Beach Ford - Service Center

This dealership has been great to work with over the past years and has always exceeded expectations! Beach Ford takes obstacles and turns them into opportunity. years and has always exceeded expectations! Beach Ford takes obstacles and turns them into opportunity. More

Close to my home. Service desk are courteous to my needs. Honest on future service Service desk are courteous to my needs. Honest on future service More

I was in Virginia Beach from out of town. My passenger side window would not go up, and Beach Ford diagnosed the issue. Dottie, Billy, and Lucas from Beach Ford were extremely helpful in seei My passenger side window would not go up, and Beach Ford diagnosed the issue. Dottie, Billy, and Lucas from Beach Ford were extremely helpful in seeing me on short notice on a Saturday. They fixed my issue and went above and beyond. Mike, the sales manager, was very friendly and welcoming. I would highly recommend Beach Ford. More

I used the mobile service. The technician was on time and very professional. All agreed upon service was performed at quality levels The technician was on time and very professional. All agreed upon service was performed at quality levels More

I would love to share my customer service feedback with the owner. I have purchased two vehicles from Beach Ford in the past but due to the inconsistent customer service I have experienced in the service d the owner. I have purchased two vehicles from Beach Ford in the past but due to the inconsistent customer service I have experienced in the service department, I am not sure if I will purchase another vehicle from Beach Ford. Specifically I had to bring in specific bulletins to share in order to get my vehicle repaired appropriately. This has occurred on two occasions and resulted in multiple inconvenient trips to the service department for the same issues. I spent hours on the phone with Ford Corporate to get assistance for my most recent issue. It was the same issue I reported to the service department on two previous visits while the vehicle was still under warranty. It wasn’t until Vince in the service department reviewed my service record that it was determined Beach Ford service should have repaired the issue previously. He took swift action and provided a loaner vehicle while my vehicle was being repaired. Bottom line is I believe Beach Ford would benefit greatly from some basic customer service training. It is my opinion there is a communication breakdown among the customer, service agent, and the technicians. More

Easy to make an appointment. Courteous and on time. Assistant was helpful with options for maintenance. Courteous and on time. Assistant was helpful with options for maintenance. More

It is Always a pleasure and I never have any issues when getting services at beach ford getting services at beach ford More

They do a great job, very professional, curious and friendly. I like that they do a clean up before returning it to you. friendly. I like that they do a clean up before returning it to you. More

Been awhile since I came back to beach ford, Becky Slater was my service advisor. Everything was good with the service. Timely and courteous. Used early drop off for my vehicle. You had it for 1 day. Picking was my service advisor. Everything was good with the service. Timely and courteous. Used early drop off for my vehicle. You had it for 1 day. Picking up my vehicle the next day was ok, cashier not friendly took payment asked no questions or if I had any questions about the service that was done. Not very friendly. More

Early morning appointment work started and completed in a reasonable amount of time. Service representative kept me informed about any delays and issues. I’m very satisfied with completed service. reasonable amount of time. Service representative kept me informed about any delays and issues. I’m very satisfied with completed service. More