Beau Townsend Ford

To purchase a car for my wife. Tim did an excellent job.The finance man was very good processing our purchase. Wish they would of offered the free tablet . Jeanine was very under st Tim did an excellent job.The finance man was very good processing our purchase. Wish they would of offered the free tablet . Jeanine was very under standing when talking with her over the computer. More

bad experience We were lied to about service that was done. When we got our vehicle back there was something else wrong, that wasnt broken when we took it there.I d We were lied to about service that was done. When we got our vehicle back there was something else wrong, that wasnt broken when we took it there.I do not recommend Beau Townsend service center to anyone. I'm not the first person to have this happen to. More

New Super Duty purchase Very professional employees and staff! I am always dreading buying a new vehicle due to pressuring sales teams, this was not the case at this dealersh Very professional employees and staff! I am always dreading buying a new vehicle due to pressuring sales teams, this was not the case at this dealership. Once I had all my questions answered they were respectfull and courteous in working out a payment plan that suits my needs. I was welcome/greeted several times by various staff, and offered coffee or drink while I waited for my purchase to be filled up with fuel and cleaned. Thank you More

Another Satisfied Customer Arash did a great job of handling everything quick and properly with my deal. Every time I have dealt with Your dealership I have always had prompt an Arash did a great job of handling everything quick and properly with my deal. Every time I have dealt with Your dealership I have always had prompt and courteous service. My only regret is that I didn't wait another day to trade in my old vehicle so I would have qualified for the free iPad mini that was being given if I sold or traded my former Focus the next week. More

BT Ford professional All staff were professional, kind, and courteous. I was impressed. Thank you very much for the service you rendered while exploring and purchasing All staff were professional, kind, and courteous. I was impressed. Thank you very much for the service you rendered while exploring and purchasing my Escape. More

I WILL NEVER GO ANYWHERE ELSE!!! I was a nervous wreck to come and purchase a car. There is only so much a person can research to prepare for the experience. We spoke to Johnny on t I was a nervous wreck to come and purchase a car. There is only so much a person can research to prepare for the experience. We spoke to Johnny on the phone and told him about a vehicle that we saw on the internet. When we arrived, he was there is the parking lot and had the vehicle pulled around and ready for us to drive. We drove a couple of vehicles and I never felt pressured or felt like he was "trying to make the sale". He was looking out for us and wanted to make sure we were happy. As soon as we decided which one we wanted, he smiled like we had been friends forever. It was a very busy day and apparently everyone wanted Johnny. My husband and I were not in any hurry. Johnny kept apologizing for the wait to complete the purchase process. There were people ahead of us trying to get financing. Small things like offering us coffee and checking up on us every 5 to 10 minutes mean a lot. Then it was time... We officially owned the vehicle. Then we went next door to meet Michael. The Financing step can be such a scary experience. He was unbelievable. He walked us through every form and made sure we understood. Explained the importance of the bumper to bumper and wanted us to be covered. I left feeling great and knew that there was no way I would experience buyer's remorse after working with those two. With 2 kids that will be driving in a couple years, we will definitely be back to see Johnny and Michael!!!! Thank you for changing the way I have seen car dealerships. More

Excellent salesmanship Within an hour of entering your dealership, the decision to purchase a Ford Fusion was made. Joe Petty was very attentive explaining all the details Within an hour of entering your dealership, the decision to purchase a Ford Fusion was made. Joe Petty was very attentive explaining all the details of all the functions of the car, very knowledgeable and the honesty and fairness of the financial part purchasing the vehicle. The trade in price was fair and we were impressed by the salesmanship of Joe Petty and his attention to price and details. . More

Jeanine Bussard and Dave Towner Are Amazing! I live in South Carolina. Late one evening I sent an internet inquiry asking information on a new 2014 Ford Focus I was considering for my mother in I live in South Carolina. Late one evening I sent an internet inquiry asking information on a new 2014 Ford Focus I was considering for my mother in law. By 8:30 the next morning Jeanine Bussard (Internet department) had my questions answered. I had a few follow up questions which she answered soon after posing them. Satisfied with the information I then spoke to Dave Tomer at the dealership to obtain firm pricing and obtain financing options for my mother in law. Dave was very knowledgeable and thorough yet never pushy. We agreed upon what I feel were outstanding purchase and finance terms for the purchase of the vehicle. The next morning transportation was arranged for my mother in law to travel the 30 miles to the dealership (I'm not sure I should disclose the exact details of the arrangement but nonetheless, this service was a God Send for my mother in law). Dave took my mother in law for a test drive to make sure she was comfortable with the vehicle before purchasing it. He also took great care, time and patience in tutoring my mother in law all the vehicle's features and how to operate them (her last car was a 1988 Mercury Grand Marquis she had in South Carolina). The paperwork was prepared prior in the morning so the purchase went smoothly. My mother in law then followed Jeanine the 30 mile trip back to her new home in Greenville, just to make sure she made a safe trip back. In my humble opinion both Dave and Jeanine selflessly went WAY ABOVE AND BEYOND THE CALL OF DUTY! I highly recommend both of them to anyone in the market for vehicle. I also want to use this forum to publicly THANK Dave and Jeanine for their kindness to my mother in law. Randy Mescher, Charleston, SC. More

Wrecked My Vehicle!!!! Never take your vehicle to Beau Townsend Ford in Vandalia, Ohio!!!! One of their employees wrecked my Brand new Limo Bus on their own property . The Never take your vehicle to Beau Townsend Ford in Vandalia, Ohio!!!! One of their employees wrecked my Brand new Limo Bus on their own property . The dealership and owner of the company named Larry Taylor has made this a nightmare!! He has refused to pay for the damages/loss wages and also refused to provide me his insurance information for his business. I can't believe the president of the company would write chicken scratch on a piece of paper saying you will pay for all damages and doesn't stand by his own word/signature.....its a bunch of crap! Who in the xxxx conduct business like this?? This is the most unprofessional establishment and dealership I have ever been to. I would give 0 stars for anything they've ever done for me! My company has suffered tens of thousands of dollars in losses due to their negligence. More

Great Experience This is my second purchase from Beau Townsend and both have been very easy and pleasurable (or I wouldn't have come back the second time). The friendl This is my second purchase from Beau Townsend and both have been very easy and pleasurable (or I wouldn't have come back the second time). The friendliness and honesty are exceptional and amazing. I have full confidence when I deal with Beau Townsend that I am receiving a good deal and will be treated fairly. More