Baytown Nissan

Shady sales man I was given false hope to come in from the finance dedepartmeni was lied to by finance department from and manipulated by a sales man name Joseph, t I was given false hope to come in from the finance dedepartmeni was lied to by finance department from and manipulated by a sales man name Joseph, the two work hand in hand,, finance department will bait a customer with high hopes of a guaranteed approval and sales man Joseph will take over once customers took the bait, they will feed you high hopes,lie to you, process paper work your unaware of, run your social security number through several several several finance agency bringing your credit score down a point every time unfortunately if your score is low they bail out on you and drop you like a bad habit for the next customer with a high credit score guaranteed a sale,, please beware of the way this establish operates Mr.Joseph is very shady in his work, i was humiliated,, embarrassed I took time off of work and for what to walk out with a new brused eagle.. More

This is an awesome dealership. My mother bought her car and has been having it serviced at this location for four years. I simply drop it off and I'm transported back to my home un My mother bought her car and has been having it serviced at this location for four years. I simply drop it off and I'm transported back to my home until the car is ready for pick up. Everyone is so kind and treats us like a VIP! One night during the Christmas holidays, mother's battery went dead. I called the service department and they were fixing to close. Instead, the staff stayed there until the service man came out to check out the battery and then replace it. I would say they treat us like family. Who can beat that statement? Thank you Baytown Nissan. You're the best!!!! More

Bad sales experience topped off by bad product Be mindful when you go here! If you are not an experienced Car Buyer, go somewhere else!!! Shady sales strategies like telling customers they don't di Be mindful when you go here! If you are not an experienced Car Buyer, go somewhere else!!! Shady sales strategies like telling customers they don't discuss APR when asked! Then using some "car dealers only imaginary credit scoring system" to tell you you don't qualify for certain financing programs when the financing bank will use your credit score as you know it to finance you. I thought I knew enough to go to battle and should have taken the hint upfront that this was not a good place to purchase my truck.To top it off had a serious issue with the brand new vehicle and had to go through Nissan USA direct to attempt to resolve, purchase truck on Nov 15th, took it back 2 weeks later on the 30th of November, It is now December 28th and I am paying for a truck i'm not driving!!! what do they care? they got their money... I regret buying from here so learn from my mistake and find another option. I even regret buying a Nissan truck !!! Stay clear of this place!!! I made a $60,000 mistake. Can you afford that? Vehicle had some minor issues with it, Camera on driver side mirror which turned out to be a busted mirror housing, fallen trimming between front and rear door and a one inch hole in the carpet only discovered because I purchased weather tech mats to protect it and found it when I removed the factory mats to install the weather tech, so took truck back to dealer November 30 2 weeks to the date of purchase. and they found serious amount of mold under carpet when they went to replace it. Had factory engineers come out to look at it already haven't figured out what twas wrong., created a case number, was called and emailed about a replacement but a month later you can understand my frustration there is not even inventory in the Houston, TX area to replace my truck based on what it had. I just ran out of patience and seems my only recourse is to take to social media with my pictures of the mold and the video I took of the trucks floor and maybe even local news to pay back Nissan for my inconvenience here. Replacing the truck takes care of the truck you sold me full of mold but it doesn't take care of the incredible inconvenience you guys have put me through. Mediator tells me If I return the truck I have to pay about 2 thousand bucks for use so I am forced to exchange! great tactic to keep me around!... So the update on this situation, this dealer still has the truck I purchased on November 15th and took back to them on November 30th. the vehicle is still in their parking lot full of mold. because I posted this honest review of the bad experienced I have had so far with this sale, the general manager I'm told has decided to not help with the replacement process that Nissan has begun to try to make this right. Simply because of a review that showed I had a bad experience they are dropping me in the grease. I would have thought they would wanna get me to post an update stating that they did all they could even in a bad situation to make things right, instead they make it even worse, I still have no Titan, but I'm making payments. Trying to track down the owners of the dealer to see if they care enough to make this right this time, I will update later when status changes. Attempted to contact the owner who owns Baytown Nissan and Central Houston Nissan, he completely ignored my request for help. Which tells me this is the culture at both places. Avoid doing business here. Another dealer had to work with Nissan to replace my truck that Baytown Nissan crooks have had in their lot since November 30. Today is January 13th. More

Car buying experience Applied for loan got call back saying approved for 25k choose ur car 0 down. Get there after 40 minute drive only to find they lied to me just to get Applied for loan got call back saying approved for 25k choose ur car 0 down. Get there after 40 minute drive only to find they lied to me just to get me there. Told me I had to find something for 6k which they said was going to be hard to do only after telling me the car I wanted had been reck and was being saved for a customers friend according to sales rep JoJo !!!!! They lie to you and tell you u are approved only to waste ur time. Will never visit this dealer or another stick to cash car buying. Ohhh I chose a used car for 16k and still could not answer me about why I need to find something for 6k no more as I was told my credit was ran as per application I put in on online website for the dealership they said come in choose car in the 25k and lower range before I came to the dealer. What a let down and a bunch of liers running your credit that is a hard credit inquiry that put negative remarks on your credit and drops your score every time it's ran. This is how I feel now about the dealer 🖕🏻 More

Wonderful Customer Service! I cannot tell you how happy I was with the service I got from my sales Rep Mr. Durran Stark. He did everything he could to get me into a car. He wa I cannot tell you how happy I was with the service I got from my sales Rep Mr. Durran Stark. He did everything he could to get me into a car. He was also very friendly and really seemed concerned about me as a person. Thank you, Durran. Also thanks to manager, John, who helped me get financed though my credit is not very good. I was thinking it would be a nightmare trying to get a car but I ended up with a 2016 Nissan Versa. Thanks to all of you for being so nice and getting me through the process so quickly, easily and stress free. I will be bragging about this experience to anyone who will listen for a long time. Thanks again Baytown Nissan. More

Great customer service! John the manager was so very helpful making my car buying experience so smooth and stress free I would recommend this dealership over any Nissan on de John the manager was so very helpful making my car buying experience so smooth and stress free I would recommend this dealership over any Nissan on dealership in Texas they will get you in the perfect car in no time! Thank you for my brand new 2016 car!! More

The GREAT customer service at Baytown Nissan The service was great, everyone was so nice and i felt really welcomed. i had a good chat with some of the workers and they all seemed to care about m The service was great, everyone was so nice and i felt really welcomed. i had a good chat with some of the workers and they all seemed to care about my experience there. I truly appreciate all the help i was offered during my decision making process. i would highly recommend Baytown Nissan to my friends and family in fact I've already started. More

Wonderful!! My sales rep was Mr.Durran Stark's and he was nothing less than amazing!! He was not just interested in selling me a car but me as a person!! He want My sales rep was Mr.Durran Stark's and he was nothing less than amazing!! He was not just interested in selling me a car but me as a person!! He wanted to give me everything that I wanted and made me feel important and needed. He gave exceptional service!! I love my 2016 Nissan Versa!! What a great experience especially since this was my first new car!! Hugs Mr. Stark's!! More

Terrible Customer service-ony care about the sale I have been trying for months to get the recalls on my car repaired and still no appointment..also i have a leak under dashboard so my car is full of I have been trying for months to get the recalls on my car repaired and still no appointment..also i have a leak under dashboard so my car is full of water. Ive also been dealing with Lindsey from corporate office still No help they absolutely do not care about their customers. I'm seeking legal help now because when Scott finally called me last week he was rude, not concerned and he hung the phone up on me. He informed me they were busy and currently working on a transmission? Not sure why he needed to share this. This experience has been bad since day one, so please shop around before dealing with Baytown Nissan. More

Allen was a presumptuous & judge mental sales person Today I called Baytown Nissan to see if they were still open as they are the closest location to my home. Now normally, I purchase all my vehicles fro Today I called Baytown Nissan to see if they were still open as they are the closest location to my home. Now normally, I purchase all my vehicles from David McDavid due to an awesome sales and service team however out of convenience I went here. The lady answered the phone (Anna I believe) was extremely nice and helpful telling me that they have a few sister properties if I'm not able to see the exact vehicle I wanted, getting it would be no problem. About forty-five minutes later I get to the dealership and meet up with Allen (the salesman had called while I was on the phone and told me to ask for him when I made it). I tell him EXACTLY the car I was hoping to buy and he leads me to the desk to fill out the inquiry sheet. First he appeared shocked when he assumed I rented and I told him I "own" my home. From there he asks what my budget is and I tell him my expected payment amount. Hesitant I decided not to give my social security number at that moment because I'm familiar with the damage it does in a multi financial institute search. After a minute of small talk he then takes my keys to get my car appraised and stays gone for about 10 minutes. He comes back briefly and then leaves again. The next time he returns, he tells me they aren't able to give me what I owe on my vehicle (I actually told him this prior to the appraisal) and gave me an estimated monthly payment extremely higher than my budget. He then precedes to tell me they can get me into a year older car but he the note on the newer car would be too much. Not once did Allen ask if I was putting down a down payment, the features I enjoyed of the car, or any other basic sales questions!!! Allen- when a customer comes to you with a specific vehicle in mind you should find out what they enjoy about that vehicle but you should NEVER assume what they can or cannot afford. You judged me and unfortunately for Baytown Nissan I will never purchase a vehicle from this establishment. More