Beach Cities Toyota Westminster

Car broke down on the way home because of their error. “Preventive” (?) Maintenance On Saturday, 3-2-2019, I brought my 2005 Camry to Elmore Toyota for routine preventive maintenance. The car was runni “Preventive” (?) Maintenance On Saturday, 3-2-2019, I brought my 2005 Camry to Elmore Toyota for routine preventive maintenance. The car was running fine, but the “MAINT REQ’D” light had come on. During the checkup, I was advised to have the water pump replaced. That raised my $73 checkup to a $750 major expense, but I agreed because the last thing I’d want is for my car to break down. I’m an old lady, and my son chauffeurs me most of the time. On the way home after the service at Elmore, we had gone barely half a mile when the “ABS” and “BRAKE” lights came on. We had just been told that the tires & brakes were fine. By the time my son found a place couple of blocks later to U-turn back to Elmore, the clock and radio were offline and the airbag light had come on. Right after that, the car started losing power. As I became increasingly anxious, my son tried to reassure me, saying we were going back to the dealership and things would be OK. But things kept getting worse. We were heading north on Beach, and as we passed Edinger, the “MAINT REQ’D” and transmission lights came on, the car could not accelerate, and it was down to 20 mph. My son put on the hazard lights and kept to the right. Just after we passed under the 405, it came to a complete stop. When it was safe, my son helped me across the freeway onramp lane in the light rain to the sidewalk. He then ran the remaining half mile back to Elmore, and got there just in time to meet the assistant service manager (Melissa) who had helped us and was just then driving away to go home. She readily stayed and got together the people and parts they thought they would need to get our car back in to see what had gone wrong. Meanwhile, a kindly couple had seen my distress and stopped to help, and 2 Huntington Beach police vehicles had stopped behind my stuck car. About 15 minutes later, an Elmore van pulled up with Melissa, my son, and a mechanic. In another 10 minutes, he got my car restarted and took it back to Elmore. The rest of us followed in the van. Melissa expressed her remorse at what had happened to us. She and my son tried to console me while our car was checked out again. When my son mentioned taking me to dinner that evening, Melissa gave us a gift certificate to a restaurant. She, at least, was doing what she could to make things better. So far, at least. She soon confirmed that a connection had come loose, causing the car to lose power. My son remarked that I had just spent $750 at Elmore precisely so that this sort of thing wouldn’t happen, and that whatever was wrong must have happened during the maintenance because we had not been having any trouble before bringing the car in. Melissa acknowledged this, and told us she had been in touch with her service manager, and assured us that they would “make it right”. She promised to call us on Monday (two days away). We were hopeful that Elmore would stand behind their work and make up for their mistakes that had caused exactly the kind of problem that they were supposed to prevent. But no call came on Monday. Nor on Tuesday. I called Melissa on Wednesday, reminding her that she had promised to make things right and that we had been expecting a call. She said she would talk to her service manager. She hadn’t already?? When she called back, their “solution” was to offer me a free maintenance checkup NEXT TIME. That was very little, very late. Where was the remorse she had previously expressed on behalf of Elmore over my distressing experience of having my car break down right AFTER they serviced it? I thanked her for her personal efforts, but made very clear that I was not at all happy with her boss’s idea of “making it right”. When he called a while later, he made things even worse. He claimed that they could not have been expected to come pick us up, and we should give them credit for that. Fine. Thank you. We were half a mile from Elmore and that was the least they should do. They certainly WERE responsible for the breakdown, for retrieving the car, and for fixing it. He also claimed that I should be glad I had a new water pump. Yes, so that I won’t have to worry about it failing and me getting stuck. But that is EXACTLY WHAT HAPPENED IMMEDIATELY AFTER THEIR MAINTENANCE WORK. On the generous side, but well within reason, if they really meant to stand behind their work, would have been a refund on their $750 botched maintenance work. A free $75 checkup NEXT time? If that’s all he was willing to do, at the very least it should have been applied to THIS time. They had botched it THIS time. But no, he thought he was bending over backward and that I should be grateful for his offer. Take it or leave it. I will leave it. And I will leave Elmore Toyota off of my list of trusted, responsible businesses. And I will leave here the YELP! review that they have earned. More

Take shower when you leave to take the slime and grease off Worst dealer ever! Games and more games! Found a new 2018 Tundra thru Costco and they had 4 same colors in stock and I made contact with a supposed Worst dealer ever! Games and more games! Found a new 2018 Tundra thru Costco and they had 4 same colors in stock and I made contact with a supposed internet sales manager: Daniel Liu. Daniel would not negotiate via email and phone - they said for the best deal, I would have to come in. His email quote said "We don't play games here at Elmore Toyota, we would never waste your time. Price is the easy part, so lets get that out of the way" That was a BIG LIE! Do not believe this slogan because they did play games, wasted my time, and was not even close to being competitive. Over 90 minutes made to wait like a retail customer, I was not happy. Internet sales was supposed to cater to people who know numbers, figures, and how everything works (internet savvy)... Daniel greeted me then immediately handed me off to a young salesperson and then another who was "Costco certified". Did not take a test drive as the Costco certified sales person did not offer. Then I asked him about the $2000 dealer markup for stuff I did not want (tint, alarm, theft code, plastic edge pieces). I asked the sales rep to remove the dealer add on and he said his sales manager can take care of it. So we went to negotiations and the sales rep was astonished that I knew exactly what the base money factor, residual and credit tiers. Actually he was pissed when I took his pen wrote down the terms I was looking for - he did not expect a customer to tell him the terms - he was definitely used to people who had no clue what a MF or RV meant.... I made it known that I was not at the dealership to spend hours to be worn down by their retails sales closers. He storms off to his sales manager and they make me wait. The entire sales staff and managers all went outside to eat lunch while I was waiting. They had a taco truck that served lunch and guess who was in line: all the sales staff, office staff, and sales managers. When I saw the sales staff eating lunch AHEAD of customers - showed that customers are not at all taken care of (business first model). After half an hour of waiting, I went back to Daniel and complained that I should not be treated this way (Internet customer). Of course Daniel was having his taco lunch when I interrupted him. After an hour and a half at this dealership, they come out with numbers that are astronomically high for an aged (old 2018) model that had been sitting on the lot while 2019 models are already on the sales floors. They quoted $656 per month on a 36 month 12K lease. They did not remove the $2,000 dealer add on that I requested. They did not know I had another quote from a nearby dealer for the exact same truck for $450 per month! When I showed the sales manager the competition quote and email, he actually said I should go to them because they can't come close to my offer. So I left and said I will be reporting their greasy, sneaky, awful service to Costco so that they can't lure Costco customers into their dealership. This dealership is not to do business with, nor trust them. They are the types that will mess with even their mothers. More

Unprofessional! They greeted us, they talked nicely to us and when we saw the price of the new car we were shocked. Over priced with so many options. When I negotiat They greeted us, they talked nicely to us and when we saw the price of the new car we were shocked. Over priced with so many options. When I negotiated the price down, things changed, they didn't like it, then they agreed on it but then sent us away with a promise to call the next day after getting approval from the boss!!! I knew that they won't call and they never did. A disservice to their dealership. Very unprofessional! I knew I will find the same exact car at a better dealership, for a better price, the very next day! Their loss! More

BAIT & SWITCH -- RUDE - OWNER DOESN'T CARE If we can give zero stars we would. I called to get a cash price on a car (the out the door price ) -- I spoke to a Johnny and he told me to add 10% If we can give zero stars we would. I called to get a cash price on a car (the out the door price ) -- I spoke to a Johnny and he told me to add 10% to figure out the out the door price. So we found the car we wanted -- The price listed on the internet was $21255 (used certified pre-own) ... and we did the math we added 10% as told by Johnny -- and it was within our budget. My husband called verified to see if the car was still available, he spoke to Dan -- (his greeting on the phone wasn't pleasant at all) and was told yes -- then he asked if the out the door would roughly be $23380 -- and Dan said no. My husband said that was like 10% as what Johnny had told us to add. Dan then said there was $2k of dealer accessories -- we were like WHAT??? What else can you add on a used vehicle. When asked what it was -- he wouldn't list the accessories at all -- and Dan started to get more rude on the phone and said all dealership does that.... I don't know what dealership does that. We asked to speak to the owner -- and the owner wasnt any more pleasant, and basically told us we can shop elsewhere if we didnt like the price. More

Zero integrity and outright liars! Client Care Rep, Tina Chau lured me in with her friendly demeanor. Once on the lot I was assigned to a young new salesman who knew very little about t Client Care Rep, Tina Chau lured me in with her friendly demeanor. Once on the lot I was assigned to a young new salesman who knew very little about the inventory. When I identified a vehicle I was assigned to Victor Loiza who was extremely aggressive to the point of being hostile. He employed the usual sales tricks (doodling on a piece of paper, focusing and redirecting to the monthly payment to add high fees later on...). He tried to talk me into another vehicle that was $10k more than the one I identified. When asking about financing I was told a soft inquiry could be done in lieu of a hard pull. I was adamant I DID NOT WANT A HARD PULL of my credit report. I was assured if I didn't sign any contract it would be illegal for them to do a hard inquiry and that I could sue if this was the case. When I got home there were 8 hard inquiries on my credit report. When it was clear I wasn't going to acquiesce Johnny Deyet took over. Mr. Deyet was incredibly personable and I actually felt respected. He promised he would draw up a quote for a vehicle not in inventory yet but in my desired range. We agreed I would come by the following day. But, Mr. Deyet was off the next two days. I did receive a call from Tina who was under the impression I was buying a brand new vehicle $15k over my budget. More

Bait and switch added expense of add-ons off of the quote I'm disappointed. Total bait and switch. Sneaky dealer add ons scams. Was quoted a price to get me in the door and then they added on $4K worth of dea I'm disappointed. Total bait and switch. Sneaky dealer add ons scams. Was quoted a price to get me in the door and then they added on $4K worth of dealer options. They should’ve told me in the email and in our phone conversation that they had added on $995 for 3m door guards (that are $13 on amazon), Vin window etching $995, Karr Alarm $995 and paint coating $995! Still talked them down and got a ok price but they lost a customer forever. I'm not even gonna take my car there for service. Shame More

Worst Dealership Experience! I could not agree more several other reviews about the lack of ethics at Elmore Toyota. I also had the am unfortunate experience with both the Sales M I could not agree more several other reviews about the lack of ethics at Elmore Toyota. I also had the am unfortunate experience with both the Sales Manager SERGE ULCHENKO and Sales Associate OSCAR HERRERA. I was handed off to several different Sales Representatives before being stuck with Oscar. Oscar tried adding over $4,000 extra costs outside the car price agreed upon when I received my original quote. These items include: an alarm system, 3M Door edge, Automated Clean and Theft Code. They don't make them sound optional- but they are! When I mentioned offers that were clearly on the Toyota website- they questioned where I received the information and feigned ignorance when I proved the rebates to be true. They retreated when they saw I had done my research, but I can't help but leaving from the experience without a sour taste. Again, I agree with other posts- this place deserves zero stars. More

Scam Artists These guys are GRADE A SCAM ARTISTS, especially the Sales Director and Manager SERGE ULCHENKO and OSCAR HERRERA. When they are trying to negotiate a m These guys are GRADE A SCAM ARTISTS, especially the Sales Director and Manager SERGE ULCHENKO and OSCAR HERRERA. When they are trying to negotiate a monthly payment with you they secretly include things outside the car price agreed upon that either they never asked you if you wanted such as warranty or things you specifically declined when asked such as alarm system. Nobody, neither sales nor finance will verbalize that these hidden costs (3k in my case) were secretly pushed in and then later they will say "didn't you read what you were signing?" I'm sorry for assuming that that there wasn't anything in the paperwork that wasn't verbalized to me, extremely slimy!!!!!!!!!!!! They actually tried to justify it by saying that they did me a favor by matching the APR offered to me through my credit union. Wow congratulations, any dealer would have done the same, and they wouldn't have scammed me in other areas. MANAGEMENT DID NOTHING TO RESOLVE THE SITUATION. RESPONSES TO BAD REVIEWS ARE JUST SHOW. Came in contact with Sammy Dominguez and Sophia Zamora and was told they would speak with them, question about whether I would actually be refunded for feature I verbally refused was left unanswered. This place deserves zero stars. More

Wear your Boots I am extremely disappointed in the unethical conduct at your dealership. The bait and switch routine is the worst I have ever seen in all the years I I am extremely disappointed in the unethical conduct at your dealership. The bait and switch routine is the worst I have ever seen in all the years I have bought cars. Thanks for wasting my time with your FAILURE TO TELL ME about the “dealer add-ons” for $3900 when you had emailed me the quote. We had even discussed the quote and you knew that I was ready to make the deal. My RED FLAG at Elmore was when I told you, Daniel, that I was coming in last night, you said you’re there until 9:00 PM, but you happened to have “stepped out for the evening” and we were handed off to Brandon. And then Oscar... My regret is that I didn’t read the YELP and DealerRater reviews before I came to the dealership. And by the way, Oscar is the WORST. Trying to make me feel good about the SCAM and “wanting to make me happy”. I forgot to notice the BLUE SUEDE SHOES. The reputation at the dealership says all I need to know. Maybe you guys can look yourselves in the mirror and if you can, that says a lot about your character,or lack there of. I shutter to think of the old or naïve people who get scammed by you guys—especially if they are going to finance or lease. More

Worst experience ever My experience with Elmore Toyota was so terrible I will never return here again and recommend to everyone I know to not get caught up in their low pri My experience with Elmore Toyota was so terrible I will never return here again and recommend to everyone I know to not get caught up in their low prices online, they will only waste their time in person. I am shopping for a Prius and Elmore had the best deal on TrueCar. They quoted me nearly $1500 less than everyone else with rebates and all that so I drove out 50 miles to get a car from them. The lady I spoke to over half a dozen times online and over the phone showed up for less than 30 seconds to tell me someone else would help me. The car specialist shows up and then starts his spiel about making us aware of rebate vs. financing and dealer add-on fees that we should have been made aware of but obviously we weren't. They like to use their disclaimer as a valid reason and then proceeds to blame the customer for trusting the conversation I had with the sales rep that promised me the price she quoted me was the final price before taxes and fees. Clearly their promises don't mean anything. Anyway we see the car and with their dealer add-ons they marked the car up another $4000 but since we weren't made aware they'd only charge us for half that as a courtesy. Then came the best part, when we returned and the finance guy, yes a third person, came out to talk pricing and options. This man was so rude and condescending and would change his tone when speaking to my father as if we were beneath him. We stay silent and listen to the garbage they tell us of how all dealers fix up there cars and add dealer fees and its our fault for not reading the disclaimer regardless of what was said over the phone and even though I got everything in writing before I went in. I proceeded to get upset and told the man he was lying and I didn't appreciate his tone. Before I could finish he interrupted me, something he did the entire time we talked to him, and told me it wasn't his tone but our tone that was the problem. My father has been in customer service for over 25 years and me for over 5 and I have never spoken to a customer like that but clearly this man thought it was appropriate. Then we tried proceed negotiating and finding a bottom line that works for both parties and this guy got up in the middle of my dad talking to him and started talking to other customers and ignored us as if we didn't exist. Not only were they rude but also unprofessional. I know the people from Elmore who read this will probably make comments about how terrible customers my father and I were and regardless of our frustrations I think when you're about to spend nearly $30,000 on a purchase you should be heard out and treated with respect. I drove out 50 miles and canceled all other dealers for them. I went to 3 other dealers that day and found out the work they did on their cars that they wanted to charge me $4000 for was around $500-$700 max and that's being generous, no other dealers tried to convince me dealer add-ons are a thing everywhere, it's not. I've bought several cars before with my family and hands down this was the worst experience ever and the staff at Elmore were the least friendly and helpful of everyone, they were willing to lie and cut throats to make a sale. More