Beach Cities Toyota Westminster

Worst Dealership Experience! I could not agree more several other reviews about the lack of ethics at Elmore Toyota. I also had the am unfortunate experience with both the Sales M I could not agree more several other reviews about the lack of ethics at Elmore Toyota. I also had the am unfortunate experience with both the Sales Manager SERGE ULCHENKO and Sales Associate OSCAR HERRERA. I was handed off to several different Sales Representatives before being stuck with Oscar. Oscar tried adding over $4,000 extra costs outside the car price agreed upon when I received my original quote. These items include: an alarm system, 3M Door edge, Automated Clean and Theft Code. They don't make them sound optional- but they are! When I mentioned offers that were clearly on the Toyota website- they questioned where I received the information and feigned ignorance when I proved the rebates to be true. They retreated when they saw I had done my research, but I can't help but leaving from the experience without a sour taste. Again, I agree with other posts- this place deserves zero stars. More

Scam Artists These guys are GRADE A SCAM ARTISTS, especially the Sales Director and Manager SERGE ULCHENKO and OSCAR HERRERA. When they are trying to negotiate a m These guys are GRADE A SCAM ARTISTS, especially the Sales Director and Manager SERGE ULCHENKO and OSCAR HERRERA. When they are trying to negotiate a monthly payment with you they secretly include things outside the car price agreed upon that either they never asked you if you wanted such as warranty or things you specifically declined when asked such as alarm system. Nobody, neither sales nor finance will verbalize that these hidden costs (3k in my case) were secretly pushed in and then later they will say "didn't you read what you were signing?" I'm sorry for assuming that that there wasn't anything in the paperwork that wasn't verbalized to me, extremely slimy!!!!!!!!!!!! They actually tried to justify it by saying that they did me a favor by matching the APR offered to me through my credit union. Wow congratulations, any dealer would have done the same, and they wouldn't have scammed me in other areas. MANAGEMENT DID NOTHING TO RESOLVE THE SITUATION. RESPONSES TO BAD REVIEWS ARE JUST SHOW. Came in contact with Sammy Dominguez and Sophia Zamora and was told they would speak with them, question about whether I would actually be refunded for feature I verbally refused was left unanswered. This place deserves zero stars. More

Wear your Boots I am extremely disappointed in the unethical conduct at your dealership. The bait and switch routine is the worst I have ever seen in all the years I I am extremely disappointed in the unethical conduct at your dealership. The bait and switch routine is the worst I have ever seen in all the years I have bought cars. Thanks for wasting my time with your FAILURE TO TELL ME about the “dealer add-ons” for $3900 when you had emailed me the quote. We had even discussed the quote and you knew that I was ready to make the deal. My RED FLAG at Elmore was when I told you, Daniel, that I was coming in last night, you said you’re there until 9:00 PM, but you happened to have “stepped out for the evening” and we were handed off to Brandon. And then Oscar... My regret is that I didn’t read the YELP and DealerRater reviews before I came to the dealership. And by the way, Oscar is the WORST. Trying to make me feel good about the SCAM and “wanting to make me happy”. I forgot to notice the BLUE SUEDE SHOES. The reputation at the dealership says all I need to know. Maybe you guys can look yourselves in the mirror and if you can, that says a lot about your character,or lack there of. I shutter to think of the old or naïve people who get scammed by you guys—especially if they are going to finance or lease. More

Worst experience ever My experience with Elmore Toyota was so terrible I will never return here again and recommend to everyone I know to not get caught up in their low pri My experience with Elmore Toyota was so terrible I will never return here again and recommend to everyone I know to not get caught up in their low prices online, they will only waste their time in person. I am shopping for a Prius and Elmore had the best deal on TrueCar. They quoted me nearly $1500 less than everyone else with rebates and all that so I drove out 50 miles to get a car from them. The lady I spoke to over half a dozen times online and over the phone showed up for less than 30 seconds to tell me someone else would help me. The car specialist shows up and then starts his spiel about making us aware of rebate vs. financing and dealer add-on fees that we should have been made aware of but obviously we weren't. They like to use their disclaimer as a valid reason and then proceeds to blame the customer for trusting the conversation I had with the sales rep that promised me the price she quoted me was the final price before taxes and fees. Clearly their promises don't mean anything. Anyway we see the car and with their dealer add-ons they marked the car up another $4000 but since we weren't made aware they'd only charge us for half that as a courtesy. Then came the best part, when we returned and the finance guy, yes a third person, came out to talk pricing and options. This man was so rude and condescending and would change his tone when speaking to my father as if we were beneath him. We stay silent and listen to the garbage they tell us of how all dealers fix up there cars and add dealer fees and its our fault for not reading the disclaimer regardless of what was said over the phone and even though I got everything in writing before I went in. I proceeded to get upset and told the man he was lying and I didn't appreciate his tone. Before I could finish he interrupted me, something he did the entire time we talked to him, and told me it wasn't his tone but our tone that was the problem. My father has been in customer service for over 25 years and me for over 5 and I have never spoken to a customer like that but clearly this man thought it was appropriate. Then we tried proceed negotiating and finding a bottom line that works for both parties and this guy got up in the middle of my dad talking to him and started talking to other customers and ignored us as if we didn't exist. Not only were they rude but also unprofessional. I know the people from Elmore who read this will probably make comments about how terrible customers my father and I were and regardless of our frustrations I think when you're about to spend nearly $30,000 on a purchase you should be heard out and treated with respect. I drove out 50 miles and canceled all other dealers for them. I went to 3 other dealers that day and found out the work they did on their cars that they wanted to charge me $4000 for was around $500-$700 max and that's being generous, no other dealers tried to convince me dealer add-ons are a thing everywhere, it's not. I've bought several cars before with my family and hands down this was the worst experience ever and the staff at Elmore were the least friendly and helpful of everyone, they were willing to lie and cut throats to make a sale. More

Terrible quality and service. I bought a 2012 honda accord in this"famous" dealer because I believe they were better than small dealers. However, after one month, the DMV send me a I bought a 2012 honda accord in this"famous" dealer because I believe they were better than small dealers. However, after one month, the DMV send me a mail saying that the previous owner paid the bad check for registration. I complain to their finance manager about a week they solve the problem. Moreover, after 2 Months, I found that the aircon has an odor. I checked the filter, and it was empty. They do not willing to give me a free aircon cleaning service(Charge for $150). Last but not least, after three months, I check my chassis, oil was leaking from the driver side. I backed to elmore toyota on Feb8, and waited for about three hours, their service department told me that I need to spend $365 by myself(Change axel seal). I went to negotiate with sales department, but they just respond that only general manager and used car manager can give me the answer whether they willing to pay. But after waiting for3 days, no one gives me a response. Terrible and tired buying experience, you should avoid this dealer.( And they give me a limited powertrain warranty but it is not work) More

Great service They are very nice and did excellence job! This is the 6th car I have from Elmore Toyota. The very last one (5th car) I have a bad impression about th They are very nice and did excellence job! This is the 6th car I have from Elmore Toyota. The very last one (5th car) I have a bad impression about this dealer. I thought I never come back with this dealer again. This time, because the great service of JENNY, TEDDY (PHUONG), and LENNON (from car service) I will bring my family and introduce my friends to this dealer in the future. More

excellent service I have done minor service for 2011 Camry and experience was excellent. My service was done within two hours as promised and well explained details of I have done minor service for 2011 Camry and experience was excellent. My service was done within two hours as promised and well explained details of the repair. More

great customer service I have been having my cars serviced at Huntington Beach Toyota for many years. The last two times people who were behind me walked past me and went in I have been having my cars serviced at Huntington Beach Toyota for many years. The last two times people who were behind me walked past me and went into the service techs office and were put in front of me. I finally had enough of this disrespectful behavior. I decided to try Elmore and was very pleased with my choice. As I pulled into the service bay I got out of my car and as I was taking some things out of my car another car pulled in front of me. The service person pointed out that I was next to the next service tech. I was then introduced to Lennon who was of great assistance in servicing my truck. Lennon had me have the scheduled service. He then called me to say that my front brakes were low and should be replaced. There was no pressure,just a concern that I should take care of the issue. I will be coming back to Elmore for my future service. Thank You, Dan Healy. More

Great experience with Cory servicing my SUV! Cory was so helpful and accommodated me with service and automate on same day to my SUV. Was in and out in a short amount of time. Great service and Cory was so helpful and accommodated me with service and automate on same day to my SUV. Was in and out in a short amount of time. Great service and loved how Cory was very professional and courteous! More

Fantastic All involved were great. Best dealership in S Cali!! The owner even got involved for a smooth experience!! What a dealership!! Would recommend to All involved were great. Best dealership in S Cali!! The owner even got involved for a smooth experience!! What a dealership!! Would recommend to any and all friends and family. More