchase pha wanted when I came in so all I needed was sales man. Squire was not pushy and helped us with any questions we had. Once we got to the purchase phase Chris knew everything there was to know about financing and the WARRANTY informaton. You've got two great employees!!! More

honestly we went in to find out about a recall on our 1999 Ford Windstar van. I saw the Pacifica on the lot and asked my boyfriend if we should look at it. after bringing back my Cruze to the lot we talk 1999 Ford Windstar van. I saw the Pacifica on the lot and asked my boyfriend if we should look at it. after bringing back my Cruze to the lot we talked numbers and could not them to work for us so we left to go to dinner. as we pulled in the restaurant Johnny called us and asked us to come back to the lot to reevaluate the Cruze Jaime looked at my car and said to make the deal for an even trade. My family and I are so thankful. and will be back to find out what we can about our windstar which might not be safe to drive. More

ATTENTION: ATTENTION: ATTENTION: Mr. larry Taylor I purchased a Ford F150 FX4 on January 28 2013 from Beau Townsend Ford in Vandalia Ohio. today’s date is august 9 2013. It is the biggest financial mistake I have ever made, and it is the worst vehicle I have ever owned. I am now known as the guy with the silver F150 and every interaction with them has been a negative one. I have to drive 30 min to report a problem with my truck because when I call beau Townsend they say “can we call you back” sometimes they do and sometimes they don’t. On day one the problems started. February 5th 2013 7 days after buying this truck myself ( to validate my knowledge, I served ten years in the military 6 were spent as a mechanic) and a friend who is ASE certified did a thorough inspection on it and figured out buying this is a bad decision and it was not in the kind of condition I was promised. On February 7 2013, 9 days after buying this truck I had to take it in for a multitude of problems. A fault in the 4x4 system, the transmission had a violent shutter at high speed as if hitting a rumble strip that shook the whole truck, an ABS warning light, inoperable fog lights, a bad wheel bearing, and a faulty turn signal switch (all of this was within 8 days of purchase). The transmission issue was not fixed; all they did was change the fluids, run out a half a tank of gas then tell me to go drive it to see if it gets better. Then they made sure to ask if the rental I returned had a full tank. After this I went to sales and spoke with Jason (the sales manager who assured me on the night I bought it, that this was a good truck and that the F150 is why Ford has dominated the truck market for 40 years) and I asked him about doing a buy back and he laughed and said we don’t do buy backs. I even told him I’d buy another one off their lot, but I didn’t want this one. He said NO And explained that its because they wouldn’t be able to recoup the money that was spent on taxes and fees (some 6k worth) or the 2k that was rolled over from my trade in, so that’s 8k they can’t recover. Then said if you want to roll over 8k to another vehicle I would be more than happy to help. So basically it’s ok for me to eat an 8k loss on a bad vehicle they kinda pushed me into but it isn’t ok for this HUGE dealership to do it when they sold it to me and said “it’s in great shape, we’ve put it through a 100+ point inspection” with a big smile. I even told him I would roll over the 2k and he said “no, we can’t take a loss on it. we would be out of business if we did that kind of stuff” but we can help by fixing the one you bought, OR by all means we could just do what most dealers would do and just tell you your outa luck. On a side note Mr. kevin Berger convinced me that because I owed 24k (book) on my car that I had to roll over 2k so they have room to sell it because they can’t sell it for more than it’s worth, I told them to find an 08 Mitsubishi Lancer Evolution GSR for book (they are rare and always sell for more). The he looked online and the only one within a 50 mile radius of Dayton Ohio was the same year with double the mileage for 27k. Still he said “legally I cannot sell it for more than book” so I thought about it, and I really needed a truck so conflicted said ok, and when I returned on February 7th to have this truck worked on they had a price tag on it for (guess what!) $27,900 and when I went in to talk to someone about it, the place was full of people who kept passing the buck till finally one of them said “the guy you need to see is on vacation”. How convenient right? On February 8 2013 I returned to beau Townsend over the transmission issue that was not fixed and when I dropped it off I told them the problem was in the torque converter, its locking up hard on downshift and shaking the truck and I asked them not to use a friction modifier in it. A friction modifier is a super slick dose of specialized lube that use to be made of whale blubber and is commonly added to transmissions to mask such an issue that stems from mechanical wear, however does nothing to actually repair the problem, and eventually (after your warranty expires) your drive train fails and leaves you stranded. When I got the invoice back it said “friction modifier added” and when I asked about it they said “just drive it, see if it helps”. I bought a ford extended warranty for $1200 and I didn’t buy it to “see if it helps” so I asked them what happens if it don’t and I get stranded with an 18 foot trailer in another state? I was told “you bought road side assistance with your warranty” and I said what about my trailer and they said “the towing company will sort that out” (what a way to pass the buck huh? I’m starting to see a trend here). A few days later I filed a complaint with Ford Corporate Div, and I went to dealerrater.com which is an independent company that leaves reviews on dealer sites that the dealer cannot remove, and I left a review on their web site detailing how this happened within 9 days of buying it and they used the o’l band aid on a bullet wound method to fix it, What a great use of the warranty I bought. Since they can’t just delete the review, one of the sales managers Mr. J.R. Rash called and said “Is it still doing it?” I said yes, but of course it’s getting better because the friction modifier is starting to mask the problem, and he said “we don’t like negative reviews (of course lol they can’t delete them) so when can you bring your truck in. I took it in the next day and also complained about a loud audible knocking sound coming from the bottom of the motor. two weeks later on February 21 2013 its finally (reluctantly by the dealer) fixed on the third try with a torque converter the sales department says they bought (So are they telling me they are so nice they didn’t use the warranty?) anyway, I arrived later in the day to pick it up and It’s from this moment on that I became known as “the guy with the silver truck” that people whisper about when I walk in the door. They said it was fixed but when I asked about the engine knock they said its normal. What? This didn’t sound right that Ford makes trucks with engines that “normally” knock. I’ve known a lot of people with F150s and never heard one knock, but they said drive it and if it gets worse bring it in (starting to see yet another trend here, I think they say that when there’s no one to pass the buck to). On April 4 2013 it developed a loud popping noise on acceleration I called and made an appointment to drop it off and when I got there the service advisor went on a road test with me to verify the noise is abnormal and when I left I made sure I told them the engine still knocks. They called me a couple days later n said its ready the problem was in the driveshaft. I arrived to pick it up and the invoice said “greased drive shaft”. They seriously just used another liquid solution to attempt to fix another mechanical fault. I knew I’d be back but I took it anyway after I got home my wife said “did they look at the motor?” and when I double checked the invoice there was nothing on it related to an engine problem so I called, and made a complaint to Beau townsend and was suppose to get a call back but I never did, so I called Ford Corporate div again and Filed a complaint then asked about the engine knock and was told that Ford engines do NOT “normally” knock and they said to drop it off at the dealer and Ford Corporate Div would supervise the service process to ensure quality service. couple days later I talked to the service manager Mr. Steve Black, and I told him the drive shaft was not repaired and now it’s more of a clunk than a pop and I can feel it in the floor board but it don’t do it all the time, and the engine still knocks and I told him I had complained about it twice before but nothing was done and I was told it was normal, and he said bring it back in. I told him I wanted to drive it for a while so the problems get worse, that way when I bring it in the problem will be more apparent and it will be easier to diagnose it properly, at this point I have had it for 2 months and I had put more miles on their rentals than I had my own truck, so honestly I was tired of going up there all the time and just want to drive MY truck for at least a couple weeks. Mr. Black said ok. On July 6 2013 four and a half months after purchasing this mistake Ford calls a Truck I dropped it off to Mr. Steve Black personally. He went on a road test with me to verify the issues and said we will take care of it. About a week later I get a call from Mr. Black who asked if I had stopped by and took the radio out of my truck? I said no the radio doesn’t come out and he said ok we have a burglary let me call the police. An hour later an officer from the Vandalia police dept calls me and says they are taking a report on my truck and wanted to know if I had been informed of what happened, I told him yes and asked how bad the damage was and he said there is none, no damage to the doors, windows, or locks, It almost looks like the doors were left unlocked, then he said beau Townsend has security cameras on the bldg and they were going to look at the footage and see if they see anything. Then I called Steve back and asked about replacing it and he said we will take care of you. A week or so later I called Steve and asked about the cameras and he said “the truck was parked just out of view”. I thought to myself that seemed kinda funny that it was parked just out of camera shot with the doors unlocked, then when I went to look at it, it wasn’t even behind the ford bldg, it was about 40 yards behind the Nissan bldg; of course the camera didn’t see anything. 3 weeks later a total of 34 days after I dropped it off they called to say it was ready. When I asked about the radio the service advisor said “I don’t know what’s going on with that” you have to talk to Steve, he forwards me to Steve who says their insurance doesn’t cover theft so you have to call your insurance company. I said wait if I claim it my premiums will go up I’ve already talked to them about it, then I asked “if I do that will you guys pay my deductible and he said “no it’s not our responsibility”and we got off the phone. After stewing over it I called back and told him this is morally wrong, and asked him what should I do? How would you handle this if it was you and I had your car in my possession and it got broke into and I said here you go sorry about your luck? He said “I know it’s not right but it’s not my decision (….there’s the o’l buck pass…). I asked ok well whose decision is it and he gave me a name I can’t recall but I called him and this gentleman said he didn’t know what I was talking about. He said “Steve don’t work for me” and said you need to call and ask for Mr. Joey Beckett. So I did and guess what? Mr. Joey Beckett didn’t even know that a vehicle had been broken into, hadn’t even heard a rumor! Nor did he tell Mr. Steve Black to tell me they were not going to help me replace my radio. Knowing he didn’t know anything of the situation I calmed down and explained everything and then I asked if I would have questions to answer if I brought their rental back without a radio, his reply was “certainly” , so then I asked why is it ok for you guys to do it to me? I think I may have also mentioned the idea of filing a police report against the dealership, and he said let me talk to my staff and I will call you back. He called back a day later and said he talked to his staff mainly Steve and that he verified my story almost word for word, and said that he would authorize a check to replace my radio. Finally! Someone who gives a crap about doing something right. On July 9 2013 I picked up my truck with a new motor and a check to replace my radio. I thought everything was good until I got home and looked at the invoice and where the drive shaft clunk was annotated it said “greased drive shaft”. Within a week it started doing it again, so I called on Tuesday July 16 2013 and was told that greasing the drive shaft is THE fix for that problem and there’s nothing else they can do, Ford doesn’t offer a permanent solution for it, some trucks do it some trucks don’t, when it starts just bring it in and we’ll do it again. So I took it in and their service advisor got a technician who said we can put a drive shaft in and “see if it helps”. So they said we will order one, just keep driving it till it comes in and I left. Today is Friday August 9 2013 and the drive shaft has not yet been replaced and this morning I got in and went to the gas station and this $30,466.94 mistake they sold me has developed another mechanical issue. When you drive it down the road it makes a constant tapping sound that reminds me of a pen being tapped against a desk and the faster I go the louder it gets. I called and they said it could have something to do with the driveshaft (that may not fix the other problem I have) and to drive it till it gets here. I called Ford corporate one more time to fallow up with them that my vehicle still has not been fixed and told the woman I spoke with I was going to contact a lemon law lawyer and she says; WE HAVE A BUY BACK PROGRAM FOR TROUBLED VEHICLES LET ME SEE IF YOU QUALIFY. My reaction was WHAT!! WHY in the world didn’t they look into that when I asked about it 9 days after I bought this truck!! She says I don’t know why they didn’t look into it, how many miles do you have on your truck? I said 103,XXX and she says “I’m sorry you would qualify but our mileage limit is 100,000 miles. I said “but I’ve been going through this since I bought it at 97,xxx miles and she said “I understand but that’s the policy” I asked if there’s someone else I can talk to and she said “no this is it we ARE ford motor company if we can’t help no one can”. I told her So far I have had this truck for 7 months and I have not had it in my possession long enough to put enough miles on it to do my first oil change and all she said was; I am sorry but would you like to take a survey about our customer service here at Ford. I think maybe the worst part about this is that everyday on my way to and from work where I go will to pay for this truck I do not want for the next 6 years. I have to listen to a radio commercial from this place telling the masses what a great place it is to buy a vehicle. knowing thats only true if you're lucky enough to not have any problems. I say again buying a truck from them is the biggest mistake I have ever made. To the owner Mr. Larry Taylor. please call me your self. I am tired of being bounced around your dealership to people; by people who either can't help. or dont care to. I would have called but leaving reviews seems to be the only way to get anyones attention. More

My experience at Beau Townsend Ford was phenomenal, from beginning to end the people who worked with me treated me like someone they truly cared about and not just another chance to make sale. I knew going beginning to end the people who worked with me treated me like someone they truly cared about and not just another chance to make sale. I knew going in there may some challenges in getting me into a new car but my salesperson Justin Rash and finance person Ken Emrick worked through all of it to get me into my Ford Focus. I will recommend Beau Townsend to everyone I know; it was the best car buying experience and I am thankful for everyone who made it possible. Lisa Zehnder More

I had called Josh on Saturday and told him I planned to look at a used 2005 Lariat on Sunday. He told me he would call when he got to work and let me know for sure that it was still available, as I was dri look at a used 2005 Lariat on Sunday. He told me he would call when he got to work and let me know for sure that it was still available, as I was driving from Washington C.H. He called as promised and I arrived around 2 pm. The truck was already parked out front ready for me to look over and drive. We agreed on a deal after the test drive. Since it was a cash deal, the paperwork was very fast. I did call Josh back on Tuesday morning and let him know the truck 'stalled' briefly on me that morning. He assured me if it happened again that he would schedule it for any required maintenance.. He assured me that he and the dealership wanted me to be happy with the truck and with them. So far the truck has not shown any more indications of problems, but I feel that it will be taken care of if need be. I am very happy with the truck and my experience with Josh Otstot and with Beau Townsend Ford. Leon Bradley, Washington C.H. Oh. More

I am Vary Happy with everything. I love my new Focus!! It is everything Arash said it would be. Fun car to drive. Beau Townsend will be my first stop next time I'm car shopping. It is everything Arash said it would be. Fun car to drive. Beau Townsend will be my first stop next time I'm car shopping. More

It was very pleasant to do business with your saleman. He is very profesional, caring, very attentive to detail and considerate. He is an asset to your business and it makes you feel respected and appreci He is very profesional, caring, very attentive to detail and considerate. He is an asset to your business and it makes you feel respected and appreciated. More

Excellent sales and finance department! It was a very Excellent sales and finance department! It was a very relaxed atmosphere, they were very interested in pleasing us. We will recommend others to the d Excellent sales and finance department! It was a very relaxed atmosphere, they were very interested in pleasing us. We will recommend others to the dealership. More

I called on a truck that I saw on the website and talked to Johnny Gibson, who answered all my questions I had at that time. We set up an appointment for that Friday for a test drive but, as luck would have to Johnny Gibson, who answered all my questions I had at that time. We set up an appointment for that Friday for a test drive but, as luck would have it I was in the area the next day and gave Jonny a call. He had the truck out front waiting when I arrived. I test drove the truck went inside to talk price and set up an appointment for Friday to have a trade-in appraised. I arrived Friday morning traded my vehicle in Johnny took me to the service and parts departments where I ordered a set of mud flaps. I am very happy with my buying experience and will definitely Johnny and Beau Townsend to anyone I know looking for a vehicle. More