Beau Townsend Ford

Had the distinct displeasure of talking to Svc Mgr, Angel. If only her demeanor was as Heavenly as her name. One of the top 3 nastiest people I've ever dealt with. I'm in my mid-60s. I had a few ite Angel. If only her demeanor was as Heavenly as her name. One of the top 3 nastiest people I've ever dealt with. I'm in my mid-60s. I had a few items to check. I sent a letter in advance by email to Angel to make my needs clear. It seems that really made her angry. One item is, I'm getting 9.14 MPG below Ford's advertised fuel economy rating. I sent her all the data from my last 11 tankfuls. I was advised by Katelyn to do that. 1st thing Angel said was, she was looking at the stats on 'Ford Pass', and my car was reporting over 51,000 miles. She accused me of not getting service for over 25,000 miles. She said an air filter wouldn't last that long. That was what was causing my poor mileage. I told her that was incorrect. I had only put about 5,000 miles on the car since the service at her place. I told her that the car only had a little over 31,000 miles on it. Angel blamed the mistake on her computer. It sounded to me like she was looking at the wrong account. She probably had more than one tab open. She made several other accusations. Conditions that cause poor mileage were actually all listed by me, in my letter to her. I don't know why she felt the need to tell me what I had already written to her. At one point, she stated that she had been in the business for 25 years. She was really talking down to me. Something you never do in the service industry. I said something like, "Just so you know, I was ASE certified in about 1980." She said, "I don't see how that's 'revelant'". Of course, she meant "relevant". People tend to make mistakes like that when heightened. I answered, "Isn't it just as relevant as you bringing up your 25 years?" She questioned if my new tires were adequate for my model. I told her since the tires have been on the car, the mileage actually improved by 5 MPG. She just kept digging the hole she made for herself. She pointed out in my letter, that I didn't appreciate an almost $600 estimate, as the items I needed looked at were pretty insignificant. Except for the mileage. I needed the windshield wipers set back to the factory position. They are resting up on the windshield. They should be tucked in. Another item is, I've no idea how much life was left on my brake pads. I just wanted a brake inspection. Basically, I purchased the extended warranty from a nice gentleman in the BT sales dept. They charged me plenty for a pre-coverage inspection. The warranty was about $3,111. I paid in full with my debit card. He told me that whenever I had any concerns, bring the car in or call for valet service and my deductible would be $100 per visit. I assumed that would be the case. My Ford dealer in AZ has been doing it exactly that way for several years with my other car. Angel was charging me a min of $165 for every issue that I listed. These were "1st hour charges." I shudder to think what a 2nd hour costs. I said that seemed exorbitant and not what I was told when I purchased my warranty. She assured me that they had shopped area competitors and her rates were, "definitely the cheapest." I told her that there was a shop in my neighborhood that I believe would do a brake inspection for $40. She said, "Well, why don't we cancel your appointment for tomorrow and you can go do that." The call had gotten worse with every second that ticked off. I told her, because she was an 'a$$hole', I would move my service to another dealer altogether. BT Ford is not cheaper than Germaine Ford, my new choice. I went to Midas and had my brakes inspected. It was to cost $24.99. It was done in 20 minutes and they said it would be no charge. No problems. Plenty of pad life remaining. Angel hung up after saying, "I recorded this call so, we'll see who the a$$hole is. (It's still her, by the way 🤣). How bizarre. For what reason did she record the call? Did she make the call, expecting confrontation? I was fine. She brought the negativity. Stay away! More

The salesperson Larry Dorman and finance individual Mike Schmidt were fantastic to work with and provided excellent customer service. They both were very knowledgeable and took time to listen to what was ne Schmidt were fantastic to work with and provided excellent customer service. They both were very knowledgeable and took time to listen to what was needed. More

Excellent service work and easy process. I will definitely be back in the future. Beau Townsend Ford/Lincoln is a great place to do business! I will definitely be back in the future. Beau Townsend Ford/Lincoln is a great place to do business! More

They were not able to fix the problem - and we are trying to get this issue resolved before the car goes out of warranty. It has been 3 weeks and the service manager still has not returned my phone call, I h to get this issue resolved before the car goes out of warranty. It has been 3 weeks and the service manager still has not returned my phone call, I have called back a couple times. One time the service manager was on lunch the other time in the bathroom. More

it was grear it was actuqlly fun have no problrms wiyhh any of their practices any of their practices More

Steve was super informative and very helpful Kept in touch through the whole process and very through He’s very friendly and professional touch through the whole process and very through He’s very friendly and professional More

I worked with Tony Langer. He provided excellent sales experience. Tony not only responded so quickly, he also gave me a great deal and explained all the details about the car He provided excellent sales experience. Tony not only responded so quickly, he also gave me a great deal and explained all the details about the car in detail. Very knowledgable and great to work with. We finished the sale within 1 hour, that includes the test drive. More

Fantastic service, from start to finish, when getting my vehcile. Jay (salesman) and Mike (finance team) were great! vehcile. Jay (salesman) and Mike (finance team) were great! More

I have only came to beau townsend ford. Justin Jacobs has always helped us out for over 20 years , hes the best, very informative, knowledgeable, I could go on and on!!! Justin Jacobs has always helped us out for over 20 years , hes the best, very informative, knowledgeable, I could go on and on!!! More

Great experience. Our salesman was very knowledge and explained everything about the car very thoroughly. Our salesman was very knowledge and explained everything about the car very thoroughly. More