Beau Townsend Ford

I went in looking for a specific car. I was able to get it and get financed. The salesman did everything he could to get me the financing I was able to get it and get financed. The salesman did everything he could to get me the financing More

The warranty repairs were completed at our office on 5 vehicles in less than 2 hours. Easy to schedule and gave reminders and updates on the repairs. vehicles in less than 2 hours. Easy to schedule and gave reminders and updates on the repairs. More

Quick drop off and quick pickup. This is fantastic in my opinion. Been here before would not go anywhere else for my Nissan. This is fantastic in my opinion. Been here before would not go anywhere else for my Nissan. More

New Michelin's installed under the estimated time and cost . They handled my rebate application for me . Nothing left to do but enjoy the ride . Dan and Team came through as promised . Thank you . cost . They handled my rebate application for me . Nothing left to do but enjoy the ride . Dan and Team came through as promised . Thank you . More

We bought a used F150. Tyler (salesman) was great and the whole process was smooth and hassle-free. This is our third vehicle purchase with Beau Townsend and every intera Tyler (salesman) was great and the whole process was smooth and hassle-free. This is our third vehicle purchase with Beau Townsend and every interaction has been great! More

I can not believe how your company gets by with charging for Diagnostics back to back (within weeks). Did NOT find anything the first time and charged me over Diagnostics plus taking electrical apart over for Diagnostics back to back (within weeks). Did NOT find anything the first time and charged me over Diagnostics plus taking electrical apart over $800. Then, truck goes down again SAME EXACT SYMPTONS and charge ANOTHER $200+. Then to top off wants to charge for an altenator $1515.74. I called 3 other places, SAME PART with labor and all 3 state UNDER $1000.00. I have purchased several work trucks from Beau Townsend... NEVER AGAIN! More

won't go back! !!!! won't recommend this dealership. the man that started helping said there was only one truck i could get and then i found out that i could get the !!!! won't recommend this dealership. the man that started helping said there was only one truck i could get and then i found out that i could get the ranger i believe that conner is the one that helped me. the credit that they used was around 590 but i checked my credit score was 684 and my wife was 702 and they said Well we calculate different then everyone else. which made my interest rate higher More

Its hard to put to words how distasteful of an experience It has been to work with Beau townsend Ford Lincoln Dealership. Long story short roughly eight or more months ago our 2013 Ford fusion had an engine It has been to work with Beau townsend Ford Lincoln Dealership. Long story short roughly eight or more months ago our 2013 Ford fusion had an engine fire. When we checked what the cause might be under the hood there was no coolant however we had just filled the reservoir and topped off the tank just the day just before. Display closely monitoring this clearly there was a leak that it increasingly gotten bigger over the next couple of days. As a result we took the car to our local Firestone in Springfield Ohio. After fighting with Geico for 2 days straight eventually they honored our insurance and covered past our deductible. As a courtesy and a sign of being good mechanics the gentleman and ladies at Firestone discovered that there was in fact a coolant sensor missing from our 2013 Ford fusion engine that could have warned us from the low coolant issue before it caused permanent damage. After this the next best option was to reach out to the dealership that it installed it's current engine back in 2018 and that is Beu townsend Ford. Not only was everyone besides the sales department completely rude and short with us but they acted as if we were criminals and as if we were accusing them of something when we just wanted to get a process started to have this engine looked at and then we also as a courtesy had our vehicle towed to them through our AAA membership at no cost to them. A little over 7 months later a call every month sometimes 2 calls a month with their service department manager named Angel and it seemed like though there was a wait our vehicle would in fact be inspected and they would help us get the process moved along. At this point we were somewhat relieved as we were under the impression that this dealership was going to help us get to the bottom of why our vehicle was missing parts that should have been installed due to a recall back in 2018. We were very foolish to believe this as 7 months later we received sudden correspondence from Angel from the service department telling us to come and pick up our vehicle immediately or they would have it impounded with no explanation despite repeated attempts to just simply ask why all of the sudden the vehicle needed to be removed. All of these conversations have been through email and automated message system and recorded phone calls so the boldness and the fictitious nature of dealing with this service department and it's rude manager has been more than a small crusade for us. To avoid more costs as we are already preparing for what will inevitably potentially be the cost of replacing an engine we used our last tow for 2023 provided by a AAA membership to get the vehicle brought from their dealership back to our house so we not only wasted two of our tows that we paid for and we used as a courtesy thinking that it would be reciprocated by professionals in the automotive industry but our car was also left out for 3/4 of a year nearly with a battery that is dead and tires that are flat and most likely rotted from sitting. There is absolutely no excuse for this and it must be publicized how unprofessional the staff at this establishment within the service department have been towards us. This dealership told us to take our car to them and then tried to turn around and tell us that they actually meant that we needed to have it towed to a manufacturer so even though they made the mistake of telling us to have the vehicle towed to them they then turned around, despite our courtesy and us covering the vehicle being towed to and from them, and threatened to have our vehicle impounded out of the blue and honestly I think it's just because everything is falling in around them and they are desperate to clear their lot because it's full of cars with numbered tags that have not been touched some of which not for years. Their biggest problem is definitely Angel. A rude, entitled and incompetent disaster with a title. More

The worst car buying experience for the most money to buy. The customer service was embarrassinly short coming. buy. The customer service was embarrassinly short coming. More