Beach Cities Toyota Westminster

Bad Customer Service I have been trying since July to get the paperwork to cancel warranty and get refund and no one there seems to be able to fax or email the paper work I have been trying since July to get the paperwork to cancel warranty and get refund and no one there seems to be able to fax or email the paper work to make this happen. They don't mind adding in the extra just don't want to give you your money back. More

Bad service I went in to buy a 4 runner. The price the sale person agree to sale the car for me for 37000 with 2.9% apr that he confirm with his manager. I gave I went in to buy a 4 runner. The price the sale person agree to sale the car for me for 37000 with 2.9% apr that he confirm with his manager. I gave them 7000 down and I confirm with the sale man that I only financing for $30000. And he said yes. But when I went to talk to a finance guy. He told me that he try to financing 39000 with 9.0%apr. Because his manager told him to do so. Instead they try to sell the car for 37000 and now they want me to pay the car for 46000. Hi everyone just be careful the trick they do on your monthly payment that they steal from you. And I told them that I want my 7000 money back so I can go to another dealer. They said "they can't give my money back right now". They tell to come back tomorrow morning at 8:30 am. I went there the next morning around 9:30. I ask them the money back . And now they told to come back 1 or 2 pm. Then I told no I called the police. And I start yell in their showroom. About a few minutes they finally give me the check. Elmore toyota is a very very very bad dealer. They are very bad. They said one thing but did another thing. They are very bad in the business that I ever know. This is a bad dealer I won't back ever and ever again More

I had such an awesome experience with these two gentlemen. They were very friendly and informative about my service which was for a recall. They offered refreshments while I waited to be shuttled gentlemen. They were very friendly and informative about my service which was for a recall. They offered refreshments while I waited to be shuttled back home since the service will take more than 3 hours. Once they were done, they called me to inform me that they were done with the service and had me shuttled there. If you get any work done or need to take your car in for a recall, ask for Alfredo Mejia and Paul Rivas!!! They will take care of you and your car!! And make you laugh and make you feel at ease that your car will be done right the first time!!! Thank you guys!!!! More

Bought my 2001 Avalon from this dealership in 2002 and have had it serviced at this dealership ever since. Everything was fine until about 1 year ago. I was strongly encouraged to have major work done b have had it serviced at this dealership ever since. Everything was fine until about 1 year ago. I was strongly encouraged to have major work done because "it is well overdue". However my records showed that all of the recommended work had been done within the past 12-18 months. I gave a negative review of this visit and was contacted by a dealership representative who assured me the problem was with a "new and inexperienced" service writer and that this would never occur again if I would just give them a 2nd chance. Today I took my car in for an oil change and was upsold to include a tire rotation. Then I was told that my transmission fluid was dirty and records showed it had not been changed since 69,000 miles. (Current odometer reading 112,000 miles.) I strongly resisted this additional service, paid for the work done, and left the dealership. I just checked my records and found that transmission fluid was drained and refilled at 89,000 miles. Once again, I had been lied to in an attempt to sell me additional service. When I got home, I also noticed that one of my lug nuts is now missing. Thanks, Elmore, but I have had quite enough. There are plenty of dealerships in this area who will be happy to get my business. If I am not mistaken, there is one just south of you on Beach Blvd. You just lost my business for 2 vehicles for good. And my next purchase will definitely NOT be from Elmore Toyota. More

Today I brought my wife's Camry in for a scheduled maintenance and the experience that I had at Elmore Toyota was nothing but positive. Everyone was nice and helpful from the attendant guys to the ca maintenance and the experience that I had at Elmore Toyota was nothing but positive. Everyone was nice and helpful from the attendant guys to the cashier. My service advisor was Alfredo Mejia, and he was awesome knowledgeable. Steven V. More

We made an appointment for an oil change at 11am on Friday and when we got there, we were helped right away. The employees seemed very friendly and efficient. The place is under construction now, but Friday and when we got there, we were helped right away. The employees seemed very friendly and efficient. The place is under construction now, but they did a great job of guiding the clients where to go. It took about 2 hours for the oil change to be completed, but the the service advisor did tell us it would be about 1 1/2 hours so it was ok. The location is near restaurants so if you decide to wait, there are places that you can go to to grab some food while waiting. I would definitely recommend this dealer to everyone. More

I have been purchasing and servicing my Toyota vehicles at this dealer for many years. I have come to expect excellent service but how I was surprised by my last visit on August 7, 2013. I did not have t at this dealer for many years. I have come to expect excellent service but how I was surprised by my last visit on August 7, 2013. I did not have time to make an appointment for my 40,000 mile service on my Prius, but you would have thought that I had. Although the dealership is undergoing the construction of a new showroom, Service Agent Hubbell greeted me promptly when I turned into the new service area driveway and then led me to his office. He reviewed what had to be done on my car and promised that he would have it serviced promptly as my wife and I had to wait. He then showed us to the new "temporary" customer lounge where we waited for the servicing to be completed. Although there were many customers having their vehicles serviced, I can only say that this was the shortest time I ever had to wait and Service Agent Hubbell did all that he could to make our visit as short as possible. The cost for the service was less than I had anticipated and I was more than pleased with the entire experience. More

The people there are very friendly and knowledgeable and have a shuttle that takes me back to work and picks me up. Elmore is close to my office in Huntington Beach have a shuttle that takes me back to work and picks me up. Elmore is close to my office in Huntington Beach More

Dan was very friendly and knowledgeable to all my questions, he made me feel that he was going to take care of me and my car, and he did as he said. What a comfort. I have never wrote a review on any questions, he made me feel that he was going to take care of me and my car, and he did as he said. What a comfort. I have never wrote a review on anyone that I liked. Its always righting a review if someone made you upset. If I ever get my cars serviced again it will be wherever I can find Dan Hubbell. Thanks Dan. Go. ARMY Toby More

The saleman I was negotiating was stellar, but it was some of his coworkers that thoroughly insulted me. A receptionist and some others were pointing and ridiculed the way my mother was talking to our sa some of his coworkers that thoroughly insulted me. A receptionist and some others were pointing and ridiculed the way my mother was talking to our salesman from virtually since we sat down. I started watching one of them be more brazen and shameless as he stared over and kept laughing , probably thinking it was ok. Eventually my brother commented on it to me and I asked If he had noticed too, and after that , that unprofessional man was called on it and cost the dealer the possible sale of two trucks...It also caused some other customers to leave and I am very disgusted as this is the first time this has ever happened to me. No other dealership I've been to has been that rashly rude. I never would have thought there would be such an obvious and disgraceful breach of social politeness. I'm dearly hoping that this isn't a normal pattern of behavior or something that is prided on. Since that left my experience sour , coupled with the fact I wasted gas and time to apparently be a source of poor humor or amusement, I have great doubts about giving business to a place that made me thoroughly uncomfortable. More