Beau Townsend Ford

Charged for repair of manufacturer defect Certified Preowned f150 had a smell a short while after we bought it. Dealer cleaned it again. Smell came back. Found out the roof was leaking and hea Certified Preowned f150 had a smell a short while after we bought it. Dealer cleaned it again. Smell came back. Found out the roof was leaking and headliner was covered in water stains. Called service, they knew exactly what it was, a defect. Took it in for repair, they charged us $87 to fix it and didn’t replace or clean the headliner. I have left 2 voicemails and no returned calls to me. Service guy just said he understood and was sorry and walked away. We have never had such horrible customer service at a dealership. More

xxxxxxx Salesperson. Ignorant Service Rep. I was not told the used car I bought from Beau Townsend Ford was in an accident with the previous owner. Only did I find out when trying to trade the I was not told the used car I bought from Beau Townsend Ford was in an accident with the previous owner. Only did I find out when trying to trade the vehicle in at another dealer did I find out. 5 year old car is starting to rust already. Bad factory install of gasket around rear window lift gate that leaks water when it rains. Their service department is not customer friendly. All they do is give excuses as to why they cant do what you would like them to do. All they want is for you to make an appointment, after appointment, after appointment to the point your car breaks down and then you definitely have to bring it in to get fixed and pay out the a$$. This is where these xxxxxxx xxxxxxxx of a so called dealership make their money. I cannot wait until I pay off this car and get a more quality car like a Dodge. Fords suck and so do the people that sell/fix them at this dealership. More

Beau Helps those in need I ask Jamie to help with repairs for a Handicapped students family who can't afford repairs and he didn't even hesitate, he said absolutely. We met th I ask Jamie to help with repairs for a Handicapped students family who can't afford repairs and he didn't even hesitate, he said absolutely. We met there and he had his lead tech meet the family and he took the van for the repairs needed. That is what i call a Christmas miracle. Not only has Beau Townsend been my Ford dealership for 20+years but they are like family to me. Thank you Jamie And to all of the very caring professionals at Beau Your the Best. Merry Christmas to you all. More

An accidental customer I was actually looking at the trucks at the Nissan dealership next to the Ford dealer (both owned by Beau Townsend). Decided to look at the F-150's an I was actually looking at the trucks at the Nissan dealership next to the Ford dealer (both owned by Beau Townsend). Decided to look at the F-150's and (of course) found the truck I was looking for. THis was a Sunday evening, so I sent a message to the dealership referencing the stock # of the vehicle I was interested in. Before 9am Monday I had an email and a phone call from Holly in customer service. She found the vehicle I was interested in, and indicated she would give my name and phone number to the sales manager, since there are some salesmen who specialize in trucks, and some in cars. Justin Jacobs contacted me, we exchanged necessary information regarding my potential trade and agreed on a price, less down payment and trade. I live approx 1 hour away, so we set up an appointment for me to test drive the truck and give them a chance to examine the trade in vehicle. At the eleventh hour I was called in to work and had to reschedule. Justin was very flexible. Dollar amounts and financing was seamless and easy. Both parties walked away with a win, as it should be. I cannot say enough good things or recommend this dealership (and Justin in particular) highly enough. The professionalism, speed and flexibility were very much appreciated. More

Rude, Disinterested, Unprofessional We set up an appointment after seeing this dealer is(was) a USAA preffered dealer. When we showed up for our appointment we were immediately passed o We set up an appointment after seeing this dealer is(was) a USAA preffered dealer. When we showed up for our appointment we were immediately passed off to someone we never heard of through our emails with USAA representative of the dealer. The car we wanted to see was not ready. We were also asked some routine sales type questions about what kind of car we were looking for. After we had all ready been in contact with the other person for over a month. It was like we never existed before to the dealer. We were told the car we wanted to see was sold and when we asked why were we not told before got here (we were there first thing in the morning) the salesman told us how they "sell hundreds of cars a day and it is hard to keep track". Very rude and we almost walked out until we found out he was talking about a different vehicle that we had mentioned we would be interested in seeing, but it was not our primary requested vehicle. The vehicle we wanted to look at had not been pulled out and of the parking spot it was in. The doors would only open about 12 inches. The salesman got us the keys and said "you can pull it out". I jestered to the doors and he said "I'll do it" while he wedge himself through the door and rubbing on all the external painted surfaces. That seemed very unprofessional. We did our own test drive and was only asked "do you have any questions". No details were offered on the vehicle at all or anything the dealership offered as far as service contracts or anything that would make this the place to buy the car. Despite all this it was still the car we wanted and we went inside to see what kind of price they would give us. They would only give us what USAA said was the USAA member price (according to true car it was just above average for that model with those options). They would not entertain anything less and offered not incentive to buy from them instead of somewhere else (that had the same vehicle for less but was not a "USAA prefferred dealer"). At least twice during the "negotiations" the saleman laughed at us when we asked for a different price. To illustrate their inability to be professional we asked them to lower the price by $1,214 dollars. And they would not budge. It is a brand new car and the price they qouted was at the top of spectrum for this vehicle (new ford explorer sport with everything). They had no interest in servicing our needs, were rude, and unprofessional. We walked out and the next day bought the exact same vehicle for the exact same price they wanted... only at Germaine Ford instead because they treated us with respect and were genuinely interested in helping us. Don't go to this $h!tty dealer. More

Just picked up '17 Edge We have bought 2 Ford Edge's from Beau Townsend Ford, and my son has bought an Explorer. Our experience has been excellent on all 3 transactions, and We have bought 2 Ford Edge's from Beau Townsend Ford, and my son has bought an Explorer. Our experience has been excellent on all 3 transactions, and I highly recommend this dealership. In particular, we've delt with Tim Pefley on the sales side twice, and we find him to be very professional, honest, and easy to work with. He definitely took away all the hassles about buying a vehicle. More

Great Dealership! I bought my 2012 Ford Fusion from Beau Townsend Ford after driving a Fusion rental. I was hooked and needed a new car! I received the best help select I bought my 2012 Ford Fusion from Beau Townsend Ford after driving a Fusion rental. I was hooked and needed a new car! I received the best help selecting my new Fusion. Johnnie Gibson was the salesman who guided me through the whole process. He has been super from day one! I have been recommending him to others. All of the staff, service folks especially Eugene have been so responsive and helpful.I will continue to do business only with Beau Townsend! More

Sales Thank you Tim & Jamie for making our 2nd sales experience at your dealership a good one. For the second time we tried to deal with our local Ford deal Thank you Tim & Jamie for making our 2nd sales experience at your dealership a good one. For the second time we tried to deal with our local Ford dealership to an avail. Your staff has made it worthwhile to drive the extra miles to meet staff who know the definition of "customer service ". More

Dissatisfied Have a 2016 Ford Fusion within a year had acceleration problems took it in and it was undetectable because it wouldn't do it while they had my car. My Have a 2016 Ford Fusion within a year had acceleration problems took it in and it was undetectable because it wouldn't do it while they had my car. My car would just loose power and then just go again. I feared being rear ended. The problem ended. Well the problems back and now comes an additional problem with my transmission . So I rent a car, take it to the dealership, to have my paper work misplaced with an apology, when they finally looked at it, they determine they have other Ford Fusions with the same problems which again are undetectable because it won't do it when they have it, so they contact ford motor company and they don't t want to address the concerns. They tell me come get the car there's nothing they can do. So I have a car that's not two years old, that is dangerous, attempted to trade it in but not worth what I own so I'm stuck with a car I'm fearful to drive and no one cares. I bought New and an extended warranty so I felt I covered anything that could go wrong but who would of thought I would end up with this problem and no where to turn. Disappointed new car owner. More

Wonderful service team! They provided a vehicle for me while mine was being serviced. I didn't have to stop my day or worry about not having a vehicle while mine was being se They provided a vehicle for me while mine was being serviced. I didn't have to stop my day or worry about not having a vehicle while mine was being serviced. More