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Baytown Ford
Baytown, TX
244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 244 reviews
January 24, 2018
BUYER BEWARE Went here today, a two and a half hour drive, after checking TWICE, with TWO different people (Matt & Alvin) to make sure I was approved financing, my Went here today, a two and a half hour drive, after checking TWICE, with TWO different people (Matt & Alvin) to make sure I was approved financing, my payments were where they needed to be, and that the car was still there. Make it to the dealership, to find out that the person I'd been speaking with (Matt), wasn't even there, after he'd texted me a couple hours prior, informing me he was. Then, find out that the car I'm coming for isn't even there! They loaned it out to someone having service down on their vehicle, the day prior. I was put under the impression, that I'd be signing papers and driving off the lot, as quickly as possible. After having us wait for over an hour, we were told that our payments would be much higher than previously quoted. It was a complete bait and switch. These people are completely unprofessional and I recommend them to no one. No one even introduced themselves to us. Customer service is obviously dead at this place. I was flat out lied to throughout the whole process. I wasted an entire day and a tank of gas on this, and time is money. BUYER BEWARE! I will also be making complaints with Ford, the BBB, the FTC, and Cars.com. Thank you, Sonic Ford, for wasting my time. More
by AngryAlmosyCustomer
Employees Worked With
Matt, Alvin, unknown sales and finance managers.
December 11, 2017
Price gouging for diagnostics I took my focus because of a recall, but the check engine light was on, and made the mistake of asking them to check it out. I have an OBD II scanner I took my focus because of a recall, but the check engine light was on, and made the mistake of asking them to check it out. I have an OBD II scanner at home, and the information they gave me is the same I got, except at the tune of $122. Really? More
by Nahuizalco1
Employees Worked With
Fry
November 28, 2017
TERRIBLY HORRIBLE SERVICE DEPARTMENT I dropped off my F150 a month ago for service. The service writer AND the service manager will not return my calls. I have been told numerous excuse I dropped off my F150 a month ago for service. The service writer AND the service manager will not return my calls. I have been told numerous excuses including behind in the work, waiting on parts, misread the engine error code, being understaffed, and being flooded 3 months ago. There are to many other Ford dealers in the area to put yourself through this headache. RUN AS FAST AS YOU CAN AWAY FROM THIS DEALERSHIP. More
by Williamrblack
Employees Worked With
Dan Scott and Raymond
November 21, 2017
Went in just to take a look Love the service Mel was a great sales person who listen to every detail and found me a perfect SUV I paid a great price for it. Love the service Mel was a great sales person who listen to every detail and found me a perfect SUV I paid a great price for it. More
by Nereida
Employees Worked With
Mel
November 16, 2017
Complete disregard for customer service!! Have an issue with new 2016 F250 under manufacturer warranty. Discussed issue with "Steven Fry" and was told it was a common issue. I asked if part co Have an issue with new 2016 F250 under manufacturer warranty. Discussed issue with "Steven Fry" and was told it was a common issue. I asked if part could be ordered or replaced quickly and was told I could drop my truck off and wait a few days for an evaluation and then they could order parts required and fix, probably at least a weeks worth of time. He also told me I could rent my own car while I was waiting for them to even look at mine. The level of disrespect for loyal customers amazes me and will definitely prevent me from ever doing any kind of business with this establishment ever again!! More
by 1
Employees Worked With
Steven Fry
November 13, 2017
Service and repair 100% class and 100% satisfied every time I come in. Took me home when I needed a ride. Just good people that's all there is to it. 100% class and 100% satisfied every time I come in. Took me home when I needed a ride. Just good people that's all there is to it. More
by Jeffrey Chandler
Employees Worked With
Everyone
September 22, 2017
Truck Servicing The shop does excellent work. I won't go anywhere else. I had an oil change this time. I have always had fast service with a friendly attitude. The shop does excellent work. I won't go anywhere else. I had an oil change this time. I have always had fast service with a friendly attitude. More
by TJ123
Employees Worked With
Baldo Gonzalez
September 18, 2017
Great service! This is the second purchase I have made from Baytown Ford I have had exceptional experiencw both times. I will continue to use this dealership and re This is the second purchase I have made from Baytown Ford I have had exceptional experiencw both times. I will continue to use this dealership and refer friends and family. Thank you for all you do! More
by margaret59
Employees Worked With
Johnny
August 17, 2017
Great deal on a new F250 After visiting other local dealers Johnny Luna did a great job of giving his best price without haggling. His price was several thousand under other After visiting other local dealers Johnny Luna did a great job of giving his best price without haggling. His price was several thousand under other dealers and the best part was he didn't change the price when I showed up. I highly recommend Baytown Ford. More
by Stan
Employees Worked With
Johnny Luna
August 17, 2017
terrible service went in for a oil change and tire rotation arrived at 815 waited at truck for service writer all stayed at desk talking to each other even after i wal went in for a oil change and tire rotation arrived at 815 waited at truck for service writer all stayed at desk talking to each other even after i walked in i had to interupt there breakfast and conversation to get any help.( several people arrived after i did having same thing done they were gone within 1 hour) after waiting for 2 and half hours service tech came and told me truck was ready got to truck and tires were not rotated tech told me tire was to worn to allow him to rotate , paid for oil change that was 15 dollars more than quoted, . did not feel like dealing with tech after being lied to , left at 1045 went to another dealer in Pasadena they looked at tires and rotated them said tires in good shape (tires had less than 10000 miles since purchased) More
by Darrell Risinger
Employees Worked With
dont recall not impressed enough to care to no his name
