Bayway Lincoln

They saved my life I cane to the dealership today with little hope of getting a car but he made sure that I did not leave his lot without one im so happy and blessed tha I cane to the dealership today with little hope of getting a car but he made sure that I did not leave his lot without one im so happy and blessed that Im back rolling in my own car again Thank you again Josue More

Excellent experience I saw their cars over the Internet. Called and negotiated a fair price over the phone. Negotiated my trade in over the phone as well. Asked them to ha I saw their cars over the Internet. Called and negotiated a fair price over the phone. Negotiated my trade in over the phone as well. Asked them to have paper work ready for me when I arrive. Very smooth transaction. VERY SATISFIED! More

Horrible car buying experience and customer service This dealership deserves ZERO stars. They have been the definition of WORST costumer service and car buying experience EVER. My girlfriend and I were This dealership deserves ZERO stars. They have been the definition of WORST costumer service and car buying experience EVER. My girlfriend and I were very much excited to purchase a 2006 Mercedes pre owned with them but from the beginning we received HORRIBLE customer service from the first car sales man we dealt with Angel. He was rude and blunt with us through out the whole process, however we decided to look past that because we loved this car and it was in great condition. Upon purchase we noticed the check engine light was on and we brought it to their attention but Angel insisted that it was absolutely nothing to worry about and that it would come off as soon we drove off. Stupid decision from our part. We had the car for two days and we were extremely happy with our purchase but it only took two days before it had problems and we had to take it back. They ended up figuring out that the car had major issues with its computer and they decided to back track our paper work and no longer sell it to us, they promised to give our money back and provided us with a loner car which was great until they began to harass us to return it however we cannot return the car because these jerks have YET to give us our money back and without it we are not able to continue our car buying process else where. We have been yelled at by Wallace in accounting about the stupid loner car which trust me, we want to give them back ASAP but we also need our money. Jose has been another sales rep whom which we have been dealing with also, good guy, but has yet been able to make things right for us. It has been almost a month since this all happened, it has been an absolute nightmare working with them. Do not trust these liars, they have horrible integrity and work ethic. I will make sure to spread my thoughts on this dealership who has done absolutely NOTHING for us but put us through xxxx. We both work really hard for our money and to have that taken from us is extremely upsetting, not only are they still holding our down payment but after telling us that they would compensate the $200 we spent on insurance they decided to go back on their word. Horrible integrity! I hope people take all of this into consideration before making the decision to buy with them. More

Just bought our second used car from this dealer. They are fair and honest. Lincoln also has a better warranty on their certified used cara then we could buy--6 years or 100,000 miles! They have also bee are fair and honest. Lincoln also has a better warranty on their certified used cara then we could buy--6 years or 100,000 miles! They have also been very attentive to any concerns I have had. Oh yea, and they filled the gas tank up! Not many used car dealers do that anymore! Thanks guys! More

Bridget Monty is a very experienced competent and caring person.. It's indeed a pleasure to do business with her! The cookies were good too! person.. It's indeed a pleasure to do business with her! The cookies were good too! More

I took my car in for service on a Monday afternoon at the recommendation of a friend when I was having trouble with the front end on my 2010 Ford Taurus. He assured me that he had a good expereience with th recommendation of a friend when I was having trouble with the front end on my 2010 Ford Taurus. He assured me that he had a good expereience with this service center. Tuesday afternoon I called Bridgett the Service Advisor around 1:00 because I had not received a call to advise me of the status. When I spoke with her she informed me that is was likely the mechanic wouldn't be able to look at my car until the following Monday! I informed her that it was not very good customer service to make a customer wait for a week. Bridgett told me that I did not have an appt therefore that was going to be soonest they would get to it. She also told me that whatever was wrong with it was not bad enough that I couldn't drive it until they got it in to be looked at. I'm not sure when she became a certified mechanic but I can assure you that it is not wise of her or Bayway to allow someone that is not an expert to advise a customer to drive a vehicle that is having a problem. Needless to say I picked my car up on a Tuesday and took it to their competior down the road. It is now Thursday and it has been completed. Bayway will never get my business again. More

Frederick, was willing to think outside the box, and went the extra mile to locate a vehicle that would meet our expectations. He allowed us to even take the vehicle and park it in our garage to make sure it the extra mile to locate a vehicle that would meet our expectations. He allowed us to even take the vehicle and park it in our garage to make sure it fit properly, it showed us that he was flexiable and accomadating. He acknowledge that we had done our research and quickly advanced to the next inquiry without hesitation. Even though the price was not what we wanted, he made us think and reconsider other options that would make the price more pleasing to us. More

By far the greatest store I have ever seen. My wife and I bought our Certified Lincoln Navigator from BAYWAY last month and we were pleased with all the processes we went through. The Salesman (Kenneth Stann bought our Certified Lincoln Navigator from BAYWAY last month and we were pleased with all the processes we went through. The Salesman (Kenneth Stannilla) was knowledgable about every car he showed us and explained the Certified Program to the T. When we had a qustion that could not answer thats when he introduced us to his Salesmanager Josh who had the knowledge. We did not plan to buy that day but with the comparing of experiences we have been through we knew it was the place. Kenneth's Knowledge my wife thinks Josh is cute so that helped and then the wonderful service of Shane and Bridget. I have never seen anyone like these two in service you cant beat there smiling faces and quick service i will never buy anywhere else as long as this staff is here. BAYWAY is Family. More

Bought an extended warranty on top of a 3 month one on a "certified" pre owned car. About a month later, the check engine light comes on so I take it to the dealership to get it serviced. They charge me "certified" pre owned car. About a month later, the check engine light comes on so I take it to the dealership to get it serviced. They charge me $95 dollars to do a simple diagonositcs and clear the check engine light, never knowing what caused it. This is something AutoZone provides for free. I have TWO warranties on this car and they still charged me $95... I would NOT recommend going to them for servicing. More