Beach Cities Toyota Westminster

We made an appointment for an oil change at 11am on Friday and when we got there, we were helped right away. The employees seemed very friendly and efficient. The place is under construction now, but Friday and when we got there, we were helped right away. The employees seemed very friendly and efficient. The place is under construction now, but they did a great job of guiding the clients where to go. It took about 2 hours for the oil change to be completed, but the the service advisor did tell us it would be about 1 1/2 hours so it was ok. The location is near restaurants so if you decide to wait, there are places that you can go to to grab some food while waiting. I would definitely recommend this dealer to everyone. More

I have been purchasing and servicing my Toyota vehicles at this dealer for many years. I have come to expect excellent service but how I was surprised by my last visit on August 7, 2013. I did not have t at this dealer for many years. I have come to expect excellent service but how I was surprised by my last visit on August 7, 2013. I did not have time to make an appointment for my 40,000 mile service on my Prius, but you would have thought that I had. Although the dealership is undergoing the construction of a new showroom, Service Agent Hubbell greeted me promptly when I turned into the new service area driveway and then led me to his office. He reviewed what had to be done on my car and promised that he would have it serviced promptly as my wife and I had to wait. He then showed us to the new "temporary" customer lounge where we waited for the servicing to be completed. Although there were many customers having their vehicles serviced, I can only say that this was the shortest time I ever had to wait and Service Agent Hubbell did all that he could to make our visit as short as possible. The cost for the service was less than I had anticipated and I was more than pleased with the entire experience. More

The people there are very friendly and knowledgeable and have a shuttle that takes me back to work and picks me up. Elmore is close to my office in Huntington Beach have a shuttle that takes me back to work and picks me up. Elmore is close to my office in Huntington Beach More

Dan was very friendly and knowledgeable to all my questions, he made me feel that he was going to take care of me and my car, and he did as he said. What a comfort. I have never wrote a review on any questions, he made me feel that he was going to take care of me and my car, and he did as he said. What a comfort. I have never wrote a review on anyone that I liked. Its always righting a review if someone made you upset. If I ever get my cars serviced again it will be wherever I can find Dan Hubbell. Thanks Dan. Go. ARMY Toby More

The saleman I was negotiating was stellar, but it was some of his coworkers that thoroughly insulted me. A receptionist and some others were pointing and ridiculed the way my mother was talking to our sa some of his coworkers that thoroughly insulted me. A receptionist and some others were pointing and ridiculed the way my mother was talking to our salesman from virtually since we sat down. I started watching one of them be more brazen and shameless as he stared over and kept laughing , probably thinking it was ok. Eventually my brother commented on it to me and I asked If he had noticed too, and after that , that unprofessional man was called on it and cost the dealer the possible sale of two trucks...It also caused some other customers to leave and I am very disgusted as this is the first time this has ever happened to me. No other dealership I've been to has been that rashly rude. I never would have thought there would be such an obvious and disgraceful breach of social politeness. I'm dearly hoping that this isn't a normal pattern of behavior or something that is prided on. Since that left my experience sour , coupled with the fact I wasted gas and time to apparently be a source of poor humor or amusement, I have great doubts about giving business to a place that made me thoroughly uncomfortable. More

The most recent experience was by far the worst. After receiving my vehicle back for recall service I noted the center console had not been reattached to the mounting and the wiring harness for the mirror receiving my vehicle back for recall service I noted the center console had not been reattached to the mounting and the wiring harness for the mirror control was installed upside down. This is not an easy task because the harness cover is shaped so it will go in only one way. I shared my concerns with Toyota via the survey link received via e-mail. It has been over four months and so far not a peep from Elmore Toyota. The service experience has always been a bit uneven but this one was the absolute worst. Also it is unfortunate that the sales person I bought my previous vehicle through took the client names and addresses with him and I have been receiving e-mail and flat mail from each dealer he has gone to work with for the past several years. The reason I know this is because he kept misspelling my name during the sales process and each communication I receive from the other dealers (including birthday cards) has the same misspelling. This is a large concern to me that this person has my name (wrong), address, date of birth, and who knows what other personal information. More

they are horrible people We got a deal on new truck, but they are horrible people We got a deal on new truck, but when come to financial dept, problems appeared. They said they coutd get lower interest rate they are horrible people We got a deal on new truck, but when come to financial dept, problems appeared. They said they coutd get lower interest rate. They add unneccessary warranties without telling us that warranty cost will be added to the price. They rushed us to sign and increased the principles with over 10000 more of unnecessary warranties. First time, we returned to complain about this and wanted to void the warranties. They said the deal have sent to the bank and needed to wait for a few days to hear back. they avoid explaining for us why the principle so high. Second time we came, we met with this Peter Lu financial manager telling the situation. He said he looked into it and walked away from the office for 30-45minutes. He came back and told me sorry the deal went through with the bank and they had nothing to do with it now. You had to deal with the bank yourself. He slapped hand, saying it had nothing to do with us now. Talk to the bank and resolve it yourself. We were so angry and could not say a word. I was so angry to hear that they tried to offer extra year for one of the warranties if we kept it. We did not just gave up. Third time, we went straight to general sales manager telling to solve it. He gave up and tell one of the finance guy to redo it, but we had to keep 3 unneccessary warranties. I was so surprised to see they have the forms to cancel warranty agreement. These guys are cunning and conceitful. they could have solved it on first visit. Bad karma will happen to them More

This is a review on the parts department but there is not an option, I thought the service department represented the parts department the closest (service department, please accept my apologies ahead of tim an option, I thought the service department represented the parts department the closest (service department, please accept my apologies ahead of time). I went in on a Sunday (1/27) because Elmore Toyota is one of the few service and parts departments open on Sunday (kudos to you). I am in need of a part for a 2010 Camry LE, 4 cylinder, automatic transmission, ash interior, US built. The person who did not seem like be wanted to be there, asked for a VIN number. I did not have it so he said he could not help me because they have 7 different models of Camry. What other information did he need? This is the ONLY Toyota dealership that required the VIN number after being given the above information. Note to everyone: if you absolutely need a part on Sunday, take a chance at this parts department. If it can wait until the week, definitely go to another parts department. More

I am finally coming to the end of a 5 month-long mess of issues with Elmore Toyota which started with them severely damaging my truck. Although I am relieved to finally rid myself of them, they ended our en issues with Elmore Toyota which started with them severely damaging my truck. Although I am relieved to finally rid myself of them, they ended our encounter by stealing $300 from me in one last hurrah. Each time they tried to "fix" something that they damaged, they would damage something else in the process, with lies and the usual run-arounds throughout the entire process. Promises of days turned into weeks, and nothing was ever done without cutting corners. After their most recent mess, we agreed that I could have my own shop fix the damage they caused (this time it was my paint) and they would reimburse me. They went back on their word and told me it would be "bad business" for them to have to pay. After countless wasted days dealing with dozens of issues and damages sustained to my vehicle, I can't emphasize enough that no one should take their vehicle to Elmore Toyota. They will cut corners and will never respect you or your property. If I could attach pictures of the e-mails I received, I would, as they are belligerently rude. This is a small example of their customer service. It is how I was told they would not reimburse me for the damage they caused. It has been copied verbatim from my e-mail: Me: "Ruben, I never heard back from you... Please call me as soon as possible." Ruben: "Josh chill out... I will get back to you as soon as I have an answer..." Ruben (before I could respond): "No is the answer!" More

I recently bought a brand new 2012 Prius at your store on the 7th and since I was in a rush to get to work I signed all the papers telling Jeremy their finance manager to go ahead and add all the protection the 7th and since I was in a rush to get to work I signed all the papers telling Jeremy their finance manager to go ahead and add all the protection on the car. After reading all the papers I decided the protection wasn't for me and came back on the 27th to cancel and get a refund on all the extra protection such as the premium Toyota warrantee, gap, and prepaid maintenance. Since Jeremy was not there I spoke to an asian lady who I waited around 10 minutes for and after telling her my situation she leaves and talks to someone, comes back and says I have to see Jeremy fix my problem. I requested to see if any higher authority personnel can speak to this about me and after waiting for about 20 minutes more in walks Lennie Roman. Of course he says the same thing that I have to wait for Jeremy so I let that drop and I ask him in your opinion am I able to cancel this. In response he says no because it has already been processed and he repeats this "everything has gone through and everything has been processed" even though the contract states I can get a refund within 60 days. I showed him the paper and he reads the contract out loud as though I'm stupid to prove me wrong just to end up saying I guess we'll be able to take it off your finance amount... The point I'm trying to get to is he should know your policies as a man of his position and not try to swindle customers into keeping things they don't want. This is my first new car and my first buying experience. Simon did a great job showing me the cars and all the features and Jeremy also was very professional going through all the details with me. I went back the next day to see Jeremy and he was able to fill out a simple form to cancel the extra contracts I didn't want so I was a little more frustrated knowing it was only one form that took 1 minute to fill out while they made a big deal about how long it would take to cancel it. It's people like Lennie that cause the stores reviews to be so low on all the sites. The only reason I came to your this store was because a friend recommended me to Simon and all I read is "100% satisfaction Guaranteed". This was not the case... More