Beau Townsend Ford

I had an excellent experience I originally planned on purchasing a used Escape with very low miles. I ended up purchasing a 2015 new Escape. I am so pleased with my experience! I I originally planned on purchasing a used Escape with very low miles. I ended up purchasing a 2015 new Escape. I am so pleased with my experience! I appreciate the respectful treatment from Arash and Conner! Conner took the time to sync my phone with the car and carefully explain the extras on my car. Arash explained the process to me, which I appreciate! I have shared with all of my friends how wonderful you are!! Thanks so much! More

Why chose any other dealership I have always dreaded buying a new vehicle due to high pressuring sales teams, and usually look at vehicles online and after business hours to avoid t I have always dreaded buying a new vehicle due to high pressuring sales teams, and usually look at vehicles online and after business hours to avoid the pressure. The Beau Townsend website was extremely easy to navigate and very informative. Their online inventory was accurate and matched what was on the lot. I appreciated the online photos of the actual vehicle instead of generic stock photos. The typical high pressure tactics used by some dealerships was not the case at Beau Townsend Ford. Very professional and knowledgeable employees and staff! Josh Otstot & Ken Emrick were awesome to work with once we decided which truck we wanted. This was my 4th purchase from Beau Townsend Ford and honestly can't imagine shopping anywhere else. More

What a car buying experience should be Honestly this was by far the best car buying experience I have EVER had. I called and had every question I needed answered answered. I basically bough Honestly this was by far the best car buying experience I have EVER had. I called and had every question I needed answered answered. I basically bought the car over the phone without having to go in and spend hours. There was no long drawn out "game" of me sitting there. I think so deanships have a battle of wits to see if they can win. Not Beau Townsend. I honestly can't imagine going anywhere else in the future. Easy, quick, and done! More

Newer Car Upgrade Where to begin? In early April, while searching Autotrader, I found a listing for an 2010 Ford Explorer Eddie Bauer at Beau Townsend Ford. Being a new Where to begin? In early April, while searching Autotrader, I found a listing for an 2010 Ford Explorer Eddie Bauer at Beau Townsend Ford. Being a new listing, no pictures of this vehicle were posted. I promptly called the next morning and began a conversation with Jason Pemberton. Jason assured me this was a very nice vehicle but didn't know all the specifics yet, as it just came in on trade. Jason then advised I talk with George Davell. Having not been through the service dept., I was told the vehicle would have EVERYTHING fixed before being put on the lot. My wife and I made the trip to Vandalia to look at the car, and were impressed with the vehicle. Jason and George neither one lead us on, the explorer showing exactly as described. This explorer might be five years old, but I guarantee a New car could not show any nicer. Being the exact car we were searching for with the rare color combination and options, we agreed to purchase the vehicle upon completion of service. All of this at a very fair price. A few days later, George called saying the vehicle was serviced and ready. My wife and I made a second trip to Vandalia and ultimately purchased this vehicle knowing a few items needed attention yet when ordered parts arrived. After having the Explorer home for a few days, a couple additional items came to my attention. When George called to schedule installation of parts, I advised of new concerns, and was answered with the remark George always gave. "No Problem, We'll Take Care Of That" I know I rattled on, but I can not say enough how impressed we are with the professionalism in which we were treated. Buy no means is Beau Townsend Ford a small dealership, but my wife and I felt like we were the only customer on the lot at any trip we made. Thank You Jason from the initial phone call, George for all the personal time you gave us, and Mike for getting us through the paperwork quickly. More

THANK YOU, BEAU TOWNSEND FORD SPECIFIC REQUIREMENTS REGARDING PAPER WORK AND SPECIAL NEED AS TO DELIVERY OF VEHICLE AND VEHICLE TITLE WERE MET BY THE PROFESSIONAL STAFF AT BEAU TO SPECIFIC REQUIREMENTS REGARDING PAPER WORK AND SPECIAL NEED AS TO DELIVERY OF VEHICLE AND VEHICLE TITLE WERE MET BY THE PROFESSIONAL STAFF AT BEAU TOWNSEND FORD. THE VEHICLE HAS MET AND/OR EXCEEDED MY EXPECTATIONS. More

Fantastic Great service while we were test driving several different models of vehicles. Our Salesman was very knowledgeable about all of the vehicles and he ma Great service while we were test driving several different models of vehicles. Our Salesman was very knowledgeable about all of the vehicles and he made our purchase fast and easy. Yes i would recommend other people to go to Beau Townsend. More

Excellent Responsiveness My vehicle lease was up, and Beau Townsend got me into a new Lincoln in less than 4 days. They processed all of the paperwork with very little input f My vehicle lease was up, and Beau Townsend got me into a new Lincoln in less than 4 days. They processed all of the paperwork with very little input from me. More

Easy and Pleasant Experience Salesman Al Siewe was a pleasure to work with. No pressure salesman who seemed to try very hard to consider what was important to me. He made me feel Salesman Al Siewe was a pleasure to work with. No pressure salesman who seemed to try very hard to consider what was important to me. He made me feel that he really appreciated my business. Finance manager Mike Condron also provided excellent service. Overall, a great experience. More

Lemon law replacement After Lincoln was hesitating on the replacement josh ostot and Jamie spencer jumped in and made things happen. They were very aggressive and was able After Lincoln was hesitating on the replacement josh ostot and Jamie spencer jumped in and made things happen. They were very aggressive and was able to get the process finished quickly and efficiently. More