Beardmore Hyundai

Both Ray and Darrell have continuously gone out of there way to offer me great service. They are both extremely honest about what service and parts are not really necessary. I left service paperwork at ther way to offer me great service. They are both extremely honest about what service and parts are not really necessary. I left service paperwork at there office last time I was there and Darrell tracked down my address and mailed it to me! More

Darrell Woodin is awesome. He is our service rep for both of our Hyuandai Sonatas. He is always courteous, attentive to our needs, answering all of our questions, very professional, thorough with the detail of our Hyuandai Sonatas. He is always courteous, attentive to our needs, answering all of our questions, very professional, thorough with the details explaining what is needed to fix the situation with our cars and cost. Darrell is a pleasure to work with and is a great asset to the Service Department. He is always on top of everything to make sure the job gets done and will also go out of his way to make it right. Thank you Darrell !! More

A problem with the brakes caused us to visit the dealer. The Service Advisor determined that there was a problem with the brakes and had the work done. Great work by courteous, professional people. Keep it The Service Advisor determined that there was a problem with the brakes and had the work done. Great work by courteous, professional people. Keep it up More

The short story is they changed the price 400.00 dollars from the sales floor to the finance dept. It was late and I was tired and leaving the dealership when the manager and I agreed to a price, therefore from the sales floor to the finance dept. It was late and I was tired and leaving the dealership when the manager and I agreed to a price, therefore it wasn't written down. I tried speaking to management the next day but no use since I had nothing in writing. Then when I had work done they locked the keys up knowing I was coming after service hours so I had to wait while someone came from home back to unlock the keys, another late night after work. There is more but will stop her. More

My husband and I moved to the area last month from an overseas military assignment where we were not allowed to ship vehicles. Upon our return to the States, we needed to purchase two vehicles. We had overseas military assignment where we were not allowed to ship vehicles. Upon our return to the States, we needed to purchase two vehicles. We had decided ahead of time that we wanted a new Hyundai Tucson to be our primary family vehicle. Todd Archer Hyundai is the local dealer, so we logically chose them. They had the vehicle we wanted in stock, so we proceeded to make the deal. We had our small son with us, so once we reached an agreement, my husband and I took turns sitting with the finance man to sign the paperwork. Since we were separated, I can only speak for my experience, but very little was explained to me. My husband did tell me that they told him they had gotten us a great deal and got our payments to lower than what we wanted. They then told him that it was for 72 months, which is a deal breaker for our family. They reworked the figures, and got us where we needed to be. The next day we arrived to pick up our new vehicle. As we were about to drive away, they stuck two pieces of paper to the inside of the windows. We are from a state where when you purchase a vehicle, the tax, title, and tags are included in the price. I walked back inside the dealership to ask where the temporary plates were and they told me that in a few weeks we'll have to go downtown and pay a couple thousand more dollars in fees for taxes and plates. I honestly thought it was a joke. It was no joke. They explained that they CAN include the fees for the plates, but they removed that amount from the amount we financed in order to drop our payment down a little once my husband realized they were trying to finance for 72 months. And they did not notify us of this. The finance man's response to me was, "Welcome to Nebraska." There was no apology for not explaining it better - only a sarcastic comment that I definitely did not appreciate at that point in time. Should we have been better informed? Absolutely. Should we have taken the time to carefully read each word of each form we signed? Of course. Hindsight is always 20/20. However, as a military family brand new to this state, I certainly feel that they should have been more forthcoming about the process. They were fully aware that we had just moved from overseas and had never lived in Nebraska, and we had no idea that paying for taxes and plates can be a separate process. We are considering making this our permanent home once we are finished with active duty. I love my Hyundai Tucson, but I will not do business at Todd Archer Hyundai again. Should we choose to buy another Hyundai down the road, I will take my business elsewhere. More