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87 Reviews of Baytown Ford - Service Center
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March 09, 2018
No one wanted to help me keep passing me off to the next per I walked in and it seemed like no one wanted to make eye contact with me or help me. I asked for help from the person who seemed to be doing nothing a I walked in and it seemed like no one wanted to make eye contact with me or help me. I asked for help from the person who seemed to be doing nothing and they told me to wait for someone else. The guy that helped me didn’t give me a price on anything I was doing on my ttuck. I did not like the service I had. There was oil on my steering wheel and it look like they went through my stuff with out letting me know about it. I will not go back to this location for and services in the future. More
by Justus629
Employees Worked With
I don’t remember the names of the people
March 03, 2018
Vehicle took to long to get repair The service advisor Kevin Kibodeox did not keep me informed. I had to call every day to check on vehicle. It took a whole week to get repaired. It sat The service advisor Kevin Kibodeox did not keep me informed. I had to call every day to check on vehicle. It took a whole week to get repaired. It sat for two days before someone could look at it. Communication was not there. More
by harley
Employees Worked With
Kevin Kibodeox
March 01, 2018
Service dept. service is horrible. No one was willing to help. Car sat there over a week and a half just waiting to be seen. I personally had to call every other day to get an update af No one was willing to help. Car sat there over a week and a half just waiting to be seen. I personally had to call every other day to get an update after I was told I’d be called back and never was. Two weeks later my car was finally ready called that afternoon to see if it was ready and they said it had been ready since that morning couldn’t even take two minute out of their day to let me know my car was ready. More
by Star35
Employees Worked With
Mark
February 07, 2018
Service Advisor: 1545 Mark Lacombe took EXCELLENT CARE Mark gave me quick & excellent service. My Explorer died on me while visiting Baytown from League City. I am grateful for the wonderful, friendly serv Mark gave me quick & excellent service. My Explorer died on me while visiting Baytown from League City. I am grateful for the wonderful, friendly service Mark gave me. THANK YOU VERY MUCH 😊 More
by Agatha1950
Employees Worked With
Service Manager: 1545 Mark Lacombe
January 31, 2018
My Service Dealer No hassle & In and Out. Even got to use my accrued points to pay for my oil change and tire rotation. Nothing out of pocket No hassle & In and Out. Even got to use my accrued points to pay for my oil change and tire rotation. Nothing out of pocket More
by Brad13KR
Employees Worked With
Dont remember
January 30, 2018
Kind, courteous, and thorough The Baytown Ford Service team members were very helpful and proactive. They found a nail in my tire during a routine tire rotation and were able to fi The Baytown Ford Service team members were very helpful and proactive. They found a nail in my tire during a routine tire rotation and were able to fix it. They also did my 35,000 mile inspection of the engine filter, showed me the dirty filter, and changed it out with a new one. In addition to these, they also did my oil change and topped off the other fluids. They only charged me about $8.00 more than the regular routine service price. I am still impressed with their service of my 2016 Ford Expedition. More
by PRose
Employees Worked With
Sorry, but I don't remember the gentleman's name who helped me.
December 11, 2017
Price gouging for diagnostics I took my focus because of a recall, but the check engine light was on, and made the mistake of asking them to check it out. I have an OBD II scanner I took my focus because of a recall, but the check engine light was on, and made the mistake of asking them to check it out. I have an OBD II scanner at home, and the information they gave me is the same I got, except at the tune of $122. Really? More
by Nahuizalco1
Employees Worked With
Fry
November 28, 2017
TERRIBLY HORRIBLE SERVICE DEPARTMENT I dropped off my F150 a month ago for service. The service writer AND the service manager will not return my calls. I have been told numerous excuse I dropped off my F150 a month ago for service. The service writer AND the service manager will not return my calls. I have been told numerous excuses including behind in the work, waiting on parts, misread the engine error code, being understaffed, and being flooded 3 months ago. There are to many other Ford dealers in the area to put yourself through this headache. RUN AS FAST AS YOU CAN AWAY FROM THIS DEALERSHIP. More
by Williamrblack
Employees Worked With
Dan Scott and Raymond
November 13, 2017
Service and repair 100% class and 100% satisfied every time I come in. Took me home when I needed a ride. Just good people that's all there is to it. 100% class and 100% satisfied every time I come in. Took me home when I needed a ride. Just good people that's all there is to it. More
by Jeffrey Chandler
Employees Worked With
Everyone
September 22, 2017
Truck Servicing The shop does excellent work. I won't go anywhere else. I had an oil change this time. I have always had fast service with a friendly attitude. The shop does excellent work. I won't go anywhere else. I had an oil change this time. I have always had fast service with a friendly attitude. More
by TJ123
Employees Worked With
Baldo Gonzalez
