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Baytown Ford
Baytown, TX
253 Reviews
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Showing 253 reviews
October 03, 2015
Gt500 My clutch got stuck on my gt500 car that I rarely drive so I have extended warranty so of course I take it to the nearest Ford dealership baytown Ford My clutch got stuck on my gt500 car that I rarely drive so I have extended warranty so of course I take it to the nearest Ford dealership baytown Ford says supposedly warranty didn't cover but my friend who works at Ford in Mission said it did. to take it to him, every time I take it to baytown ford it never gets covers always gets denied 4 times different problems at one point I went to get new replacement decals for my car ?? guess what baytown Ford says that is hard to get them wanting time month's lol I go Pasadena Ford they get them in less then a week. Back to my clutch story before getting denied in fixing my clutch the want to test drive it I say ok I go with him omg he didn't know how to drive it switch seats with me and I drive it lol later he tells me to leave it and he call ?? me with results ok I do 3 hours later he calls me that they took the car for another test drive and lets me know that the cat almost didn't make it am like what! I took it driving I know is not 100% in a good shape but really and after another hour he calls me again saying I was denied by Ford to fix it and he then offers to give me a discount that i only have to pay 2,050 to get it fix lol by than am mad and call the dealership in Mission tx where I bought the car tell them what happens so they say don't worry we got u! now I have to . take it to mission tx there I have no problems there same warranty covers it really what are the odds worse place to buy or take ur car ?? for service More
by Yaya
Employees Worked With
Baldo Gonzalez
August 03, 2015
Poor Customer Service I bought a truck from Johnny Luna which seemed to be a great salesman until we had issues with the truck. Then he could not answer any of the questio I bought a truck from Johnny Luna which seemed to be a great salesman until we had issues with the truck. Then he could not answer any of the questions or provide us with any help. The service department was even worse. They told us we could drop off our truck to get in line and they could maybe get to it on Monday. I ended up going to a ford dealership near Fairmont parkway and they got our truck in the same day. I would not recommend this dealership for sales or service. Also beware of their maintenance agreements. They told us we could get the oil changed at any dealership. When I got my oil changed at a different location, they said I did not have a maintenance agreement. When I called Baytown Ford, they then told me it was only for the Baytown Dealership. More
by Honest Opinion
Employees Worked With
Johnny Luna
December 03, 2014
Terrible service My wife dropped of her car on a Saturday. Was told the problem was a seal put on backwards on Monday . Two days later with car still in the shop,..my My wife dropped of her car on a Saturday. Was told the problem was a seal put on backwards on Monday . Two days later with car still in the shop,..my wife was informed that it's a pump that went out. I called and vented my frustration about the service not allowing a loaner car knowing that it's a warranty issue on a 2014 Ford Fusion. Danny told us that he would get back with us about a loaner car. A day later,..no call back from Danny about the loaner car or status on the vehicle. Worst experience ever!!!!! More
by David Meredith
Employees Worked With
Danny
