
Bayway Chrysler Dodge Jeep Ram
Pasadena, TX
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Sales team is excellent. Service department, not so much. I had a scheduled appointment for tires to be installed. Dropped off the truck at 8 AM. Was told two hours it would Service department, not so much. I had a scheduled appointment for tires to be installed. Dropped off the truck at 8 AM. Was told two hours it would be ready. I called after four hours and could not get a hold of the service advisor. Could not get a return call. I showed up in person. no work had been done at all. Koby stepped in and took over.Koby was excellent. I cannot say enough about his professionalism and effort. The previous service advisor was absolutely unprofessional, and should not have a job. The truck was returned to me with grass shavings on the seats, dirt and debris on the floorboards, soap residue all over the rims and tires. Greasy handprints all over the outside of the doors and bed. I spent an hour and a half cleaning when I got the truck back home. All in all…. I appreciate most of the professionalism, but was really disappointed with some of the aspects of the service work provided. . More
I bought a truck from this dealership, but after getting it, one rear brake caliper completely fell off. The dealership refused to repair the issue and tried to say that I had hit something. The mechanic I it, one rear brake caliper completely fell off. The dealership refused to repair the issue and tried to say that I had hit something. The mechanic I brought the truck to said there was no stress on the caliper and whoever messed with it last did not attach the caliper correctly. More
Great dealership! They take care of you from start to finish. I went in for regular maintenance which was done in less than 2 hours. They serve their customers with ex They take care of you from start to finish. I went in for regular maintenance which was done in less than 2 hours. They serve their customers with excellence! Love the service and I love my Jeep! More
While I opted to buy another make/model from another dealership, it had nothing to do with Bayway or Jeremy. Their price was excellent and the truck was the most well appointed truck I've ever seen. I dealership, it had nothing to do with Bayway or Jeremy. Their price was excellent and the truck was the most well appointed truck I've ever seen. It came down to personal choice. If you're looking at Ram trucks, Bayway is the place to start. Uniquely cool display of refurbished throwback Dodge muscle vehicles. Worth going in to just to see them. More
Called for wait time on oil change ! I was treated very nice on the phone and my oil change was done in a very timely manner ! Will use this service again ! 🤓 I was treated very nice on the phone and my oil change was done in a very timely manner ! Will use this service again ! 🤓 More
Really clean and elegant. Really helpful the whole way through. Very honest dealership. Thank you Jennifer, Caleb, and Brian for everything and making sure we got the ride we Really helpful the whole way through. Very honest dealership. Thank you Jennifer, Caleb, and Brian for everything and making sure we got the ride we wanted at a good price. More
Very organized and well maintained environment. Staff and Employees are courteous and friendly and very accommodating. They know their responsibilities . Staff and Employees are courteous and friendly and very accommodating. They know their responsibilities . More