Beach Mazda

I took my MX5 in for its first service the other day. Last night I noticed oil on the floor next to my door in the garage. I looked under the car and there was quite a pool of fresh oil. I took the car b Last night I noticed oil on the floor next to my door in the garage. I looked under the car and there was quite a pool of fresh oil. I took the car back today. I was worried that they cross threaded the plug or filter. They reported that they failed to tighten the oil filter properly. Customer service (counter) were apologetic and professional but now I know that quality at Beach Mazda is on the level of Wal-Mart. I won’t be going back. More

I am giving them only one star because of 2 things. One is they required me to buy an insurance policy for fender benders that did not break the paint. Worthless! Next they said the first oil change wa One is they required me to buy an insurance policy for fender benders that did not break the paint. Worthless! Next they said the first oil change was free. Seems reasonable. So I did not get my first oil change there because I was out of town. Next oil change was not free because it was not the first. Oil change cost more than the one I received else where also. Now it was my first oil change at the Mazda. But the point is; if you offer one free oil change, it should come anytime. That is the way any dealership does it where I come from. Just really cheap considering I bought the car during the pandemic and paid premium price. Not to mention it was a $40,000 car. More