Beach Cities Toyota Westminster

VERY satisfied customer prior to arriving at the dealership the dealership I was riddled with fear of what could be wrong with my truck. When I spoke with Kevin in services prior to arriving at the dealership the dealership I was riddled with fear of what could be wrong with my truck. When I spoke with Kevin in services his calm demeanor and thorough knowledge reassured me that everything will be alright. Kevin in services center went out of his way to check if my parts were covered under Toyota's warranty, Kevin also provided a rental while my vehicle was in the shop. He also kept me up to date with progress of repairs. I will definitely be a returning Elmore Toyota customer because of my GREAT experience with Kevin in services. Thanks More

Pro-active service! My Prius failed unexpectedly owing to a bad battery. I needed it fixed immediately. My service rep was pro-active in getting it done promptly. Althoug My Prius failed unexpectedly owing to a bad battery. I needed it fixed immediately. My service rep was pro-active in getting it done promptly. Although I wasn't present after bringing the car in because of urgent business in Santa Monica, my service rep (Kahn Duy Cao) provided the appropriate service discount and arranged for payment by my wife in my absence. More

Good service Dui's a great person to deal with, I always choose him. He always keeps me update on future repairs that I may need. Keep up the great work. Dui's a great person to deal with, I always choose him. He always keeps me update on future repairs that I may need. Keep up the great work. More

Wonder-Sale! Frank was extremely helpful from the initial contact, to keeping me updated and working with my budget and was immensely helpful and polite. I appreci Frank was extremely helpful from the initial contact, to keeping me updated and working with my budget and was immensely helpful and polite. I appreciate his straightforward approach and willingness to help in any way that he could. I was able to get a financing option that I had not thought possible. Thank you Frank, thank you Elmore Toyota. I love my Prius C! More

Timely, Courteous and Professional Scheduling was prompt. Alternative services were discussed yet not pressured to purchase. Complete description of next scheduled service was provided Scheduling was prompt. Alternative services were discussed yet not pressured to purchase. Complete description of next scheduled service was provided and I was given a comprehensive review of what service was provided. More

Be careful Agreed upon value/price : $29,000 with sale manager, Michael bui for venza car v4 2015 and they did $31,850.00 , they hurry me to sign into the paper Agreed upon value/price : $29,000 with sale manager, Michael bui for venza car v4 2015 and they did $31,850.00 , they hurry me to sign into the paper work, I have confused for $31,850.00 ,so I asked another saleman they said they will adjust this amount but they didn't do. Some words in contact I didn't understand, everything by English. I lost close to $3,000.00. Everything for total is about $38,000 I must borrow money to pay payment. I have contacted to sale manager , they can't help. I try to come back finance office to complain and the finance manager told me if the Michael bui said that he agreed $ 29,000 , the finance manager will return for me $2,850 . Wow, I ask Michael bui about that. He said he didn't say that. Wow , it means that the Michael bui have cheated me. Before my face he said he agreed $29,000 and when he went to finance office ,he said $31,850 and that why the guys in office finance did $31,850. Wow, super lie! I have called police and they said I should call attorney because I have signed in contract so they can not help. that is money I have worked hard by blood. Please be careful before you sign any paper in this dealer , please check money amount you have dealt to saleman. Don't sign if you find out something confused .......finally they have return to me a check $2,850 . Thank god. More

Cheats I went in for a synthetic oil change and got conventional. Stay away from this place. they are crooks. They said I could come back in and they would r I went in for a synthetic oil change and got conventional. Stay away from this place. they are crooks. They said I could come back in and they would redo the oil change but there was no way for me to see what they were doing. NO WAY WOULD I GO BACK and leave you unsupervised with my car. More

Worst care buying experience ever. Beware. At first I could not decide whether these people were incompetent or dishonest. The "internet sales director" sucked us in with a deal, claiming he c At first I could not decide whether these people were incompetent or dishonest. The "internet sales director" sucked us in with a deal, claiming he could get the particular car we wanted from another dealership, and we agreed to the fee of $600 for them to do that. Then once they got us in for the paperwork, they tell us they have to start adding in extra "dealership added" features that were not part of our agreement. Eventually they waived that. We finally got to the point of signing all of the documents with the finance manager, and we read through every detail of the car we were purchasing. He folded up the paperwork, stapled it together and gave it to us in an envelope. We left for a couple hours for them to get the car from Long Beach. When we came back to pick it up, it was not the car we'd been sold (They led us to a V4, not a V6). Unbelievably, we had to point this out to them. Then we were told that to get the V6, we'd have to pay another $2,900. There was not one explanation for this that remotely made sense. We cancelled the sale, having literally wasted our entire day there with extended waits and very poor communication while we were passed back and forth. So, why do I conclude they were dishonest and not incompetent? When I pulled out the contract that the finance manager had assembled and put in the envelope, it was entirely missing the details of the car we had signed for. That summary, showing we were buying a 2015 Venza LXE V6 was not given to us. Imagine that. Nothing that bound them to the car we had actually bargained for and given them a downpayment for.. And they get away with doing business this way. Wow. Now I truly appreciate the integrity of the Volvo and Lexus dealerships that I dealt with in my last two car purchases. More

The worst ongoing customer service I have ever experienced November 25, 2014 I have been doing business with Elmore Toyota for many years with no problems. However, after the recent purchase of my new Scion November 25, 2014 I have been doing business with Elmore Toyota for many years with no problems. However, after the recent purchase of my new Scion, I have had nothing but difficulties with them. Two days after my car purchase, I offered them a copy of my new auto insurance. They stated they did not need it. A few weeks later, I received a letter from the finance company (I guess I made an incorrect assumption that Toyota was financing the car) stating they had not "yet" received a copy of the insurance for my new automobile. I spent about two hours between the car dealership passing the buck and not even offering me to assist me in any way, and the finance company, which I again assumed was Toyota, straightening out this part of the mess. Elmore Toyota could have simply explained, at my time of purchase, that they were not the financing company and that i needed to directly supply them with a copy of my auto insurance. Simple. About a month ago, I received a letter from the DMV requesting registration renewal for the completely paid-off car I traded in to Elmore Toyota. They told me to ignore it, despite several requests to check their computer to see if they mailed the release of liability form to the DMV. I was told several times to ignore it, that the form had been sent to the DMV. Yesterday, I received a letter from the DMV - "Notice of Intent to Suspend" my registration for the car I traded in to Elmore Toyota. I called Elmore Toyota many times today, trying to get to the right person who could respond to this situation. This consumed my entire day. The DMV stated they still have me as the registered owner of the vehicle and, if something happens with the car (the one I no longer own), that I am responsible. Again, several phone calls to the dealership. I spoke with one finance manager who looked in the computer and said the release of liability form had already been sent to the DMV. I explained that the DMV did not have it in their system. He told me he could not do anything. I finally got to speak with the finance manager who did the paperwork on my trade-in and he said it had been "electronically sent" to the DMV when I bought the car and that it is "not his problem that the DMV has not updated their system." After several grueling and stressful phone calls and getting trapped in the middle between Elmore Toyota and the DMV, I was finally transferred to "the DMV Clerk." She stated that it has to be done by mail, that the DMV does not accept electronic submission. She stated she will mail them a copy. I do not understand why Elmore Toyota could not simply provide information and offer to help me over these past two months, or transfer me weeks ago, to the DMV Clerk that I never knew existed. I will never purchase a car again from the dealership and because, by the end of this horrible day, I admit I was yelling at them and they hung up on me, I am afraid to ever call again for anything I may need regarding the purchase of my new car. I have now made an appointment with the DMV to confirm that Elmore Toyota did what they said they did. Another few hours down the drain, when this all could have been solved with simple information and the offer to help a valued, long-time customer. More

STAY AWAY Elmore toyota has provided me with one of the worst retail experiences of my life. They false advertised about the vehicles extras, they mislead me a Elmore toyota has provided me with one of the worst retail experiences of my life. They false advertised about the vehicles extras, they mislead me about prices, which I stupidly did not check before signing the contract, there service department is horrible. They supposedly replaced a water pump but the pump broke after less than a year. This place is just horrible. Do not go here. For any reason. More