Bayway Lincoln

satisfied They were very nice and try to help us get a car after they mess up on a price ,great service overall will come back in the future They were very nice and try to help us get a car after they mess up on a price ,great service overall will come back in the future More

Great customer service We had nothing but the best service. The crew Angel and Jose were awesome. Everybody there were friendly, and helpful.. They were absolutely very prof We had nothing but the best service. The crew Angel and Jose were awesome. Everybody there were friendly, and helpful.. They were absolutely very professional and they focus on what we needed ..they got us an amazing deal ... I would definitely recommend it to everyone who is looking to buy a vehicle... More

My experience car shopping at Bayway I've actually purchased from this dealer previously and returned to look at certified preowned Lincoln Models. I mistakenly went to the new vehicle bu I've actually purchased from this dealer previously and returned to look at certified preowned Lincoln Models. I mistakenly went to the new vehicle building but met a very nice young man Daniel S. Who was very helpful. I'm giving my car shopping experience at bayway 2 stars because he was really outstanding, he's just handicapped by other elements within the dealership. Since they had a demo model, I decided to test drive a 2015 MKX with 5,828 miles on it. While the supervisors price quote was within market value range, the quote on a 39 month lease was only $55 less than the outright purchase price / month... This when Lincoln website and other Lincoln dealerships were advertising leases at $450 per mo. ($220 -240 less than what they offered) for the MKX. Still decided to give them a second chance and went back a week later to check out preowned vehicles. I'd been in contact via Internet but the person I'd been communicating with wasn't in. So Mr. Hagen helped us. I test drove a 2012 MKX base and a 2015 MKC with 3K. I was interested in the mkc but was informed that it had too few miles to qualify for the certified preowned vehicle program. This was inconsistent with my research- as I'd looked at what was available in Houston metro area and seen several vehicles with less mileage that were CPO. I concluded this is a dealership policy, not Lincoln's. At another dealer this car would have been eligible for an additional 50,000 mile warranty in addition to the remaining 37k on the manufacturer's warranty ....duh...really? Again the sales staff was very friendly, I think it's the dealership level climate/policies that's problematic. I decided to look elsewhere - I hate to say this but ladies I think it would have been different if I had been a man. After looking at other reviews on this website, I think I made the right decision to to visit a dealership on the west side of Houston where my experience was completely different. By the way, I purchased a CPO Lincoln MKX there and although it's farther away, it was well worth the trip. More

They saved my life I cane to the dealership today with little hope of getting a car but he made sure that I did not leave his lot without one im so happy and blessed tha I cane to the dealership today with little hope of getting a car but he made sure that I did not leave his lot without one im so happy and blessed that Im back rolling in my own car again Thank you again Josue More

Excellent experience I saw their cars over the Internet. Called and negotiated a fair price over the phone. Negotiated my trade in over the phone as well. Asked them to ha I saw their cars over the Internet. Called and negotiated a fair price over the phone. Negotiated my trade in over the phone as well. Asked them to have paper work ready for me when I arrive. Very smooth transaction. VERY SATISFIED! More

Horrible car buying experience and customer service This dealership deserves ZERO stars. They have been the definition of WORST costumer service and car buying experience EVER. My girlfriend and I were This dealership deserves ZERO stars. They have been the definition of WORST costumer service and car buying experience EVER. My girlfriend and I were very much excited to purchase a 2006 Mercedes pre owned with them but from the beginning we received HORRIBLE customer service from the first car sales man we dealt with Angel. He was rude and blunt with us through out the whole process, however we decided to look past that because we loved this car and it was in great condition. Upon purchase we noticed the check engine light was on and we brought it to their attention but Angel insisted that it was absolutely nothing to worry about and that it would come off as soon we drove off. Stupid decision from our part. We had the car for two days and we were extremely happy with our purchase but it only took two days before it had problems and we had to take it back. They ended up figuring out that the car had major issues with its computer and they decided to back track our paper work and no longer sell it to us, they promised to give our money back and provided us with a loner car which was great until they began to harass us to return it however we cannot return the car because these jerks have YET to give us our money back and without it we are not able to continue our car buying process else where. We have been yelled at by Wallace in accounting about the stupid loner car which trust me, we want to give them back ASAP but we also need our money. Jose has been another sales rep whom which we have been dealing with also, good guy, but has yet been able to make things right for us. It has been almost a month since this all happened, it has been an absolute nightmare working with them. Do not trust these liars, they have horrible integrity and work ethic. I will make sure to spread my thoughts on this dealership who has done absolutely NOTHING for us but put us through xxxx. We both work really hard for our money and to have that taken from us is extremely upsetting, not only are they still holding our down payment but after telling us that they would compensate the $200 we spent on insurance they decided to go back on their word. Horrible integrity! I hope people take all of this into consideration before making the decision to buy with them. More

Just bought our second used car from this dealer. They are fair and honest. Lincoln also has a better warranty on their certified used cara then we could buy--6 years or 100,000 miles! They have also bee are fair and honest. Lincoln also has a better warranty on their certified used cara then we could buy--6 years or 100,000 miles! They have also been very attentive to any concerns I have had. Oh yea, and they filled the gas tank up! Not many used car dealers do that anymore! Thanks guys! More

Bridget Monty is a very experienced competent and caring person.. It's indeed a pleasure to do business with her! The cookies were good too! person.. It's indeed a pleasure to do business with her! The cookies were good too! More

I took my car in for service on a Monday afternoon at the recommendation of a friend when I was having trouble with the front end on my 2010 Ford Taurus. He assured me that he had a good expereience with th recommendation of a friend when I was having trouble with the front end on my 2010 Ford Taurus. He assured me that he had a good expereience with this service center. Tuesday afternoon I called Bridgett the Service Advisor around 1:00 because I had not received a call to advise me of the status. When I spoke with her she informed me that is was likely the mechanic wouldn't be able to look at my car until the following Monday! I informed her that it was not very good customer service to make a customer wait for a week. Bridgett told me that I did not have an appt therefore that was going to be soonest they would get to it. She also told me that whatever was wrong with it was not bad enough that I couldn't drive it until they got it in to be looked at. I'm not sure when she became a certified mechanic but I can assure you that it is not wise of her or Bayway to allow someone that is not an expert to advise a customer to drive a vehicle that is having a problem. Needless to say I picked my car up on a Tuesday and took it to their competior down the road. It is now Thursday and it has been completed. Bayway will never get my business again. More