Beach Cities Toyota Westminster

*0 Star* Where to start about this proclaimed "Family Owned" dealership with a Toyota badge. Such bad rep for our respected Toyota Family brand, tainted by the Rude Sales Manager (Julio Ruiz) representin Owned" dealership with a Toyota badge. Such bad rep for our respected Toyota Family brand, tainted by the Rude Sales Manager (Julio Ruiz) representing this dealership. Let me start- Called in to check if the Used 2007 Lexus Special deal was still available, salesman said yes come on in. The advertise special sales price was listed for $6882. Came in at 7:55PM, Test drove the car, liked it made an offer for $6500, the incompetent Sales Manager came back stating he can't go down 1 penny. I accepted what the advertised price was, as I did liked the car. Incompetent Sales Manager came back and jot down random price of $9500 is what I should pay. I asked him why the price increased and how did you come up with such random figure. He didn't have a legitimate answer, but stated he added $4K package that must be paid. I was dumbfounded, and thinking to myself this place can be sued for false advertising. He made me feel as though I was uneducated and dumb enough not to question his logic, almost belittling me in a way. I work in Client Relations for a large institution, and to be treated like this was totally unacceptable and embarrassing for this business that he represented. Perhaps I suggest to coach this individual Sales Manager. I wasted my time taking Lfyt to and from this dealership from my home costing me about $100. This dealership wasted my time and wasted my money, without honoring there advertised price online. I'll make sure to reach out to the state AG and other Media outlets for investigation about this dealership sales tactic on there used cars sales misrepresentation. As other reviews suggest they have been doing the same to other customers. An organization operating like this will not last if they continue this kind of tactic. I should of stick with online Car Shopping, instead of this brick and mortar operation. This is why these type of dealerships will be obsolete soon as Technology in buying cars online will capture significant marketshare. DO NOT DO BUSINESS with this Dealership, particularly if you are looking to buy a USED car! More

The service writer flat out lied to me on more than one occasion. When I pointed out the inconsistencies in his statements he didn't even blink... or apologize. Disgusting behavior and a disgusting dea occasion. When I pointed out the inconsistencies in his statements he didn't even blink... or apologize. Disgusting behavior and a disgusting dealership More

I saw on their website that they were taking inventory on a new 2022 Tundra with the specifications I was interested in, so immediately I used their website's chat feature, which connected me to a salesman v a new 2022 Tundra with the specifications I was interested in, so immediately I used their website's chat feature, which connected me to a salesman via text. Just via text, I could tell his over-assertive-ness. First he asked if I could come in today (mind you a truck in transit) to "negotiate and pre-contract it". I informed him I would love to talk numbers, because of my hectic schedule, and in this day in age with the current times, I would rather communicate remotely until we get closer to negotiating a deal. So I responded that I understand their particular dealers policy, but it probably will not happen and thanked him for his time. I mentioned that other dealerships I've been communicating with have obliged to talk to me via phone/e-mail/text. With no acknowledgement of what I said, 5 minutes later I received a text response "are you financing or paying cash?" and so I responded that I am going to be financing. again, a very short response: "how much are you putting down? 5 or 6 year term?" at which I respectfully responded "Well I would like to see your numbers first. What is the MSRP and is your dealership asking for a market adjustment?" this is where it took a turn, he then (what I will describe as) barrages me with 3 texts back to back "WHAT HAVE OTHER DEALERS OFFERED YOU?" "DO THEY EVEN HAVE THE VEHICLE?" "YES, THERE ARE DEALER ACCESSORIES AND A MARKET ADJUSTMENT ON ALL OF OUR VEHICLES" So without answering his questions, I said "thanks for your time, you're clearly dodging my question and you don't have to worry about what I'm talking about with other dealers, I'm talking to you now. Thank you for your time, I'll take my business elsewhere. I'm sure you won't have any problems selling this truck." I was just very put off by this interaction. It's been a few years since I've dealth with a car salesman like this, I've lucked out with good car buying experiences lately. I just hope with the current market the way it is, car dealerships aren't reverting back to these devious sales tactics. More

Horrible people in sales! Bait and switched pricing from 9000 to 13000 when I was paying cash. Hung up on me twice. Did not respond to my inquiry for 6 hours, 9000 to 13000 when I was paying cash. Hung up on me twice. Did not respond to my inquiry for 6 hours, More

This was a negative experience. But the star rating doesn't allow a negative value. I found the vehicle on the Carfax website, which linked to the Elmore Toyota site. The price looked competitive so doesn't allow a negative value. I found the vehicle on the Carfax website, which linked to the Elmore Toyota site. The price looked competitive so I emailed and then called to inquire about availability, price, and warranty. Upon arrival I was told the "real" price that should have been disclosed to me by the associate with whom I spoke. The advertised price $ 15,687 plus the “dealer add-ons” for $ 3,995. Thanks for wasting my time by not stating the "real" price when you talked to me on the phone and emailed me the quote. And Richard said very smugly, "You don't have to buy from us." "No hard feelings." and finally "We are done here." More

Kenneth Beardsley was great from start to finish. He helped accommodate everything that I had inquired about online. He made this a quick and easy process which was refreshing compared to most dealershi helped accommodate everything that I had inquired about online. He made this a quick and easy process which was refreshing compared to most dealerships. Great service and business overall. I will definitely be purchasing another vehicle in the near future from Elmore due to Kenneth's service. More

Samuel Gonzalez was very friendly. We were a very nice experience with him. We drove from San Diego. We will recommend this place and all customer service. experience with him. We drove from San Diego. We will recommend this place and all customer service. More

Samuel Gonzalez is a great customer service. He was a patient and very nice salesperson all the time into Elmore Toyota with my husband and I. patient and very nice salesperson all the time into Elmore Toyota with my husband and I. More

I Purchased a car from Elmore Toyota in Westminster, CA. I purchased a VSA that the Director of Finance knew was not valid and is trying to change the contract's terms after funding. The contract is not val I purchased a VSA that the Director of Finance knew was not valid and is trying to change the contract's terms after funding. The contract is not valid. I just took a call from Anthony Dadamio after telling him I do not want to discuss this with him. I was told the GM would not call a customer, like me. I am hopeful someone at @Toyota will notice this and reach the proper person at this dealer. I want to talk about the contract mistake or fraud without involving the lawyers, but this looking less likely with the Director of Finance calling, yelling, and hanging up on me. Next up is local law enforcement due to fraud I suspect and the California Attorney General office with a complaint. Everyone at Elmore Toyota know, all the yelling, dogging, and threats will not make the issue go away. More

Second time I was treated horribly here. Won’t happen again. Came in to buy a sequoia and it was like pulling teeth to get Nini to even show me the car. When I said I’d buy it, they tried to throw an again. Came in to buy a sequoia and it was like pulling teeth to get Nini to even show me the car. When I said I’d buy it, they tried to throw an unlisted markup at me. I tried to negotiate with them, but the finance guy I. The back felt the need to chirp in. I ended up going and buying the car at Toyota of Huntington Beach and gave them my $70k. Will NEVER be back to Elmore.... More