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Beau Townsend Ford
Vandalia, OH
1,055 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,055 reviews
January 25, 2017
The worst place to service your vehicle If you are happy with sales people, that's not gonna last long. Wait until you need service and that is gonna be very soon. Took my 2015 ford transi If you are happy with sales people, that's not gonna last long. Wait until you need service and that is gonna be very soon. Took my 2015 ford transit there after I heard a noise in the rear end. They told me they need couple days to diagnose the problem! After couple days called them and they never touched my Van. Although I waited for a week until my appointment time. That's the first thing. Couple days later called again they said that my problem was the rear axle. Gave me an estimation and then I agreed to fix it at the dealership. They said we need 2 to 3 business days to get the parts here. So, I waited three more days but the parts did not get to the dealer yet. One more day, they told me that the problem was not in the rear axle!!!!!!!!! They break down my rear axle after more than a week of holding my van and lied to me that they diagnosed the problem and lied to me about ordering the parts. Now, the problem not in my rear axel. After one more day, they decided that the problem is in the transmission. And the estimation was 8 thousands if they didn't need more parts, which means more than 8 thousands. I decided not to do the repair at the dealership. Talked to them that I am coming to get my van. They make me wait till afternoon. After I drove my van there was a horrible noise that was not before!!!!!!! Came back and talked to the service manager and he test drove it and decided I was right. They took the van back in to the service and worked on it again. The noise was better but the van never came back like I gave it to them. They ruined my rear axel and it still leaking and making noise. Called ford customer service. They told me we have nothing we can do for you as the dealership is not related to ford company!!!!!!!!!! Bottom line, if you have ford you are screwed. And if you need service, don't go to Beau Townsend. More
by Fordsuck
Employees Worked With
Brian
February 04, 2016
Helped daughter buy a car My daughter and her family live in Ohio. Her friend works at this dealership and raves about their service. They picked out a Certified used 2013 Esca My daughter and her family live in Ohio. Her friend works at this dealership and raves about their service. They picked out a Certified used 2013 Escape. They helped us to arrange for financing. It was a very good experience. We purchased the extended warranty so that my daughter would continue to use this dealership. More
by Baltimore Ratt
Employees Worked With
Ron Burton and Michael Condron
January 04, 2016
Careless on Christmas Eve After my car breaking down right before Christmas . Went to the dealership and was referred to Justin Rash by service employee Patrick which made the After my car breaking down right before Christmas . Went to the dealership and was referred to Justin Rash by service employee Patrick which made the experience quick and easy he ensured I understood everything from the finances to the radio (woman's best friend)! More
by Foxgrl9090
Employees Worked With
December 26, 2015
Best in Dayton I have bought several new cars as I dont keep them long, so I have dealt with many of the car dealers in the Dayton Area. BT Ford was, by far, the be I have bought several new cars as I dont keep them long, so I have dealt with many of the car dealers in the Dayton Area. BT Ford was, by far, the best. (For Dodge/Jeep, I like Dave Dennis. For Chevrolet, I like Voss. This time, I had decided on Ford, so shopping for a Ford was new to me.) Almost all of the other dealers valued my trade in between 1000 and 5000 LESS than Kelly Blue Book. BT Ford did not try to pull that. I had expected the usual "bash my trade" game. Most car dealers do that. I dont like it at all. One dealer even went so far as to say my Town and Country Van was "missing" the rear seat so there was a "deduct". He did not know that T and C Vans have "stow and go" seats and the "missing seat" was folded up in the floor, and can be easily put up. My van was immaculate, and I knew it was worth full Kelly. When BT ford came back with full value of my trade, plus a hefty discount on their new car, I was so shocked I did not know what to say. So, I asked them if they would include a "remote start". To my great suprise, they said "Yes". I told them I would consider it and went home. I then contacted another Ford dealer out of town, who I trusted and also knew my van and had it appraised. I asked them if they could beat this deal. They could not come within 2000 dollars, and had no idea how BT Ford could sell it for that price. They treated me with respect, and the deal went smoothly. I still have no idea how they sold the car that low. I recommend Donovan Lowe, and Justin Rash. I think Justin is a manager, now. More
by Wiser now
Employees Worked With
December 21, 2015
Quick and easy process to purchase our latest vehicle We have purchased several vehicles from Beau Townsend in the past and our salesperson and credit manager have always been very helpful and been able t We have purchased several vehicles from Beau Townsend in the past and our salesperson and credit manager have always been very helpful and been able to find all discounts they could to ensure we were getting the best price. More
by floyd0125
December 13, 2015
Excellent service- Justin Rash Excellent service- salesman Justin Rash went out of his way to see that we got a good deal and helped us stay with our budget --- we will definitely r Excellent service- salesman Justin Rash went out of his way to see that we got a good deal and helped us stay with our budget --- we will definitely return in the future. Sadly we drove off the lot and stopped at the traffic light when we were hit from behind by a pickup. Hopefully we can get our car fixed soon but.... the other driver doesn't have insurance!!! More
by Budman
December 02, 2015
Great new car buying experience. My salesman, Dave Towner, made this a great experience. I had specific options that I wanted on my 2016 Ford Escape, and he searched extensively for a My salesman, Dave Towner, made this a great experience. I had specific options that I wanted on my 2016 Ford Escape, and he searched extensively for a vehicle to fit me. He stayed in constant communication with me and I always felt like he was working for me. I ended up ordering a vehicle because we could not find exactly what I wanted, but again, he was in constant communication and gave me a great deal. More
by Rhonda
Employees Worked With
Dave Towner
November 13, 2015
Another great deal on a great truck. This is the 5th vehicle that I have purchased from the dealership and George. George isn't just a car salesman to me, he is a friend. This is the 5th vehicle that I have purchased from the dealership and George. George isn't just a car salesman to me, he is a friend. More
by Dbrown1960
Employees Worked With
November 11, 2015
The 7th purchase from Tim Peffley at Beau Townsend Ford Tim Peffley at Beau Townsend Ford is an outstanding salesman. We have purchased/leased 7 cars through Tim and every time he listens to us and underst Tim Peffley at Beau Townsend Ford is an outstanding salesman. We have purchased/leased 7 cars through Tim and every time he listens to us and understands our wants/needs. More
by elaine91
Employees Worked With
Tim Peffley
November 05, 2015
new car Justin was great I love my car I had to wait for a long time to get my new car. It want exactly the one I ordered. It has never come in yet as far a Justin was great I love my car I had to wait for a long time to get my new car. It want exactly the one I ordered. It has never come in yet as far as I know. More
by cash buyer
Employees Worked With
