Bayway Cadillac Southwest

If I could give zero stars, I would. My experience with Bayway Cadillac Southwest in Houston, TX, has been nothing short of a nightmare. I initially took my vehicle in for an electrical My experience with Bayway Cadillac Southwest in Houston, TX, has been nothing short of a nightmare. I initially took my vehicle in for an electrical issue, and while it was “fixed” the first time, the same issue reoccurred just a month later. On my second visit, I was told the issue was the same and to bring the car back when the part arrived. However, during this visit, I discovered that my DVD player was broken, a piece of the wood trim was damaged, and my engine even shut off unexpectedly. I returned the car a third time, this time for a radio replacement, which I was assured was not the cause of the issue. The dealership then kept my car from September 6th to October 23rd. Two weeks after dropping it off, they called to say the issue was the radio, and it was supposedly fixed. However, upon arriving to pick up the car—a 1.5-hour drive—I found they had documented the wrong issue entirely (claiming I hit a bump and the radio turned off instead of the engine shutting off). Frustrated, I left the car with them. When I finally picked it up on October 23rd, they informed me they had driven 25 miles in the car but couldn’t replicate the issue, so they didn’t know how to resolve it. They also admitted to “forgetting to plug a wire back in” for the DVD player. The day after picking up the vehicle, I noticed five to six additional broken pieces of wood trim around the dashboard, a misaligned center console, damage to the exterior paint, and the DVD player still not functioning. I reached out to the dealership’s manager and contacted Cadillac corporate, but neither has responded. This experience has been beyond disappointing. I would strongly advise against purchasing a Cadillac or doing business with Bayway Cadillac Southwest. Their lack of accountability and poor customer service is appalling. More