Beach Buick GMC - Service Center

poor service, went for an oil change & tire rotation, Tracy Breitenborn was the young lady signing me in. i asked if they top off all fluid including DEF fluid and if they did a multi point inspection an Tracy Breitenborn was the young lady signing me in. i asked if they top off all fluid including DEF fluid and if they did a multi point inspection and she said they do. after service was complete she told me that they topped off all fluid as i was cashing out and the vehicle was in good shape (no paper trail). They did not even top washer fluid off - I told the next day follow up caller Addison and he just shruged it off. I proceeded to call GMC and filed complaint about service. You can take your vehicle to a 10 min oil change service at half price - norm More

Bought my 2016 Buick Regal brand new from Hyatt Buick, which is now Beach Buick. They have always taken excellent care of my car. Mike and Tracey and the technicians are very friendly, professional, and h which is now Beach Buick. They have always taken excellent care of my car. Mike and Tracey and the technicians are very friendly, professional, and helpful. Today I brought my car in to be detailed. Jamal took extra special care of it and it looks and smells brand new, like it did when I first drove it out of the dealership. It's absolutely gorgeous looking. I'm very pleased with my entire experience. Very highly recommended. More

Slow getting car dropped off. went to Picki it up Couldn’t find paperwork or service rep ?told ineed a new battery????! Went for a second opinion battery in a “A plus condit went to Picki it up Couldn’t find paperwork or service rep ?told ineed a new battery????! Went for a second opinion battery in a “A plus condition!!!wow I have bought 3 new cars here NO MORE!’!! More

WORST EXPERIENCE EVER! !!I I TOOK MY CAR ORIGINALLY TO HYATT GMC IN MYRTLE BEACH 4/29/22 TO REPAIR MY CRUISE CONTROL BECAUSE IT HAD STOP WORKING , I ALSO HAVE A CONVERTABLE !!I I TOOK MY CAR ORIGINALLY TO HYATT GMC IN MYRTLE BEACH 4/29/22 TO REPAIR MY CRUISE CONTROL BECAUSE IT HAD STOP WORKING , I ALSO HAVE A CONVERTABLE TOP THAT I WANTED THEM TO LOOK AT BECAUSE I THOUGHT WAS MOVING SLOW, BUT TO BE HONEST (I NEVER KNEW HOW FAST THE TOP SHOULD MOVE), I FIGURED THEY KNEW BETTER THAN ME SINCE I WAS WAS BASING MY TOP'S SPEED OFF A CORVETTE'S CONVERTABLE TOP I HAD SEEN BEFORE. SO I TRUSTED THEM, TO LET ME KNOW IF THERE WAS A PROBLEM! SO THEY TOOK MY CAR AND CAME BACK AND TOLD ME I NEEDED A BRAKE SWITCH AND SOME TRUNK STRUTS , SO I BOUGHT A BRAKE SWITCH FROM AUTOZONE AND ORDERED THE TRUNK STRUTS FROM EBAY, I INSTALLED THE BRAKE SWITCH MYSELF BUT THAT DIDN'T WORK, THAN I TRIED THE TRUNK STRUTS BUT MY HANDS WERE TOO BIG TO FIT BETWEEN GROOVES, SO I DECIEDED TO TAKE IT BACK TO GMC A FEW WEEKS LATER, ON A (MONDAY) 6/4/22 AROUND 1PM) i NOW THEY TELL ME THEY'RE UNDER NEW MANAGEMENT AND THEY CAN'T HONOR THE LAST DIAGNOSIS AND THEY'LL HAVE TO CHARGE ME AGAIN TO RE-DIAGNOSIS IT, AND THEY CANT GET TO IT TILL TUESDAY I TELL THEM I ALREADY TRIED TO REPLACE THE BRAKE SWITCH AND IT DIDNT WORK BUT I BROUGHT MY OWN STRUTS AND IF THEY CAN PUT THEM ON SINCE (THEY SAID) THATS WHAT I NEEDED LAST TIME I WAS THERE, THAN I SAID "IS IT OK IF I LEAVE IT TODAY AND IF I CAN GET A RIDE HOME SO YOU GUYS CAN GET TO IT AND IT'LL ALREADY BE OVER HERE, THEY SAY PERFECT, THAT SOUNDS GOOD, AND WE CAN LET YOU KNOW SOMETHING TOMMOROW I SAY OK BY THE WAY CHECK MY TIRES TOO I THINK THE DRIVER FRONT SIDE SOUNDS FUNNY WHEN I SPEED UP AROUND 60-65MPH AND THAN I GOT A RIDE HOME, HERES WHERE IT STARTS TO GO DOWN HILL 3 DAYS LATER 6/9/22 AFTER BEING TOLD THEY WOULD CALL ME BACK 3 TIMES AND NOT DOING THAT OR LETTING ME KNOW ANYTHING I HAD TO GO UP THERE MYSELF. THEY TOLD ME IT WAS THE BRAKE SWITCH THEN I TOLD THEM, BUT I ALREADY TRIED A BRAKE SWITCH AND IT DIDN'T WORK SO THEY TELL ME MY BRAKE SWITCH PROBABLY DIDN'T WORK BECAUSE IT WAS AN AFTER MARKET SWITCH AND IT PROBABLY NEEDED TO BE PROGRAMED AND THAT THEY COULD GET ME ONE BUT THE PART WON'T COME TILL THE WEEKEND AND THEY DON'T WORK ON WEEKENDS SO THEY HAVE IT DONE BY THAT MONDAY SO THEN I ASK ABOUT THE TIRE AND THEY TELL ME THEY DID A ROAD FORCE TEST AND THE REAR WHEEL WAS BENT, SO THEN I ASKED ABOUT THE STRUTS AND THEY SAID THEY DIDN'T FIT BUT THEY CAN ORDER ME THE ONE I NEED AND THAT SHOULD FIX THE MY TOP, NOW AT THIS POINT I WASN'T TO WORRIED ABOUT MY CONVERTABLE TOP BECAUSE I WAS JUST HAPPY THEY FOUND OUT WHAT WAS WRONG WITH MY TIRE. BECAUSE I FORGOT TO MENTION THAT, THE LAST TIME I WAS THERE ON 4/29/22 AND I ALSO WAS HAPPY THEY FOUND MY CRUISE CONTROL ISSUES, SO SINCE THEY HAD ALREADY HAD MY MY CAR FOR SO LONG I FIGURED IT WOULD LET THEM GO AHEAD A DO IT ALL BECAUSE I DIDN'T WANT TO RISK TAKING MY CAR HOME AND NOT BEING ABLE TO BE BACK AT THE DEARLERSHIP ON TIME WHEN THE PARTS CAME IN AND POSSIBLY HOLDING EVERYBODY UP. BECAUSE OF HOW HECTIC MY JOB IS RIGHT NOW, AND ORIGINALLY I THOUGHT $223 WAS KINDA STEEP FOR TRUNK STRUTS TO BE INSTALL, BUT I SAID TO MY SELF WHATEVER I'LL DO WHAT I GOT TO DO AS LONG THEY DO A GOOD JOB. SO I AGREED TO LET THEM KEEP IT OVER THE WEEKEND, SO ON 6/13/22 I CALL TWICE ONCE IN THE AFTERNOON AND BEFORE THEY CLOSED TO FIND OUT THE STATUS OF MY CAR AND THEY TELL ME THEY WILL CALL ME BACK TOMMOROW SO AFTER NOT GETTING A CALL THE NEXT DAY I HAD TO GO UP THERE AGAIN MYSELF TO GET INFORMATION. AND THEY TOLD ME THAT THE BRAKE SWITCH THEY BOUGHT DIDN'T WORK EITHER AND THAT I NEED A BCM MODULATER AND THEY WOULD HAVE I WOULD HAVE TO WAIT ANOTHER FEW DAYS FOR THE PART TO COME IN. SO AT THIS POINT I'M ALEADY UPSET BUT I DIDN'T WANT TO MAKE A SCENE AND I WAS ALREADY DEALING WITH THEM THIS LONG I MIGHT AS WELL LET THEM FINISH, SO A FEW DAYS GO BY I CALL ON THAT FOLLOWING WEDNESDAY TO CHECK TO SEE IF THEY HAD AN UPDATE I BELIEVE THEY SAID THE PART WASN'T IN YET. SO I HAD THOUGHT TO MYSELF THEY'LL PROBABLY HAVE IT TILL NEXT WEEK BECAUSE OF THEY WAY THINGS WERE GOING, BUT TO MY SUPRISE THEY CALLED ME THAT FRIDAY AND SAID IT WAS READY 6/17/22 SO I PAID THEM, AND DROVE DOWN STREET AND DECIDE TO CHECK MY TRUNK TO SEE IF IT HOLDS NOW, AND TO MY SUPRISE IT FALLS BACK DOWN, BUT THINK TO MYSELF WHAT-EVER ATLEAST MY CRUISE CONTROL WORKS, SO WHEN I TRY TO PUT TOP DOWN, IT WON'T COME DOWN ANYMORE!! AT ALL!! SO I TAKE IT BACK AROUND 5:20PM AND I SHOW ONE OF THE MECHANICS MY ISSUE WITH THE TOP ALONG WITH MY TRUNK STRUTS AND THEY'LL TELL ME THE THE GUY THAT WORKED ON MY CAR JUST LEFT TOWN AND WON'T BE BACK TIL MONDAY AND TO BRING IT BACK, SO I AGREE AGAIN, SO I CALL MONDAY ON MY WAY UP THERE TO MAKE SURE THEY HAVE A SHUTTLE OR IF I HAVE TO FIND MY OWN RIDE HOME AND HE TELLS ME SORRY THE GUY WHO WORKS ON MY CAR WONT BE BACK TIL TUESDAY NOW, SO BRING IT BACK THEN I SAY OK AGAIN, SO I TAKE IT TO THEM AGAIN AND DROPPED IT OFF, AND 2 DAY LATER 6/23/22 THEY CALL AND TELL ME THEY NEVER TOUCH THE TOP OR THE TRUNK STRUTS BECAUSE THEY NEVER GOT ANY PARTS FOR IT AND THAT THEY ACCIDENTLY CHARGED ME FOR THE TRUNK STRUTS AND MAYBE THE BATTERY DIED THATS WHAT FINISHED THE FAILING TOP AND BECAUSE( I SAID) THE TOP WAS STALLING WHEN I BROUGHT IT IN, AND THAT IT (PROBABLY) JUST FINALLY JUST WENT OUT . THE FACTS OF THE MATTER IS I NEVER SAID THE TOP WAS STALLING I SAID I THINK ITS MOVES KIND OF SLOW BUT REALLY I DIDN'T EVEN KNOW HOW FAST THE TOP WAS SUPPOSE TO GO UP OR DOWN ANYWAYS, I WAS DEPENDING ON THEM TO LET ME KNOW IF THATS HOW IT WORKS OR IF THEY COULD DO SOMETHING BETTER TOO IT IF IT WAS SLOW, BUT NOW THE TOP DOSENT WORK AT ALL. I HAD THE CAR FOR ABOUT A YEAR AND IT NEVER STALLED I JUST WANTED IT FASTER IF THEY COULD MAKE IT THAT WAY. BUT WHEN THEY WROTE MY CUSTOMER COMPLAINT UP THEY SAID I SAID IT STALLS SOMETIMES? WHICH I NEVER SAID, AND THE REASON I DIDN'T CORRECT THEM ORIGINALLY IS BECAUSE I THOUGHT THEY WERE JUST SUMMARIZING WHAT I SAID SINCE I DIDN'T REALLY KNOW IF I EVEN HAD A PROBLEM WITH TOP AND TO BE HONEST, AFTER LOOKING MY CAR UP ON YOUTUBE THE TOP WAS FINE AND MY CAR IN GENARAL JUST HAS A SLOW CONVERTABLE TOP COMPARED TO THE CORVETTES I WAS BASING IT OFF OF, BUT ANY WAYS THEY TOLD ME THEY FOUND SOME STRUTS FOR MY CAR AND THEY WILL PUT THEM ON FOR FREE SINCE THEY CHARGED ME BY ACCIDENT AND THAT THEY WOULD GIVE ME MY $20 BACK FOR THE PART THEY NEVER PUT ON AND TO BRING IT BACK TO THEM AND THE'Y'LL TRY TO FIX IT,. WHICH AT THIS POINT I JUST WANTED MY CAR BACK TO NORMAL SO I AGREED, SO AGAIN I DROP MY CAR OFF AGAIN WITH THEM AND THEY CALL AND TELL ME THAT STRUTS THAT THEY HAVE DON'T WORK EITHER AND TO GIVE HIM 24HRS AND HE'LL LET ME KNOW SOMETHING, SO HERE I AM 48HRS LATER AND NO PHONE CALL AGAIN AND I HAD TO GO UP THERE AGAIN TO FIND OUT IF THEY FOUND ANYTHING WHICH THEY HAVEN'T AND REALLY, I BELEIVE THEY ARE JUST SAYING WHATEVER AT THIS POINT HOPING I FADE AWAY. SO I AM HERE LETTING PEOPLE KNOW DO NOT GO TO HYATT GMC IN MYRTLE BEACH FOR ANY SERVICE IT WAS WORST EXPERIENCE I EVER HAD WITH A DEALERSHIP OR ANY AUTO MECHANIC PLACE I'VE HAD BETTER SERVICE WITH SHADE TREE MECHANICS AND BEFORE I FORGET , THEY TOLD ME MY REAR TIRE RIM WAS BENT (WHICH IT WAS) BUT SO WAS THE FRONT TIRE RIM WHICH I FOUND BECAUSE I TOOK OFF THE WRONG TIRE TO GO GET REPAIR, I THOUGHT THE LADY ON THE PHONE AT THE TIME TOLD ME IT WAS THE FRONT RIGHT BUT SHE ACTUALLY SAID THE REAR, BUT MY POINT IS THAT GMC SAID THEY DID A ROAD FORCE TEST ON MY CAR AND THE FOUND REAR WAS BENT BUT WHY DIDN'T THEY FIND THE OTHER 1 TOO? DID THEY JUST CHECK 1 TIRE WHY NOT ALL 4 WHEN YOU ARE CHARGING ME OVER $100HR , SO NOW IM WAITING ON ANOTHER RIM TO COME IN LATER BECAUSE I FOUND OUT THE OTHER RIM WAS BENT AFTER I HAD ALREADY PAID THEM TO CHECK (MY TIRES) SO HERE'S MY EXPERIENCE IN A NUTSHELL 1. I WENT TO GET MY CRUISE CONTROL AND 2. TO FIX MYTIRES AND 3. FOR THEM TO TAKE A LOOK AT MY TOP I LEFT WITH, 1 A FIXED CRUISE CONTROL, AND 2. THE SAME BENT RIMS (ONE RIM THEY DIDN'T EVEN FIND) AND 3. THE SAME BROKEN TRUNK STRUTS, AND 4 THE BROKEN CONVERTABLE TOP THAT WONT OPEN NOW AT ALL!! AND I PAID THEM $106 FOR THE DIAGNOSIS AND $756 FOR WHAT THEY CONSIDER A FINISHED JOB WHICH ALL TOGETHER IS $862 SO DON'T BE LIKE ME AND TRUST THE WRONG PEOPLE BE CAREFUL WHO YOU GIVE YOUR HARD EARN MONEY TOO. I MEAN AIN'T IT FUNNY THAT THE DAY I GET MY CAR BACK THE GUY IS OUT OF TOWN AND THEN THE PART THAT CAN MAKE THEM LIABLE (TRUNK STRUTS) THEY TELL ME THEY DIDN'T TOUCH IT, EVEN THOUGH THEY HAD NO PROBLEM CHARGINGING ME FOR IT, THEY TRYING TO TELL ME THEY NEVER TOUCHED THE TOP EVEN THOUGH THATS ONE OF THE REASON I WENT THERE? AND OUT OF ALL THOSE WEEKS NOBODY EVEN TRIED TO SEE IF THE TOP EVEN WORKED? SO THEY WHERE JUST GOING TO CHANGE THE STRUTS WITHOUT SEEING IF I EVEN HAD A PROBLEM WITH THE TOP? I GUESS THEY JUST TOOK MY WORD FOR IT EVEN THOUGH I'M PAYING THEM TO CHECK FOR ME! THIS PLACE IS TRASH PERIOD More

I wrote a negative service review and incorrectly mentioned the name of a service advisor. I spoke with someone else. My apologies to Mr. Turnbow. My key has not been found. mentioned the name of a service advisor. I spoke with someone else. My apologies to Mr. Turnbow. My key has not been found. More

Replacement of fuel pump On vacation, had fuel pump replaced here. Very good service for the replacement. Left on our return trip home. Had issues filling up with gas. Th On vacation, had fuel pump replaced here. Very good service for the replacement. Left on our return trip home. Had issues filling up with gas. This continued for 3 week and got worst. Fuel tank was pulled by our local service dealer. They found fuel line was damaged during Hyatt's replacement of fuel pump causing a crimp in the line. Actually returned the fuel line to Jeff, the service manager, on our next visit to Myrtle Beach. He stated there should be reimbursement of the cost of the replacement line they damaged. A copy of invoice, pictures, and fuel line was left with Jeff. To date after many phone calls to Jeff, we have not received the courtesy of even a return call. We are a life-long customer of GMC for over 40 years. More

2019 GMC canyon. Great buying experience and very helpful staff. They found the exact truck I was looking for. no high pressure sales. Tony my salesman was very helpf Great buying experience and very helpful staff. They found the exact truck I was looking for. no high pressure sales. Tony my salesman was very helpful through out the entire process. Keith and Colleen also were very pleasant and helpful also. i would buy from Hyatt again. JJ Murrells Inlet SC More

Love Our new car We really appreciate Rich’s help getting a deal on our new car. He was determined to help us get what we wanted. I highly recommend him if you are l We really appreciate Rich’s help getting a deal on our new car. He was determined to help us get what we wanted. I highly recommend him if you are looking for a good salesman. Everyone we worked with Jude Carter, Dan Mahaffey and Rich Aponte went out of their way to make us feel welcome. More

Total satisfaction I've been a customer for over 10 years, and have always been treated in an outstanding manner. The Maintenance personnel are some of the best I have I've been a customer for over 10 years, and have always been treated in an outstanding manner. The Maintenance personnel are some of the best I have ever dealt with. More

Great service department Everyone is professional. They explained what they found wrong with my vehicle and got permission before repairing it. We will continue to come here Everyone is professional. They explained what they found wrong with my vehicle and got permission before repairing it. We will continue to come here for our service work More