Beach Ford - Service Center

I would love to share my customer service feedback with the owner. I have purchased two vehicles from Beach Ford in the past but due to the inconsistent customer service I have experienced in the service d the owner. I have purchased two vehicles from Beach Ford in the past but due to the inconsistent customer service I have experienced in the service department, I am not sure if I will purchase another vehicle from Beach Ford. Specifically I had to bring in specific bulletins to share in order to get my vehicle repaired appropriately. This has occurred on two occasions and resulted in multiple inconvenient trips to the service department for the same issues. I spent hours on the phone with Ford Corporate to get assistance for my most recent issue. It was the same issue I reported to the service department on two previous visits while the vehicle was still under warranty. It wasn’t until Vince in the service department reviewed my service record that it was determined Beach Ford service should have repaired the issue previously. He took swift action and provided a loaner vehicle while my vehicle was being repaired. Bottom line is I believe Beach Ford would benefit greatly from some basic customer service training. It is my opinion there is a communication breakdown among the customer, service agent, and the technicians. More

Easy to make an appointment. Courteous and on time. Assistant was helpful with options for maintenance. Courteous and on time. Assistant was helpful with options for maintenance. More

It is Always a pleasure and I never have any issues when getting services at beach ford getting services at beach ford More

They do a great job, very professional, curious and friendly. I like that they do a clean up before returning it to you. friendly. I like that they do a clean up before returning it to you. More

Been awhile since I came back to beach ford, Becky Slater was my service advisor. Everything was good with the service. Timely and courteous. Used early drop off for my vehicle. You had it for 1 day. Picking was my service advisor. Everything was good with the service. Timely and courteous. Used early drop off for my vehicle. You had it for 1 day. Picking up my vehicle the next day was ok, cashier not friendly took payment asked no questions or if I had any questions about the service that was done. Not very friendly. More

Early morning appointment work started and completed in a reasonable amount of time. Service representative kept me informed about any delays and issues. I’m very satisfied with completed service. reasonable amount of time. Service representative kept me informed about any delays and issues. I’m very satisfied with completed service. More

Nick and his team were on time and did the recall work and inspection in a professional manor. I appreciate the mobile service when available. Thank you. and inspection in a professional manor. I appreciate the mobile service when available. Thank you. More

The gentleman that came to my driveway was on time, professional, efficient, and friendly. Excellent job completed timely. professional, efficient, and friendly. Excellent job completed timely. More

Great dealership! Always Best experience at Beach Ford My vehicle service experience was excellent Thank you Always Best experience at Beach Ford My vehicle service experience was excellent Thank you More

Excellent customer service. Very efficient, clean Friendly staff. Scheduling is easy! Won’t go anywhere else! Very efficient, clean Friendly staff. Scheduling is easy! Won’t go anywhere else! More