Beardmore Hyundai

Worst Experience I had worst experience at Todd Archer. I bought a new Hyundai Elantra 2014 (my first car in this country). They sold me this car with bunch of lies. F I had worst experience at Todd Archer. I bought a new Hyundai Elantra 2014 (my first car in this country). They sold me this car with bunch of lies. First, the sales person Philip told me that the car had some miles on it because manager drove it, but later I found out (during the clinic session) that my car is a loaner car. Above this, I was told that car has Bluetooth, but when I bought it and the sales person was going over the features of the car (which he did because I asked him to do so) said oh! I am sorry, there is no Bluetooth in this car!! This is not the end of the story, I was handed over just one key (with one remote), the sales person said that he can't find the second pair and will send through mail. It never arrived. I sent emails, made calls and when nothing happened, I decided that I will go myself and get those. When I went there I was told loaner car does not come with second pair of key. This was another shock but I kept calm and asked to make another key for me ( I paid for it, though one sale person Bob who is nicer than all got it at a cheaper price for me ). When I shared my experiences with my friends they asked me to approach the manager. I approached Johnny in beginning of July, and explained everything. He said that he will take care of things (didn't explain what all) and said I should have got second pair of key (with remote) and that he will get me that. It has been two months now, I haven't received a call from them nor the key remote. When I call them they make stories. I don't know if they will at least give me my second pair of key. Last time I spoke to the manager was last week and he said he will call me back, but never did. Furthermore, when I took my car for a clinic, I found dust and leaves under the trunk carpet (They didn't think of cleaning it before handing over the car to me) I had WORST experience with them and WOULD NOT RECOMMEND ANYONE to go to this dealer. My mistake was I didn't had much knowledge of cars beforehand and also I believed in what they said. I also didn't know that these people tell LIES and would do anything to sell their cars. IF I COULD GIVE THEM ZERO, I WOULD HAVE. I am surprised that in United States also there are cheaters. Until this point, I never had a bad experience. Also, I always found customer satisfaction as a prime focus in US , which I must say the sales person at this dealership has no clue about. More

Most Amazing Customer Service I Have Ever Experienced I came in to Todd Archer Hyundai on August 11, and bought a 2012 Blue Chevy Cruze (which is why i havent had time for a review because ive been behind I came in to Todd Archer Hyundai on August 11, and bought a 2012 Blue Chevy Cruze (which is why i havent had time for a review because ive been behind the wheel the whole time!) I absolutely love my car! All the Staff was nice and helped with every question i had. I had a price that i could pay for the car and they made it work. I was helped by Audie Waters and Jim Smiddy, they were both very helpful and friendly and together they made my experience with Todd Archer Hyundai great. If i ever need another car, I know just the place to go. Thanks Todd Archer for the great car, I reccommend to anybody that is looking, to go here. You will not find a better place i can assure you that. More

Very Friendly staff I had looked at other vehicles from other dealers before I stopped in at Todd Archer to try and get an idea of what my next vehicle will be but it see I had looked at other vehicles from other dealers before I stopped in at Todd Archer to try and get an idea of what my next vehicle will be but it seemed like I was almost being pushed into a vehicle I didn't really care for. When I arrived at Todd Archer I was helped by Brian Prokupek and he took the time to continue showing me other vehicles I hadn't considered yet. He as well as the other staff were very friendly and helpful so in return for the dedication I was able to find a vehicle and workout the terms that allowed me to purchase a new vehicle. More

A welcome relief from past car buying experiences. When my wife and I bought a new vehicle from another dealer a few years ago, the whole experience was painful and the experience almost turned us off When my wife and I bought a new vehicle from another dealer a few years ago, the whole experience was painful and the experience almost turned us off from doing it again. When our main family car finally got to the age it needed major repairs, we decided to replace it and buy new. We did our research through many on-line resources and found that the Hyundai Santa Fe has been extremely well ranked for the past few years and it had the right combination of options at a reasonable price. I won't belabor the experience, but from the first greeting by Ryan as we were getting out of our car to the final hand shake as we got into our new Santa Fe, the experience was as a complete change from that first experience years ago. Never once did we feel pressured into making a purchase, or feel like we were being "sized up" to see how much additional $$$ they could get out of us. (All experiences with that other dealership.) Though we have only had the car a couple days, the impression we were left with as we drove away is enough to bring us back as our first stop on our next car purchase. More

Horrible way of doing business DON'T BUY FROM HERE PLEASE!!!! If I could give less stars I would. I bought my car last year thinking I was getting a good deal. While in the test dri DON'T BUY FROM HERE PLEASE!!!! If I could give less stars I would. I bought my car last year thinking I was getting a good deal. While in the test drive I heard a noise on the front passenger side of the vehicle, and I was told it was nothing because Todd Archer stands behind his vehicles, and it would be fixed before I bought it. Turns out they just bandage the vehicle until its bought. That noise came back within a year and now I'm going to be without a car for my little girl to ride in. Over one thousand dollars in less than a year. Please listen to me and not buy from this crooked dealership. More

Car Service I recently had my car in for a regularly scheduled oil change. The service manager looked up my history and mentioned that I may be due for a tire ro I recently had my car in for a regularly scheduled oil change. The service manager looked up my history and mentioned that I may be due for a tire rotation. I told him to go ahead and do the rotation along with the standard service. Within 30-45 minutes the service manager came to me and mentioned that the service technician recommended to NOT rotate the tires; just leave them alone until the next scheduled service and they would re-evaluate. That just blew me away. Here was a chance to get a few more dollars out of me and I would have been no wiser to the fact. However, a stand-up service technician went out of his way and saved me money and time. I will go no other place now for service and I will definitely ask for that particular service technician to service my car. Outstanding service and a testament to the culture at Todd Archer... Jim More

Extremely unhappy buyer!!!!!!!!!!!!! I came to this dealership to purchase a used vehicle because my old car had finally died. I was approached by Jeff Stangl and he asked me what I was l I came to this dealership to purchase a used vehicle because my old car had finally died. I was approached by Jeff Stangl and he asked me what I was looking for. We proceeded to go through with the purchase of a 2008 Ford Fusion. I told Jeff that my old car was sitting in the parking lot of Performance Dodge and needed to be towed because it was not operable and that once they had it towed to this dealership I needed to clean it out before they sold it to the salvage yard. He said that was fine and did not specify a time that I had to have this done by and said that he would even call me before they sold it to make sure that I had everything out of there that I wanted. I came back about 2 weeks later to clean my car out finally. The reason it had taken me so long to do so is because life happens and I had been extremely busy. When I came back Jeff informed me that they had already sold my car to the salvage yard and that it was my fault for not coming back sooner to clean my car out. He was extremely rude about it and proceeded to try and tell me that I never told him that I wanted to clean it out and denied saying that he would call me even though my fiance was sitting right there when he said it. He then also said that I should have called instead to let him know when I was gonna come by to clean it out and that he didn't understand why I was so mad. He then walked away from me shaking his head with attitude as if I was the one that was wrong in this whole situation. No one ever called me like he said they would to warn me that they were selling my car and to make sure I had my stuff out of it. Because of this horrible incident this dealership has cost me hundreds of dollars in Cd's that were in my car that were very valuable to me and were taken at the salvage yard. I will never purchase another car from this place again and I will definitely not be recommending anyone to this dealership either. Jeff obviously has no idea what the true meaning of customer service is and most certainly did not care that he was treating a customer so horribly. It was totally unprofessional and uncalled for. If I could I would make this dealership reimburse me for all the Cd's I lost because of them!!!!!!!!!! More

Awesome experience! These guys were so helpful and friendly! They made me feel really good about my decision! They really seemed to want to help me out! They worked with These guys were so helpful and friendly! They made me feel really good about my decision! They really seemed to want to help me out! They worked with what I had! Only people I saw who were able to get me in a great car! More

Good experience I found Ken to be very helpful. He answered all of my questions and tried hard to provide a good buying experience. This is my first Hyundai car, so I found Ken to be very helpful. He answered all of my questions and tried hard to provide a good buying experience. This is my first Hyundai car, so I may have more to post after driving it for a while. More

Friendly atmosphere Todd Archer dealers were not "pushy"...though I understand they must do their job to earn the business of the customer, the individual's I dealt with Todd Archer dealers were not "pushy"...though I understand they must do their job to earn the business of the customer, the individual's I dealt with were understanding and professional and friendly. EVERYONE there when I ended coming back to relook at the vehicle and check it out were friendly and did everything possible to locate the dealer (who was with another customer & was unaware that I was planning to come back the same day). The day I did finally make my decision, the dealer I dealt with responded promptly to my email and I set up an appointment that very day and was told it would only take me 1 hour to accomplish everything (though it actually took 2hrs) no fault of the dealer who was multi-tasking and working with other customers. He was however very thorough and explained EVERY detail of my car and its functions. He was very friendly and enjoyed talking and I was very much aware that he would do anything he could to get my business, BUT he NEVER was pushy and understood my decision whether it would be with Todd Archer or another Dealership. When it came to seeing the Business Manager (finance side of the house), Patrick Wagner was very patient and understanding, especially when I had asked many questions and explained how I was understanding the paperwork. He took his time and made sure I understood what he was explaining and even though he must do his job, he never "pushed" me into buying anything I did not want to. To me THAT is good customer service - "Never being TOO aggressive or 'pushy" on a customer. (my career has been in customer service so I understand this position very well). Todd Archer Hyundai in my opinion gives good customer service, does everything in their legal standings to work with the customer. One thing I did really like was when any employee saw me sitting and waiting on my dealer (who was running my paperwork around), they would ask if I was being taken care of and if there was anything they could do to help. All in all Todd Archer, from my experience in purchasing a vehicle (have yet to try the service department) is there to take care of the customers needs and does everything they can to fulfill the customers "dream" car wishes. More