Beau Townsend Ford

Excellent dealership people were very friendly and professional I would highly recommend this dealership to my friends professional I would highly recommend this dealership to my friends More

Great sales experience and fantastic staff. The finance process was easy and had a very friendly atmosphere. The dealership was clean, and the sales staff was very patient as we made our deci The finance process was easy and had a very friendly atmosphere. The dealership was clean, and the sales staff was very patient as we made our decision. More

They contacted me when it was fixed so I was aware of the issue. They had my car cleaned up -swept out -looking great when I picked it up. issue. They had my car cleaned up -swept out -looking great when I picked it up. More

I've always bought my vehicles from Beau Townsend. I didn't expect to get a new vehicle, but Josh made it happen. I didn't expect to get a new vehicle, but Josh made it happen. More

Justin was great, patient and accommodating. He spent quality time with me teaching me about the car I was interested in and also educating me about the car once I purchased it. He spent quality time with me teaching me about the car I was interested in and also educating me about the car once I purchased it. More

Everyone was very friendly and knowledgable. It was a fine experience!!! I will always bring my Ford Escape back to Beau Townsend Ford for servicing or when I trade it in!!!! It was a fine experience!!! I will always bring my Ford Escape back to Beau Townsend Ford for servicing or when I trade it in!!!! More

Took my vehicle in for warranty work that I thought was only going to take 1-2 days. Turns out they had a mechanic shortage and somehow ended up replacing the water pump which I had took the vehicle to the only going to take 1-2 days. Turns out they had a mechanic shortage and somehow ended up replacing the water pump which I had took the vehicle to them over a year ago for them to replace and they had told me it was fine. They have us a rental after a week of my car being in there shop. We had a family emergency and had to take the vehicle out of state and got a text when we came back that they needed to switch us into a different rental which was totally fine. 3 weeks after having the 2nd rental and a month of them having my car I had to call them for an update on my vehicle because I wasn’t getting text message updates anymore. They then informed me we owed them $1,185.00 for a crack in the windshield of the first vehicle which they hadn’t even properly inspected before they put us in it to begin with as it smelled horrible of marijuana and had the previous customers mail all over it. I spoke to the service manager and she was just as useless as the service advisor Katelyn and stated they would not give me my personal vehicle back until the windshield damage was paid for and proceeded to tell me they did not have any kind of payment plan or anything that could be done. My husband had worked the dealership life he knows there insurance picks up these things and they just pocketed our money. They then gave my husband an application once they say he was a mechanic. After this experience that was an easy no for him. If they treat the customers this bad I can only imagine how they treat there employees. More

I waited over 2 hours before anyone came and told me anything about repair . They thought I had taken the shuttle home but had not. I was there 4 hours and still left with my audio not working. Had to anything about repair . They thought I had taken the shuttle home but had not. I was there 4 hours and still left with my audio not working. Had to order a part. Lots of people working but not very good at communicating More

Dealership was great, most impressed with Brant Kindred, he was kind, respectful and very professional. Left very impressed and satisfied with our experience. We have worked with many salespeople over the y he was kind, respectful and very professional. Left very impressed and satisfied with our experience. We have worked with many salespeople over the years and Brant has definitely reset the bar. We will return to Beau Townsend for our future auto needs. More

Very good service from start to finish. Picked up and delivered car. Accomplished all service in estimated time. Very pleased with the service. Picked up and delivered car. Accomplished all service in estimated time. Very pleased with the service. More