Beau Townsend Ford

Stay away! Total rip off dealer .Salesman Doulas Baker informed me that "he did not need this job- upon my meeting him! not sure of the relevance of being told Total rip off dealer .Salesman Doulas Baker informed me that "he did not need this job- upon my meeting him! not sure of the relevance of being told that. Vehicle was not ready - filthy dirty. Lied to me about financing rate - kept me waiting for hours while they struggled with paperwork- Corey Jones never gave me my Buyers Order told me I would get new tires then told me they had none ( I had to really stick to my guns to get them to send 800.00 for the tires) They used their carrier to ship although I paid. Arrived with low fluids and 21 more miles on vehicle. List goes on. Reported to Jamie Spencer and he had an attitude. Save yourself aggravation and stay away. I will be reporting to the BBB More

Called about a new maverick truck. Was told they had to be ordered because of supply chain. Was told the one I wanted would be about $20000 and there was no hope of finding one unless I ordered. I went the be ordered because of supply chain. Was told the one I wanted would be about $20000 and there was no hope of finding one unless I ordered. I went there 2 weeks later and one was on there lot with sticker price under $20000. Salesman told me they were adding $10000 to sticker because of demand. What a bunch of crooks. More

Had my truck serviced there for check engine light. Spent $2800 and when I got the truck back it made it about 20 miles and light came back on. Took it back and they want another $500 + and they will not bac $2800 and when I got the truck back it made it about 20 miles and light came back on. Took it back and they want another $500 + and they will not back their work on getting the codes wrong and fixing the wrong thing. Then their salesman approached me about selling me a new vehicle for $8000 above sticker and would give me $7000 for my truck. This dealership is working some kind of racket to rip you off. More

I sincerely believe they are shysters in the used car department. they have no covid precautions I was met with masculus salesman wanting to shake my hand the service manager included Jason I believe his department. they have no covid precautions I was met with masculus salesman wanting to shake my hand the service manager included Jason I believe his name was. Thumbs down with their used car department!!! I forget the used car salesman's name that I worked with last but he had some overly dyed hair big his son played football he was a real shyster, maskless all the time I was there wanting to shake my hand just unacceptable!! He has an office in the front of the used car building closest to the new car side which would be the West side More

Was always sceptical about new car dealerships on past experience,please believe me with Beau Townsend Ford on my 2020 Ecosport SE ❤ it was amazing experience they treat you with "courtesy" and respect 😁 experience,please believe me with Beau Townsend Ford on my 2020 Ecosport SE ❤ it was amazing experience they treat you with "courtesy" and respect 😁 no matter what you drive in or how you dress!!! The Team of People were amazing from finance to the up most "SalesLady" Ms.Terri Connally 🌹no pressure sales approach listens to your needs... No matter how much money you make or what you drive...thank you all!!! Will be back again..also will send people there,Great Team you have Mr.Beau Townsend More

First of all, I do not write reviews but my service experience was just unacceptable. My F150 has a chatter upon a cold start (a known issue with 3.5 EcoBoost Fords). I wrote on my drop off ticket to " experience was just unacceptable. My F150 has a chatter upon a cold start (a known issue with 3.5 EcoBoost Fords). I wrote on my drop off ticket to "check upon cold start". The service associate called and advised they would check it and after 2 calls to them, they finally admitted that they could not replicate the noise because a lot tech had already moved it. I asked for a rental since they would need to keep it longer and was advised they had none, due to the COVID issue. I proceeded to pickup my truck and when waiting on them to pull it around, I was presented with a 2019 F150 Ranch model (Not My Truck).I told the employee that it was not my truck and he said "OK" and walked away leaving it running. I finally had to go find someone, since everyone was leaving at 06:00 p.m. very promptly. This apparent supervisor was clearly upset and confused by this action. He stated, "Its a good thing I was still here". He offered me a weak apology before disappearing into the dealership. I went to Germain Ford and had a correct diagnosis and was issued a rental vehicle until my truck was completed. I recommend Germain Ford for any service related issues to all of you. More

Took my 2019 Ford F-150 into BT Ford as my rear taillight was filling up with water. Dan Danner was appointed as my service advisor and provided me with phenomenal service. He worked with the Ford corporatio was filling up with water. Dan Danner was appointed as my service advisor and provided me with phenomenal service. He worked with the Ford corporation to ensure that the issue was corrected under warranty and his attitude and helpfulness was second to none throughout the entire process. Thank you Dan for the exceptional service, and I will be sure to return to BT Ford for all my servicing needs. More

Worst Experience ever Where do I even begin... Bought a 15 Ford escape with 55,000 mile last summer. The first few months were fine. But about 6 months later, while trying Where do I even begin... Bought a 15 Ford escape with 55,000 mile last summer. The first few months were fine. But about 6 months later, while trying to drive on the highway we got stuck going 120mph+ without being able to slow down. Definitely a scary moment. Beau Townsend was able to tow the vehicle to the service department. AFTER A MONTH of them having our car they said we needed to replace the engine which you'd think with only 55,000 miles on it and their supposed 120 point inspection they would catch something, guess not. Luckily the warranty covered it and the tow. However, the first two weeks or so of them having our car we had to get a rental and thought we were covered under warranty. NOT!!! Our service guy Brian said we would get reimbursed but after 5 months still nothing. Even when I called the last time, the female receptionist for the service department told me to not hold my breath on getting reimbursed for my rental. Guess their warranty isn't as true as they say. After nearly a month and a half, we finally got our car back and it was in worse condition than before. The wheel bearing was bad, the battery was dead and the vehicle drove worse than before it broke down. Needless to say it was a death trap. So the next day after getting it back we traded it in to another dealership. Definitely would not recommend them to anyone especially their service department. You'll never get your car back, if you do it'll be in worse shape than before!!!! More

My wife and I recently purchased a new Ranger truck. The salesperson Conner Spencer was very helpful and we think he went above and beyond to get us the exact truck we were looking for. salesperson Conner Spencer was very helpful and we think he went above and beyond to get us the exact truck we were looking for. More

Great customer service I received a letter in mail guaranteeing me credit to come purchase a car regardless of my credit. Being a skeptic I called figuring I was going to ge I received a letter in mail guaranteeing me credit to come purchase a car regardless of my credit. Being a skeptic I called figuring I was going to get turned down. Matthias invited me up and true to his word he was able to put me in a Ford Escape. He and his team really work with you as a customer to help you all they can. I would say to you next time you get a letter from them take it serious and go to Beau Townsend for your next vehicle. Thank you Mathias. Janie More