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Bayway Kia

Houston, TX

4.8
605 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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11711 Gulf Fwy

Houston, TX

77034

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Showing 605 reviews

January 07, 2014

Abel was such a great experience to work with. He made sure I was comfortable and answered all of my questions and concern. I definitely going to recommend Fredy to my family and friend. More

by lillipho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abel
Jan 23, 2014 -

Bayway Kia responded

Thank you for your positive review of our dealership. We are proud to provide a quality product at a reasonable price with exceptional customer service. At Fredy Kia, we strive to understand our customers' need and concerns to make purchasing a vehicle a pleasant and satisfying process. Welcome to the Fredy Kia family and we look forward to assisting you for years to come. Sergio Zubia, Internet Sales Ditector 713-941-3600 X-152 sergiozubia@fredykiacom

January 03, 2014

Joshua really worked for me he walked me through everthing and he told me when it was a good deal go to Joshua he is awesome More

by loydsorrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Varney
January 02, 2014

I had a great experience here and absolutely love my new car! I paid what I wanted and even got 5 years of free oil changes. I will be back and tell all my friends about this place! More

by gin0726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marilyn
January 01, 2014

I tried to get a car a month ago from a different dealership... It was a complete hassle. I was iffy to try again, but a friend of mine recommended I go to Josh at freddy Kia. I got a brand new 2014 More

by 2014kimberlygietka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
Jan 23, 2014 -

Bayway Kia responded

Thank you for your positive review of our dealership. We are proud to provide a quality product at a reasonable price with exceptional customer service. At Fredy Kia, we strive to understand our customers' need and concerns to make purchasing a vehicle a pleasant and satisfying process. Welcome to the Fredy Kia family and we look forward to assisting you for years to come. Sergio Zubia, Internet Sales Ditector 713-941-3600 X-152 sergiozubia@fredykiacom

Jan 23, 2014 -

Bayway Kia responded

Thank you for your positive review of our dealership. We are proud to provide a quality product at a reasonable price with exceptional customer service. At Fredy Kia, we strive to understand our customers' need and concerns to make purchasing a vehicle a pleasant and satisfying process. Welcome to the Fredy Kia family and we look forward to assisting you for years to come. Sergio Zubia, Internet Sales Ditector 713-941-3600 X-152 sergiozubia@fredykiacom

December 27, 2013

Brian was very friendly and did not play games. He listened to us and got us what we wanted at the price we needed. I had been frustrated with other dealership and was about to give up. My daughter n More

by LisaLW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Martin
December 13, 2013

Angel is a GREAT Sales Rep. The Service Dept. is Opposite on the other hand! I had a used Kia still under warranty. The radio was under warranty and needed to be replaced and when I picked up car, it the da More

by rmedlin13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike R, Mike S, Sergio, Angel, JD,
Jan 23, 2014 -

Bayway Kia responded

My name is Sergio Zubia and I am the Internet Director of Fredy Kia Motors. I am writing you because I do not take these situations lightly. I sincerely apologize for any inconvenience you may have experienced while at our dealership. We appreciate your feedback and we would like the opportunity to try and rectify your situation. Any further information you can give me, so hat I may deal with this situation would be appreciated. You may email back to me in confidence or call me as I want to make sure that yo are completely satisfied. Please contact me. Sergio Zubia 713-941-3600 X-152 sergiozubia@fredykia.com

Feb 05, 2014 -

rmedlin13 responded

I still am waiting for someone that isn't rude to fix these issues! Today (2/5/14) I asked to have my regular oil change done and asked for tire rotation ($19.95) and when I came on my lunch break, the car didn't look like it was washed as told by employees it should be any time its brought in for service/warrenty stuff and I asked about it and got the answer of "If you want the bugs off and more detailed, then you have to pay for it" I chuckled and then went to the sales building to talk to "Sergio" whom sent me email after my first review.... cause he said he would call me back and didn't.. so wanted to address it kindly.... .......I went in, asked for Sergio and the lady called him and was told to tell me he was "busy" and to page Angel. Someone but Angel walked up and said Angel wasn't here. (How can you be higher up and not know what employees are working what day??) I said I didn't want to speak with him as he was not whom I asked for. Kindly asked the front desk to take my number and have Sergio call me when he wasn't "Busy" but then the guy was told to bring me up there. How convenient eh? Then the Service Manager quietly walked up behind me cause he was told I came to complain about the wash they did on car.. though it originally wasn't, but if they are going to assume more than they should, I will say something. Then brought up the dent issue from when I purchased car....that yet to be fully taken care of and was told "nothing they will do to fix the dent and that was there when purchased cause its not fully visible to a normal person walking by it." Really?? Anyone that questions me on the car, I will give my input and then will advise them to go else where as I will never buy a new car again .. or at least from here!! **********WARNING IF YOU CHOOSE TO PURCHASE A KEY FROM THEM********* *********************YOU WILL BE LEFT GOING IN CIRCLES********************

December 11, 2013

This lot is really terrible . They prey on single women and tell you anything to get you in a car . They're pushy as xxxx too ! I left initially bc of them constantly trying to put me in a $20000 vehicle . More

by Breezideezi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alejandro Carlos
Dec 11, 2013 -

Bayway Kia responded

My name is Sergio Zubia and I am the Internet Director at Fredy Kia Motors. I am writing because I do not take these situations lightly. I sincerely apologize for any inconvenience you may have experienced while at our dealership. We appreciate your feedback and we would like the opportunity to try and rectify your situation. Any further information you can give me, so that I may deal with this situation would be appreciated. You may email back to me in confidence or call me as I want to make sure that you are completely satisfied. Please contact me . Sergio Zubia 713-941-3600 sergiozubia@fredykia.com

December 11, 2013

Angel took positive time on Wednesday for my test drive and understood I needed to return with my wife for final decision. No real pressure, just answering questions about the Cadenza. We returned next day More

by Chocolate2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Nejia and Richard Wilson
Jan 23, 2014 -

Bayway Kia responded

Thank you for your positive review of our dealership. We are proud to provide a quality product at a reasonable price with exceptional customer service. At Fredy Kia, we strive to understand our customers' need and concerns to make purchasing a vehicle a pleasant and satisfying process. Welcome to the Fredy Kia family and we look forward to assisting you for years to come. Sergio Zubia, Internet Sales Ditector 713-941-3600 X-152 sergiozubia@fredykiacom

December 08, 2013

It was a wonderful experience, I must tell you. As a first time buyer I had already been to several other places and left dissatisfied or just plain disgusted at the terms offered. At this dealership, I More

by mangofields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Foster, Jeremy
Jan 23, 2014 -

Bayway Kia responded

Thank you for your positive review of our dealership. We are proud to provide a quality product at a reasonable price with exceptional customer service. At Fredy Kia, we strive to understand our customers' need and concerns to make purchasing a vehicle a pleasant and satisfying process. Welcome to the Fredy Kia family and we look forward to assisting you for years to come. Sergio Zubia, Internet Sales Ditector 713-941-3600 X-152 sergiozubia@fredykiacom

October 25, 2013

I went in this place to purchase a new car and by the end of it they had me in a car that I did not want. When I asked for the carfax they told me that the car has never been in any wrecks on carfax or autot More

by littletike14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will
Nov 26, 2013 -

Bayway Kia responded

Hello: Here at Fredy Kia Motors we take pride in our Customer Service and your feedback is important to our business. We apologize you did not have a positive experience and would like to make every effort to rectify the situation. Would you please contact me so we may discuss your concerns and at the very least learn from this so it does not happen again? Please contact me. Sergio Zubia 713-941-3600 sergiozubia@fredykia.com

Nov 27, 2013 -

littletike14 responded

I have spoken to more than one person at this dealership and no one will do anything. They tell me that they will look into it and I never hear from them again.

Nov 27, 2013 -

Bayway Kia responded

I need more info so I can look in to it. Full name and phone number of the person that purchased the vehicle.

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