
Bayway Chrysler Dodge Jeep Ram
Pasadena, TX
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The Bayway representative who helped me knew exactly what to do. The coffee bar in the waiting room was awesome! It was a great experience my car was ready after being inspected in 20 minutes. Thanks Bayway to do. The coffee bar in the waiting room was awesome! It was a great experience my car was ready after being inspected in 20 minutes. Thanks Bayway More
After multiple visits since purchasing my 2023 Jeep Wrangler, this was my best service experience yet. Raliene provided excellent customer care—efficient, friendly, and professional. Bayway Jeep contin Wrangler, this was my best service experience yet. Raliene provided excellent customer care—efficient, friendly, and professional. Bayway Jeep continues to earn my trust over time. More
I received great customer service. Gino my service advisor was so polite and helpful with my oil change service. Just this simple visit was awesome because Gino was very accommodating Gino my service advisor was so polite and helpful with my oil change service. Just this simple visit was awesome because Gino was very accommodating :) More
Sales team is excellent. Service department, not so much. I had a scheduled appointment for tires to be installed. Dropped off the truck at 8 AM. Was told two hours it would Service department, not so much. I had a scheduled appointment for tires to be installed. Dropped off the truck at 8 AM. Was told two hours it would be ready. I called after four hours and could not get a hold of the service advisor. Could not get a return call. I showed up in person. no work had been done at all. Koby stepped in and took over.Koby was excellent. I cannot say enough about his professionalism and effort. The previous service advisor was absolutely unprofessional, and should not have a job. The truck was returned to me with grass shavings on the seats, dirt and debris on the floorboards, soap residue all over the rims and tires. Greasy handprints all over the outside of the doors and bed. I spent an hour and a half cleaning when I got the truck back home. All in all…. I appreciate most of the professionalism, but was really disappointed with some of the aspects of the service work provided. . More