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86 Reviews of Baytown Ford - Service Center
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June 06, 2017
Great Customer Service My Explorer had already experience a windshield molding blow off my passenger side while driving in January so when thecdrivers side did the same thin My Explorer had already experience a windshield molding blow off my passenger side while driving in January so when thecdrivers side did the same thing in May i took to Baytown Ford. I explained to the Service Manager about my situation so he inquired with Ford and ended up helpinf out in the cost. Thank you Raymond and Abraham for listening to my concern. More
by Michael Hernandez
Employees Worked With
Raymond Service Mgr @ Abraham Service Advisor
May 15, 2017
the best experience I have never had Great Service Best service ever the associate was great very organized quality of work was just like no time was Great the whole experience was right on the money Best service ever the associate was great very organized quality of work was just like no time was Great the whole experience was right on the money five stars great job looking forward to doing business again soon More
by rcherry7
Employees Worked With
?
May 09, 2017
State Inspection I drive in and out in 40 minutes. I took my vehicle in for the yearly state inspection. Ubaldo Gonzalez took my information and let me know when I was I drive in and out in 40 minutes. I took my vehicle in for the yearly state inspection. Ubaldo Gonzalez took my information and let me know when I was ready to go. More
by Mr. Ornelas
Employees Worked With
Ubaldo Gonzalez
December 25, 2016
Oil change Had some stuff to do so I dropped my explorer off for a oil change. Came back a few hours later and it was done and they washed it. Thanks Had some stuff to do so I dropped my explorer off for a oil change. Came back a few hours later and it was done and they washed it. Thanks More
by Dwayne surratt
Employees Worked With
Ubaldo gonzalez
October 03, 2015
Gt500 My clutch got stuck on my gt500 car that I rarely drive so I have extended warranty so of course I take it to the nearest Ford dealership baytown Ford My clutch got stuck on my gt500 car that I rarely drive so I have extended warranty so of course I take it to the nearest Ford dealership baytown Ford says supposedly warranty didn't cover but my friend who works at Ford in Mission said it did. to take it to him, every time I take it to baytown ford it never gets covers always gets denied 4 times different problems at one point I went to get new replacement decals for my car ?? guess what baytown Ford says that is hard to get them wanting time month's lol I go Pasadena Ford they get them in less then a week. Back to my clutch story before getting denied in fixing my clutch the want to test drive it I say ok I go with him omg he didn't know how to drive it switch seats with me and I drive it lol later he tells me to leave it and he call ?? me with results ok I do 3 hours later he calls me that they took the car for another test drive and lets me know that the cat almost didn't make it am like what! I took it driving I know is not 100% in a good shape but really and after another hour he calls me again saying I was denied by Ford to fix it and he then offers to give me a discount that i only have to pay 2,050 to get it fix lol by than am mad and call the dealership in Mission tx where I bought the car tell them what happens so they say don't worry we got u! now I have to . take it to mission tx there I have no problems there same warranty covers it really what are the odds worse place to buy or take ur car ?? for service More
by Yaya
Employees Worked With
Baldo Gonzalez
December 03, 2014
Terrible service My wife dropped of her car on a Saturday. Was told the problem was a seal put on backwards on Monday . Two days later with car still in the shop,..my My wife dropped of her car on a Saturday. Was told the problem was a seal put on backwards on Monday . Two days later with car still in the shop,..my wife was informed that it's a pump that went out. I called and vented my frustration about the service not allowing a loaner car knowing that it's a warranty issue on a 2014 Ford Fusion. Danny told us that he would get back with us about a loaner car. A day later,..no call back from Danny about the loaner car or status on the vehicle. Worst experience ever!!!!! More
by David Meredith
Employees Worked With
Danny
