Beach Cities Toyota Westminster

I took my less than one year old Toyota that had just a few thousand miles on it in for a safety recall. After they took the car in to perform the service, the service writer came out and stated that my ca few thousand miles on it in for a safety recall. After they took the car in to perform the service, the service writer came out and stated that my car needed new brakes, a new air filter and had dirty engine oil. I declined the service. I took the car home, put it on my lift and inspected all four sets of pads and rotors. They were in perfect condition. As was the air filter and the engine oil. What a disgusting attempt at ripping off a customer. Find a mechanic that you can trust. More

They are liar. They charged $1,500 to fix my car but it is still the same problem. They charged $1,500 to fix my car but it is still the same problem. More

Confirmed advertised sale price on late model Toyota with Internet Sales Manager, specifically mentioned the price. When I showed up to test drive they had some song and dance as to how "dealer installed" op Internet Sales Manager, specifically mentioned the price. When I showed up to test drive they had some song and dance as to how "dealer installed" options would cost nearly $4000 more and "couldn't be removed". Asked the salesman to show me where this was disclosed in the ad and showed him my copy of the ad. He couldn't find the "small letter" he kept referring to anywhere. A complete waste of time. Was ready to buy at their price then and there but this dishonest practice soured me on them. Would rather give my money to someone else. More

If want to deal with fast talking salesmen that misrepresent the car - this is the right place to pay more and leave feeling abused - never again misrepresent the car - this is the right place to pay more and leave feeling abused - never again More

A little story time here. 🤣 Don’t ever go to Toyota Elmore. Honestly, I already got my loan sorted out from my bank and all I have to do is look for a car. They were tryi 🤣 Don’t ever go to Toyota Elmore. Honestly, I already got my loan sorted out from my bank and all I have to do is look for a car. They were trying to have us use their finance (which is their business move btw) and we kept saying no. This guy (I wouldn’t even include his name) basically said I wasn’t approved because I’m way too young and my credit was “LOW” when my bank already APPROVED me without a co-signer and I’m literally 22. 🤣 They already got my information (including my ssn) and all they needed to do was let us take the car home since I really wanted that car. I guess they just lost another customer today. If ya’ll got good experience with them, that’s awesome. I didn’t and I would not recommend for you guys to go there. It’s a rip off. More

Do not waste your time at Elmore Toyota. I went in with all the intent of purchasing a certain Corolla. I saw the advertised price, test drove it, and then talked numbers. Price wasn’t what I went in with all the intent of purchasing a certain Corolla. I saw the advertised price, test drove it, and then talked numbers. Price wasn’t what I wanted so I left and decided to wait for Labor Day weekend, even though the assistant sales manager, Raul Delgado, assured me it was already on Labor Day sale price. Waited 4 days and lo and behold the price dropped almost $900. Maybe because they can’t seem to get rid of it and have had it on the lot since June. Decided to give it a second go and made an appointment with another sales associate. I go in and things seem well. They break down the pricing and even showed me an itemized pricing list of their dealer add-ons, which are ridiculous, but I appreciated seeing it all broken down. The package is $3995 additional. I understand that “maybe” we wouldn’t be able to take it all off but the $1800 security system was the number one thing I did NOT want. Read any dealer contract and it will say that the purchase of theft protection is VOLUNTARY and not a requirement for the purchase, lease, or financing of a vehicle. Well, they refused to take it off. If they would’ve, I could have definitely closed a deal with them. I was willing to overlook the $1200 for “Finishing Touch”, which correct me if I’m wrong, is just a sealant that probably costs them $50 a bottle, if even that. They also told me they wouldn’t be able to use my loan from my credit union and I would HAVE to go through their financing. But the first time I came in they told me they worked directly with OCCU and could easily use and access my loan. Seems fishy. I understand that they are also trying to make money, but seems like they’re doing too much. Used car prices are starting to go down, it shouldn’t have been this hard to try and make a deal with them. Almost $29,000 for a used Corolla is insanity and I think most people would laugh in my face if I told them that’s what I paid. Tough. I really liked the car they had but it’s not worth it to have to deal with this dealership. Extremely disappointing. This is a time where I wish you could rate negative stars. More

Thieves! No other way to describe the slick service team. My new car had a engine maintenance required see dealer. I new there was nothing wrong with the engi No other way to describe the slick service team. My new car had a engine maintenance required see dealer. I new there was nothing wrong with the engine. Elmore Toyota wanted to charge me $180 just to tell me nothing wrong with the engine. I took it to Penske Toyota, they fixed the issue and I wasn't charged a dime. Stay away from Elmore Toyota. More

I bought a car 2 weeks and 5 days ago (03/12/. 22) and the car breaks down only a week and 4 days later called them told them the problem and before they picked it up I wanted to check the oil and 22) and the car breaks down only a week and 4 days later called them told them the problem and before they picked it up I wanted to check the oil and it had no oil in the car I have pics to prove it I thought it was maybe low nope had no oil so I also wanted to see what was wrong with the car so i put my $60.00 code reader and it came up with this code P00304 before it went back to the dealership a day after they can't tell me what's wrong with my just bought car lol I don't know what kind of Mechanics they have working there but I am not happy the car had a service required -12 when I bought the car and they didn't do anything to this car what so ever I also told them to change the oil a week later when I bought the car and Rory the assistant manager for used cars lied to me and told me that the oil was already changed and that he already ordered the antenna shark fin cover for my car to come back and we will install it well the car didn't even make it 2 weeks before it broke down I don't trust these guys all they're shady salesman the struts for the hood don't work I have to buy them myself the car is used as is I get it but don't xxxxin lie to your customers about stuff Mario is cool but he lied to me too worst service ever can't get their xxxx together the struts for the hood and the antenna shark fin cover are over $500.00 my friend bought 2 cars from them $24,000.00 worth and they can't even get and change those 2 things it's a beautiful car a 2016 Hyundai Sonata sport it's still under warranty and they still won't replace the parts the car had problems when it got there and when it left the lot when I bought it and they knew that is very dishonest for a business I will never buy a car here or recommend anyone to come buy a car here I haven't even had the first payment yet More

*0 Star* Where to start about this proclaimed "Family Owned" dealership with a Toyota badge. Such bad rep for our respected Toyota Family brand, tainted by the Rude Sales Manager (Julio Ruiz) representin Owned" dealership with a Toyota badge. Such bad rep for our respected Toyota Family brand, tainted by the Rude Sales Manager (Julio Ruiz) representing this dealership. Let me start- Called in to check if the Used 2007 Lexus Special deal was still available, salesman said yes come on in. The advertise special sales price was listed for $6882. Came in at 7:55PM, Test drove the car, liked it made an offer for $6500, the incompetent Sales Manager came back stating he can't go down 1 penny. I accepted what the advertised price was, as I did liked the car. Incompetent Sales Manager came back and jot down random price of $9500 is what I should pay. I asked him why the price increased and how did you come up with such random figure. He didn't have a legitimate answer, but stated he added $4K package that must be paid. I was dumbfounded, and thinking to myself this place can be sued for false advertising. He made me feel as though I was uneducated and dumb enough not to question his logic, almost belittling me in a way. I work in Client Relations for a large institution, and to be treated like this was totally unacceptable and embarrassing for this business that he represented. Perhaps I suggest to coach this individual Sales Manager. I wasted my time taking Lfyt to and from this dealership from my home costing me about $100. This dealership wasted my time and wasted my money, without honoring there advertised price online. I'll make sure to reach out to the state AG and other Media outlets for investigation about this dealership sales tactic on there used cars sales misrepresentation. As other reviews suggest they have been doing the same to other customers. An organization operating like this will not last if they continue this kind of tactic. I should of stick with online Car Shopping, instead of this brick and mortar operation. This is why these type of dealerships will be obsolete soon as Technology in buying cars online will capture significant marketshare. DO NOT DO BUSINESS with this Dealership, particularly if you are looking to buy a USED car! More

The service writer flat out lied to me on more than one occasion. When I pointed out the inconsistencies in his statements he didn't even blink... or apologize. Disgusting behavior and a disgusting dea occasion. When I pointed out the inconsistencies in his statements he didn't even blink... or apologize. Disgusting behavior and a disgusting dealership More